Thank you for your comments about your experience with us.
We do have several options for trails in different area of the National Park, ranging from hiking for 4hours up to 8hours a day, some of our trails rated as a difficult for some people. Sorry that the trail you took was not the right one for your, so you found it was too short for you. In general, our guides' English are exceptionally excellent from the vast majority of travellers, however we do have a couple of guides whom the local and lack of opportunity to study English in a proper course, we have been helping to upgrade their capability of English, and they are getting better and better.
Sorry that you the extra outdoor gears provided by made you uncomfortable on hiking. We accept the fact that we have not well informed you about what you will be carried along the trip. We are going to make an improvement on that, we will showcase more clear details of what to bring and what to carry along the trip in our front-office. And we have already purchased higher quality gears with lighter weight and premium quality especially the sleeping bag for both hot season and winter season(as some winter temperature could get lover than 15 or even 10 degree).
As we try to reduce the weight during hiking in the jungle, so we can not provide the pillow for any hike except once we sleep in a village as homestay, we will have a pillow provided.
The shower after the trek at the back of our office is an extra service, that you can choose to use or you can ignore, as we aim to offer for emergency cases once someone doesn't mind a cold shower, but about 7-8 months in a year you don't need hot shower in this country anyway. However we have planed to install a luxurious hot shower at the back of our office this coming month, to level up our service.
Thank you for your time giving feedback, we value you opinion and suggestion.
Stay safe at home, and enjoy your next travel soon.
Kind regards
Tom.