Soaring Eagle Casino

Soaring Eagle Casino, Mount Pleasant: Address, Phone Number, Soaring Eagle Casino Reviews: 3.5/5

Soaring Eagle Casino
3.5
About
Soaring Eagle Casino & Resort is a magnificent Resort located in the heart of Michigan. This destination features 210,000 square feet of gaming floor, endless dining options, luxurious rooms, full service spa, and a variety of entertaining shows throughout the year.
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3.5
978 reviews
Excellent
342
Very good
224
Average
166
Poor
126
Terrible
120

PinkArzora
Midland, MI2 contributions
Did not honor reward
Oct 2021 • Solo
I use to enjoy hitting up a show or having a meal at Soaring Eagle. Recently, after a week from hell losing my father in law, brother fighting for life in hospital, sewer backing up, upstairs toilet flooding a bedroom beneath, truck breaking down, decided to redeem $30 in food credits on bread and pastries to maybe have one little ray of joy in a bleak time. I went early morning and drove through the thickest fog where you couldn't even see the stop lights until right up on them.
I received my monthly mailer and usually get a meager $10 or $5 freeplay, but was offered $30 in dining credits each week in October. I thought how nice! I can take my husband out later in the month as well. I find out no credits are loaded on my card. I am too early for player's club to be open. I play a machine, hit a bonus on my last spin, and out of 10 spins it paid on one spin $8 on a $1 bet. Now I'm really spun out.
I stood in line 10 minutes to open while the people just kept chatting, drinking coffee, and making like those rude ticket counter ladies in movies. Finally someone moves their closed sign and looks into what happened. There's nothing in computer about your dining dollars.
What? I didn't drive an hour round trip, in zero visibility conditions, to play $10. I am here based on promises made to entice me there sent directly to my home. They called CHRIS, who was supervisor and instead of de-escalating the situation he was very rude and snide and willing to do nothing. Thing is, if he had honored what they had, in fact, promised, the $30 isn't what they spend when i use it to buy a sandwich that cost them a $1 and charges $12. I said I feel lied to, that they were liars to trick me in such a way, and then he threatened to call security.
All the money they bring in, and they are so petty to deny a person a simple thing like food comps??? Shows their true attitude toward the customer and their greed. I went there to bring home a little thing to brighten my family's morning and instead left feeling profoundly angry that I was duped by a lie and dealt with like I was fabricating something so absurd.
Written October 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello Ms. JenniferCorcoran21, Thank you for taking the time to write a review of Soaring Eagle Casino & Resort! We apologize for the less than satisfactory experience at our resort and look forward to having you as our guest again soon! Warm regards, Stephanie Szymanski Call Center Supervisor
Written October 11, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelinklan
Frankenmuth, MI1,365 contributions
Disappointing
Aug 2021 • Family
We visited Mt Pleasant with gambling as the sole purpose of our trip. We stayed 3 days. We visited the casino twice. Hubby won a few bucks, the rest of us lost. We only visited twice because we weren’t really comfortable with Covid protocols in place. I didn’t see anyone cleaning machines. Cups and glasses left by machines. I understand it’s a tough time for employers, especially with the federal unemployment bonus. No one wants to work. So, I contribute the lack of cleaning due to lack of employees. Every other time we’ve visited prior to COVID, it’s always been clean. The other couple gambled once and said forget it because if covid AND very tight machines. They spent $600 and didn’t win a dime. We’ll visit again but we will wait until the poker room is back open. Also, don’t plan on eating there because it’s a 45 minute wait at Legends. The line at the deli had 47 people ahead of us and wrapped around past the bakery/ice cream counter.
Written August 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello TravelinkIan, Thank you for taking the time to write a review of Soaring Eagle Casino & Resort! We apologize for the less than satisfactory experience at our resort. I have passed your concerns on to the appropriate departments. We do wish you luck on your return trip! Update: Hello TravellinkIan, Please contact Marc Forrest the director of Food and Beverage regarding your experience at Legends and the Deli. You may contact him at mforrest@sagchip.org. Warm regards, Stephanie Szymanski Call Center Supervisor
Written August 23, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Shirley C
1 contribution
security staff
Aug 2021
My first time to your outdoor concert, first time is Kid Rock! (9-14-21) concert was amazing, we were on the hill, had a group of very rude " suppose to be adults" that came after we were seated and stood in front of us all night. Understand there is no control over that, shame on them. I have COPD, the walk was rough on me but when it was time to leave I was having a very hard time. I want to thank your security staff for getting me out of there safely, they were amazing! there were no wheel chairs available but they got me in a SXS and that young man took us right to our car! Wish I had gotten their names .Thank you so much !
Written August 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear shirleycN7738WD, Thank you for taking the time to write a review of your recent visit to Soaring Eagle Casino & Resort. I'm so glad to hear you enjoyed the Kid Rock concert! I'm happy that security was able to assist you in getting to your vehicle safely and we appreciate your kind words. I will be sure to share them with the security team. We look forward to seeing you again soon. Warm Regards, Misti Houle Call Center Manager
Written August 17, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

JBfield
2 contributions
Great concert venue
Jul 2021
Attended our first concert and had a great experience. We saw George Thorogood, John Fogerty and ZZ Top, had grandstand seats. Parking seemed pretty easy, wandered out for a drink (they don't bring water into the stands even though it was pretty warm---just beer) and the lines weren't long. Porta potty lines weren't too long. We thought it was pretty easy to get out after the show, didn't stay at the Casino it was full by the time we got concert tickets.
We thought it was a great experience and are planning to come back!
Written July 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Mom7to3, Thank you for taking the time to write a review of your recent visit to Soaring Eagle Casino & Resort. I'm glad to hear you enjoyed the concert and found our venue easy to access and use. We look forward to seeing you again soon! Warm Regards, Misti Houle Call Center Manager
Written July 22, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Karen
1 contribution
Hero card has changed😪
Jul 2021 • Couples
We frequently go to the casino and usually have a good time
. However, not sure why the Hero card no longer has many perks. They took away the $10.00 food allowance, gift give aways, and actual most of the complimentary money. He was told that now he has to EARN these things, which I found sort of an insulting statement to make to a decorated veteran.
We will still be going but not as often.
Written July 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello Kwyzy, First, we would like to thank him for his service. Also, thank you for taking the time to write a review of Soaring Eagle Casino & Resort! We apologize for the less than satisfactory experience with the recent changes to the Hero program as our promotions are ever changing. We look forward to having you as our guest again soon! Warm regards, Stephanie Szymanski Call Center Supervisor
Written July 19, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Joe P
1 contribution
Soaring Eagle Casino is possibly racist you be the judge
Jul 2021 • Couples
I attempted to resolve this issue before writing a review. I contact Misti Houle (if I spelled your name wrong I am sorry) She forwarded my complaint and I received a response from Kirk Walraven (If I spelled your name wrong, I apologize)
Kirk says he is the Director of Slot Operations.
He explained that if you win a handpay and want your picture on their website you have to ask for that service. This seemed to be an odd way to show off that people win so I went back and watched 2 people be asked if they wanted their picture taken to be shared on Soaring Eagles website. Strange right? The director said people are not asked but I witnessed 2 being asked.
So why wasn't I asked? I had not 1 but 2 handpays in May? I assume it is for one or more of the following reasons...
1) I am not white
2) I am obese
3) I am handicapped
4) I am not appealing to look at
And or
5) my hair was wild in a fro style

Why would I not be asked especially when I won more than at least one of the people that did have their picture posted?
Does Soaring Eagle discriminate?
I feel that they do discriminate. I forgot to mention that the people who were asked were good looking white people and to be fair I did see a scattering of people on the page that were not white I assume they knew they had to ask massa for this privilege. Yeah this would be odd since Soaring Eagle is a native American casino and native were horrendously mistreated by white people.
So maybe I am wrong and Soaring Eagle is not racist so why treat me like I was playing pennies with a max bet of a dime? Idk I tried to find out but was dismissed and invited to come back and try again to get a hand pay and make sure I am a good boy and ask for my picture to be taken this time.
Since I was treated badly I asked not for any type of monetary or food or hotel compensation since we all know that on the merest complaint no matter if the person is wrong or right the casino will at least try to pacify the person with some form of a comp...I was not offered anything. I asked for a temporary Diamond card so I could at least feel like a VIP for a little while. We all know monthly comps are based on your play not card color.
It's been a week and no response so decided to write a review.
I just hope Stephanie Szymanski does not answer it because her responses to others issues have been the utmost coldest. Sure if just look at one it seems ok but when you read allll of hers they are usually copy and pasted and not at all comforting to the person complaining.
Written July 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear CasinoJoe72, Thank you for taking the time to write a review. I'm sorry to hear that your communication with our team has not been satisfactory, and I again apologize for your disappointment and concerns. We are lucky enough to have many winners on a daily and monthly basis, so it can be difficult to get or offer pictures to all of our winners, which is why we encourage our guests to ask us if they would like to be featured on our winner's page. Our guest experience team will be reaching out to you and I hope they are better able to resolve your concerns. Thank you again for reaching out to us. Warm Regards, Misti Houle Call Center Manager
Written July 15, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

suedo66
Pewaukee, WI373 contributions
It's a casino---pretty much like the rest
Jul 2021
It's a standard --very nice casino---if you lose--you hate it--if you win --you love it----the only issue we had was that I had called the players club to ask if they had any promos for first timers--I was told no--so when didn't take the time to get cards ( we don't live near )--we both played for a couple hours and then as we are leaving--find out from a guard that you get $10 in free play--which we went and confirmed was correct
Written July 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello suedo66, Thank you for taking the time to write a review of Soaring Eagle Casino & Resort! We apologize for the less than satisfactory experience with the access player club. We look forward to having you as our guest again soon! Warm regards, Stephanie Szymanski Call Center Supervisor
Written July 7, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

126robertb
mason5 contributions
no more for me
Jun 2021
Since you Stopped giving rewards and none of the machines pay anymore this place has gone to hell in a handbasket well goodbye from me and my friends
Written June 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear 126robertb, Thank you for taking the time to write a review of Soaring Eagle Casino & Resort. I'm sorry to hear of your disappointment with the rewards. If you would like to reach out to me at the contact information below, I can certainly put you in touch with the Access Club so we can check your rewards. We do appreciate your patronage and I hope we are able to resolve any concerns you might have. Warm Regards, Misti Houle Call Center Manager mhoule@sagchip.org 989-775-5677
Written July 1, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

honeyb5577
Laingsburg, MI2 contributions
Sad to see Isabella's is closed
May 2021 • Friends
We used to love waking up, go downstairs in the Isabella's restaurant for Eggs Benadict. Now I see it is closed. So now our choose is the diner. Nope. If I'm spending good money then I want 💯 good food and service.
Written June 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello honeyb5577, Thank you for taking the time to write a review of Soaring Eagle Casino & Resort! We apologize for the less than satisfactory experience with Isabella's being closed during your stay. We look forward to having you as our guest again soon! Warm regards, Stephanie Szymanski Call Center Supervisor
Written June 28, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Gail
Michigan3 contributions
Not my kind of place
Jun 2021 • Couples
If you like nursing homes with no pay out slots warm beer and no smoking this is the place to go. Since pandemic is very sad place.
Written June 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello P2066TYgl, Thank you for taking the time to write a review of Soaring Eagle Casino & Resort! We apologize for the less than satisfactory experience at our resort and look forward to having you as our guest again soon! Warm regards, Stephanie Szymanski Call Center Supervisor
Written June 21, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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