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On The Narrows Marina

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Address: 8137 S Glen Lake Rd, Glen Arbor, MI 49636
Phone Number: (231) 334-4891
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TripAdvisor Reviewer Highlights

Read all 24 reviews
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  • 14
    Excellent
  • 4
    Very good
  • 0
    Average
  • 1
    Poor
  • 5
    Terrible
Great Day on Pontoon

We called the day before to reserve a pontoon for the next day. We paid over the phone for our party of 10. We planned to ski/tube the afternoon away! Upon arriving we were told... read more

4 of 5 starsReviewed 2 weeks ago
Dana I
via mobile
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24 Reviews from our TripAdvisor Community

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Showing 24: English reviews
1 review
2 of 5 stars Reviewed 1 week ago via mobile

I have reserved a sailboat the last couple years. Both times with any wind it has been canceled. I was able to rent last year the day after I was canceled due to wind but there was so little wind it was hardly worth it. This year I called at 1130 for a 230 reservation. It actually got less windy... More 

Helpful?
Thank Tim S
Lafayette, Indiana
Level Contributor
28 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We usually rent late in the season, however, we were in town earlier than normal for 2016's trip. We have never had a bad experience with on the narrows but previously some of their staff could be standoffish and not overly helpful. It is usually younger kids, I get it... its their summer job! This year though, they had a... More 

Helpful?
Thank Itshim104
2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

We called the day before to reserve a pontoon for the next day. We paid over the phone for our party of 10. We planned to ski/tube the afternoon away! Upon arriving we were told they overbooked the reservation, and the pontoon we booked was already taken so they were wanting to give us money off for the rental and... More 

Helpful?
Thank Dana I
Chicago, Illinois
Level Contributor
46 reviews
33 attraction reviews
common_n_attraction_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Every summer we rent a jet ski from On the Narrows for one-hour, and we have a blast cruising around Glen Lake. It's amazing to experience the lake from a different perspective. For us, an hour is long enough to get our fix. It's best to go on a sunny day with little wind. We've always had a great experience,... More 

Helpful?
Thank Hanna S
Grand Rapids, Michigan
1 review
5 of 5 stars Reviewed July 12, 2015

I have always had great experiences at On the Narrows Marina. I don't know what these people are talking about, the owners have always went out of their way to assist us every year that we have rented from them. The staff is young but its a first job for them always very nice and fun to be around. I... More 

Helpful?
Thank Mike J
Glen Arbor, Michigan
1 review
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 4, 2015

We have rented a boat at this marina evrey year for the last 6 years and their customer service has signifcantly decliend to a state of horrible. The teenage staff is inexperienced and the owners are arrogant and not the least bit accomodating if there are watercraft problems for customers - of which we have experienced several breakdowns, including being... More 

Helpful?
5 Thank Nancy R
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 4, 2015 via mobile

Watch out for this marina. They will cancel you at the last minute if they have an up sell opportunity for a larger group. Boats are constantly breaking down. Avoid them if possible.

Helpful?
2 Thank Mike R
Level Contributor
4 reviews
5 of 5 stars Reviewed August 27, 2014

I have rented the 14.5 foot sailboat on three occasions, most recently this past month. It is a terrific location for a day sail. We went out on a Saturday and it was not too crowded. The boat is comfortable and easy to use. The price was reasonable ($60 for 2 hrs). The staff were very helpful and friendly.

Helpful?
Thank Chris B
Dayton, Ohio
1 review
5 of 5 stars Reviewed August 23, 2014

We rented our jet skis from the Narrows Marina. Price was comparable to other places that we have rented but the jet skis at The Narrows were much better. Newer and well maintained. Staff was very friendly and courteous. They even have dogs for you to pet if you are a dog lover and you need a "dog fix" while... More 

Helpful?
Thank Carol R
Bloomfield Hills, Michigan
1 review
5 of 5 stars Reviewed August 21, 2014

For the 4th summer in a row we rented from On the Narrows Marina. Jet Skis and a pontoon boat this year. As always reasonably priced and great service.

Helpful?
Thank Scott G

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?