Time of year
SamV wrote a review Aug 2020
2 contributions3 helpful votes
Review of: Cycle Boat Party Cruise!
I get a text at 530 on a Friday - the day before we are supposed to cruise that said the boat wasn’t working and they were canceling us. This was for a bachelorette party, and we were supposed to be there at 1030 the next morning. I was super disappointed in the way they handled things, not even a phone call. And then when I tried to reach them, no one answered. And Still waiting for my refund.…
Date of experience: August 2020
Leslie Burkhalter wrote a review Aug 2020
I purchased a Groupon for them on August 6th after reviewing available times on their website. After the Groupon purchase, I opened the voucher, and went to book on their website with a time they claimed they had available and I got an error code of “invalid code” after putting it in manually and also copying and pasting. I called the number on the website, sent a message through their “contact us” portal, and texted about the issue to book. Nothing. I went down to their office address, there is not one, and no one was at the boat. I only got a hold of someone with the company after a competitive boat rental place called them. Through conversation, the rep, Sam, said that he was not available to take anyone out for the day, this was not his full time job and he “might” have times tomorrow. I asked him about my Groupon code not working on their website, and he said, “Yeah, for some reason they don’t work on your end on our website.” I had to wait for a text back on his availability. We tried to be flexible with times as we wanted to use the already paid for Groupon and agreed to a departure time of 3pm the next day, 8/7. My group and I arrived at 2:30 and waited. At 3pm, Sam called and said he wasn’t coming. He said he forgot to tell us that we needed to still book on the website and pay additional ($414) and that he would refund the difference of the Groupon. I was already in $289 and wasn’t about to give them anymore money. The text exchange the day before wasn’t enough to book it. He said he could be down to the boat at 5pm to take us out. Due to this being a vacation for my family and I, we had other things planned. We had already made dinner reservations. At this point, I had enough of their issues and excuses. Later, I spoke to a police officer and DNR and apparently they are under investigation for illegal business practices and the Coast Guard is looking into them as well. They have been pulled over multiple times and are fully aware they are operating illegally. Learn from my lesson, save yourself the money and headache. Next stop, Better Business Bureau.…
Date of experience: August 2020
Holly wrote a review Aug 2020
Review of: Saugatuck Cycleboat Cruise!
Don’t waste your money!! The boat was dirty, a lot of things broken on it and they do not clean or sanitize anything between groups. The $$ they charge is not worth what you get at all!!
Date of experience: July 2020
Kelsey F wrote a review Jul 2020
amaitner wrote a review Nov 2019
Grand Rapids, Michigan42 contributions24 helpful votes
This was a blast!!. A friend arranged this trip for a group of friends (thank you Kim). The peddle boat has a roof but it can be rolled up completely for sun or on just one side if some want shade. There was plenty of room for our coolers and snacks. Now the great part- there is an engine in case everyone gets tired of peddling. There is also a bench seat in the back if you don t care to sit on a bicycle seat. We went out thru the channel past Saugatuck to Lake Michigan then turned around for the return trip. There was a short bathroom break on the way back at a little park. Great music and the captain was very infomative about some of the buidlings and bars along the way. …
Date of experience: July 2019