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L_Lott19 wrote a review Feb 2021
Mansfield, Massachusetts135 contributions44 helpful votes
Took the family tubing here over February break. Was easy to get in, ample parking. Ordered tickets online. A worker quickly pointed us to the right direction to get our passes. Nice little hill. Fun two hours spent with the family.
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Date of experience: February 2021
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awaterguy wrote a review Feb 2021
Brookline, Massachusetts40 contributions15 helpful votes
I am kinda surprised by some poor reviews. I bring my brother's kids to learn to ski here. It is great for beginners to learn here. GREAT INSTRUCTION. I wish my wife would take a lesson here. The kids talked me into tubing. I did not want to TUBE! Well, That was the most fun I have had in one year. This is good fun close by and they have food and beer too. Some days are cold, some days are rainy. Dress right and everyday can be great fun outdoors. Thank you Ward Hill for getting my wife and I out of the house.
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Date of experience: January 2021
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Lisa S wrote a review Jan 2021
1 contribution
We purchased two tubing tickets online, for a Saturday. My kiddo was super pumped and couldn't wait to go!! The morning of the trip, it was pouring rain outside. I tried calling all morning and tried to get a hold of someone to find out what's going on and how to reschedule a time. Online it was still saying they were open for business and there's no refunds or rain checks. No one was answering or ever called me back. We decided to take a ride out there to talk to someone. The place was closed. Someone that worked there came out and she assured us we were all set. We should have already received an email from Ski Ward saying, we can pick another day/time to go tubing. We're all set!! Of course checked my email, there was nothing sent. I waited till Tuesday and called again. Still no one answered!! This time even left a message for the general manager. Nothing!!! No call back, no email, no text, nothing!!! I was so annnoyed!! My son had been looking forward to going tubing for weeks! I didn't have the extra money to purchase more tickets somewhere else. I didn't no when or if they would even give us another date. I wanted to know what was going on!! They already had my money. Of course no problem the day prior ordering the $62.00 of tickets online...email came back then!! I believe I tried calling a few more times over the next two days,(Tues and Wed). I finally got a hold of someone on the following Saturday. One week later No! No one apologized or was sympathetic at all!! After all this, never asked us if we would like to pick another time/ slot to go!! They suggested refunded my card. Although I wasn't impressed at this point. We would have taken another time to go tubing instead of the refund. Like I said, my son wanted to go and had been waiting!!! They did refund my card, 4 days later. I felt our overall experience with Ski Ward was not a good one!! Once they have your money, your not a priority to them!! You would think...service to your customers would be a huge priority!! 👎👎
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Date of experience: January 2021
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CM22 wrote a review Jan 2021
1 contribution
So disappointed in their customer service. Rude and snarky. Phones are never answered, emails/voicemails are not responded to. Wish I could give zero stars.
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Date of experience: January 2021
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kchartier2000 wrote a review Jan 2021
Boston, MA2 contributions1 helpful vote
This place prides themselves on being a "family business" when they clearly dont care about families. We bought tix ahead of time online, which is required and we found out tmrw evening is going to be dangerously cold, as of midnight 'day of' our snow tubing day, tmrw (fri) the forecast states 16°, with a wind NW of 15mph, making it feel like 1 degree. Of course this doesnt take into account speeding down the hill on the tube, making it even colder. I finally reached someone on the phone after many attempts (email, FB messenger, Twitter, phone calls) to ask to exchange our tickets for another day. There would be 3 small children with us. He responded that it looked like it would be 10 degrees, which is not cold enough to shut down so they would not be offering any returns or exchanges. As responsible adults, we dont feel like we can take young children out in these potential dangerous conditions and risk frost bite, etc. So our family will be losing $140. We weren't asking for our money back, just to exchange for another time. Very disappointed and will continue to share this very unfortunate story with everyone who has children.
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Date of experience: January 2021
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