Dear Sasha, Thank you so much for the positive, detailed review! We are so glad you enjoyed your ride, and we always appreciate hearing how much our horses are loved. We hope you'll come back for another ride sometime!

Thank you for your honest feedback! We are constantly striving to improve our policies and processes, including the training we offer at the start of the ride, with the goal of giving everyone confidence and knowledge so they can have a fun and safe ride. We are happy you had a positive experience overall, and hope you'll come back for another ride sometime!

Thank you so much for your helpful review, Diane! We're so glad to hear you had such a great first experience on horseback. We'd love to have you come back again for more riding!

Thank you for your honest feedback! We are constantly striving to improve our policies and processes, including the training we offer at the start of the ride, with the goal of giving everyone confidence and knowledge so they can have a fun and safe ride. We are happy you had a positive experience overall, and hope you'll come back for another ride sometime!

Thank you so much for your positive feedback! We are so glad you found your wrangler helpful and had a nice ride. We'd love to see you back at the Ranch again sometime!

We apologize that your trail ride experience wasn't what you had hoped for. We publish our no-cell-phone policy clearly on our website and in confirmation emails, and we expect that guests will follow these guidelines to make rides more fun, relaxing, and above all safe for everyone, horses and riders alike. We also supply photos of your ride free of charge through an automated delivery service that allows riders to have easily-shareable photo memories without the safety risk of cell phone use on horseback. Anytime our staff notices a safety issue, such as riders not following instructions during a ride, they are expected to return to the barn immediately for the safety of both horses and riders.

Thank you for your honest, thoughtful feedback, Susan! We are constantly striving to improve our policies and processes, and we of course always aim for everything to happen on-time and on-schedule. Some days we have to be a little more forgiving when customers arrive late, which pushes everything later and later, but we do try hard to enforce timeliness because, as you said, people who arrived on-time shouldn't have to wait due to others' tardiness. A nice recent improvement that you might enjoy is that we recently built a lovely new indoor pavilion heated with a wood stove, which offers a warmer alternative for families while waiting for their horse-drawn ride. We hope you'll come back and give us another try this winter, hopefully soon we'll have some snow for sleighs!