Hi am very sorry you ldid not enjoy our tour. My tour is not for everyone. I was not able to accommodate your request for a private group when you showed up late for check in. I explained one of my tour guides has covid and was not able to be with us. We have a very limited amount of guides. Your group was put in with 1 other family. I offered to reschedule you for your private tour. I was notable to give you a discount. I do not own these buildings. The homeowner sets the pricing. I tried to rectify the situation putting you in the smallest group we had. When you went into the houses you did get a private tour.donna another tour guide stayed later to take the other family so your group could have a private tour with Bob in the houses.so u did get a private tour in the houses. The group you were in split. Into 2 private groups. Your group went in one house and the other family you were assigned with went in the other house . So you did get a private tour. We tried as best we could with what we had to work with that night. We have been 5 STARS For Many years. We take pride in what we do. Like I said my tour is not for everyone.

So sorry you did not like my tour. The other family you were with was not intoxicated. I checked them in . We have a strict no drinking policy. We have signs displayed everywhere. The family from my understanding were having fun and getting fantastic pictures. They were getting into the tour. Burial hill is the highest place in plymouth. There are stairs yes that burial hill is 400 years old ...yes the paths will be uneven. I cannot help that. You are walking threw oldest part of plymouth. My tour is not for everyone.

Again I am sorry my tour guide was sick. I tried to make the best of what we had. I could not make another tour guide just suddenly appear. I am truley s orry. The lanterns we use have lamp oil in. And If you swing them lamp oil my leak . If you turned up the wick... yes it will smoke... what can I say!!!

So sorry you did not have fun. We tried the best to accommodate your group. I did not have another tour guide . You did get a private group in the houses . When you came in the door I welcomed you. Loving your neon green shirts. Again i am sorry . I don't know what I could have done better. Your group was the last to check in ... i it was just us in the shop. I don't know what you are talking about.

Again to each and everyone in your group ... I am sorry. You did get a private tour in the houses. Donna my other tour guide took out the other family and Bob took your group into the houses . . Again my tour is not for everyone. Sorry you didn't enjoy .