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Board Rentals ‑ CLOSED

Ocean City, MD, USA
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Board Rentals
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brandon S wrote a review Nov 2018
1 contribution
Ilene lubeck the gm here never told me where my class was and wont give me a refund. I made the mistake of not researching more before trusting and paying what looked like a legitimate company. I myself am a business owner. I was initially triple charged and was contacted by the GM to clear things up. The reciept i had is incorrect because she signed me up for something else as a correction over the phone and claimed shed send me the location closer to the class date. That never happened. I had already spoke with the GM, she had my email and phone number and i was never reached out to. due to upwards of $1000 in charges, none reversed by Best Aquatic. they are withholding the last 350 due to a spiral notebook they sent. Since i have been neglected, hung up on and told to shut up by employees bill and nicole. I feel robbed cheated and anger everytime i think about this monumental screw up being drawn out for now 5 months! Dont put yourself through what im going through. Go somewhere else. Best aquatic Management P.O. BOX 3093 Ocean City Maryland
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Date of experience: June 2018
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Response from BestAquatic, Manager at Board Rentals
Responded Dec 24, 2018
Were sorry you are having trouble with a class you registered but you have the wrong Best Aquatic. We are Best Aquatic Board Rentals at Northside Park. We rent paddle boards and kayaks.
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tvogie wrote a review Jul 2018
Ellicott City, Maryland1 contribution1 helpful vote
I've been attempting to being ym family to do SUP for years. I've enjoyed it and wanted to share some of the fun and excitement I had. I called Best Aquatic Management (Northside Park SUP rentals) after they opened to see if they were doing SUP rentals that day (as it was forecasted to be a little windy). I was asked to call back in an hour and they would have determined that by then. I called back, and they said they were offering SUP rentals all day today. I called a little later because I forgot to make a reservation of when my family and I were going to come down. On the phone they said that no reservation was required, that I could come anytime today. So my family and I went in the afternoon, walked to the location at the back of the park, and upon asking for 3 SUP 1 hour rentals received "No, can't do that." from an older man sitting in the booth. After reading a looking of extreme confusion on my face, they said they closed early today because of fireworks going off that evening(this was not July 4th mind you). It was only 3pm. They close at 7 or 8pm. They said nothing else to me, no "sorry for the confusion" or anything. Just sat in silence and waited for me to leave. I called 3 separate times that day about coming out for SUP and not one time did anyone mention this, even when I asked to make a reservation. And then the welcome I received after making the trip there was less than courteous. IF you go there, be very specific with your questions, and double check everything they say. As for me, I will not be back. Date of incident: Sunday, July 8th.
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Date of experience: July 2018
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Response from BestAquatic, Manager at Board Rentals
Responded Dec 24, 2018
We are sorry you were not able to go paddling at the Northside Park location :(. The weather conditions change quickly on the bay and safety of our patrons is the first and foremost importance. Please visit us again and you can always contact us through social media or by telephone at 443-614-4789 for weather conditions.
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