Shawnee Peak
Shawnee Peak
4.5
About
Shawnee Peak Ski Area is All About Family Fun! Maine's largest family-owned ski area features 40 trails & glades, two terrain parks, 19 trail lit for night skiing, 5 lifts and 98% snowmaking. Great kids learning programs for kids ages 3-12. Learn-to-ski or snowboard programs offered every day of the season.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
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4.5
88 reviews
Excellent
41
Very good
36
Average
6
Poor
3
Terrible
2
J R
2 contributions
Jan 2020
I am a season pass holder for many years and I think that next year I will no longer buy one and will be traveling 40 minutes to Sunday River or to Cranmore because Shawnee peak is not the lovely New England Mountain it used to be. The trail conditions are terrible and although the owner Chet likes to buy new groomers on a regular basis their presence has been seriously lacking after snow fall this season, including today which had Mother Nature drop pristine snow last night and Shawnee let it pile into moguls on green runs as well as black diamond terrain. The staff do the best that they can but Blizzards Apres Ski pub is the worst run establishment that gets worse by the year. Two weekends ago I watched half a dozen people trip and fall on the wet flooring and when the staff were asked to deal with it, it fell on deaf ears. My Family and friends moved our tables so that traffic redirected to stop people getting hurt. The bar has 3 bartenders but it can more that 20 minutes before acknowledgment and still continue to wait... never mind receive a beverage. Having visited Cranmore recently, friends who are pass holders were able to share a discount with me but sadly I cannot reciprocate if they were to visit me at shawnee. Overall Customer service at Shawnee has declined and I feel that its time for my family to start spending time elsewhere.
Written January 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ann C
Boston, MA1 contribution
Mar 2013 • Family
HI, I do hope that this review gets published as it is very negative concerning customer service. The owner, CHET HOMER III, is the most DISRESPECTFUL PERSON REGARDING CUSTOMER SERVICE that i have ever met and I am 53 years old, a large business owner myself. His management staff is as DIRESPECTFUL. I COULD JUST NEVER JUSTIFY SPENDING ANOTHER PENNY AT SHAWNEE PEAK AFTER HAVING SPENT THOUSANDS on lift tickets, ski school, ski in / ski out lodging on the mountain and their affiliated ski shop, The Sporthaus during THREE different visits. I AM TRULY HOPING THAT YOU SPEND YOUR MONEY ELSEWHERE AS THERE ARE SO MANY SKI RESORTS THAT BELIEVE IN CUSTOMER SERVICE.
Written February 23, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
nancy m
1 contribution
Dec 2018 • Friends
Mountain used to offer a ticket price for day skiing. Now you have to pay for day and night even if you don't want to night ski.
Written December 31, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Explorer521004
5 contributions
Dec 2020
Extremely Disapointed in decisions to continue to cut back hours of operation (considerably over last couple years), services & snow making operations. The product is not what it used to be & their staff is a shell of what it used to be as well. Most employees just seem to go through the motions in their daily tasks & are not capable nor passionate about their jobs. The service in their restaurant is consistently poor as have been multiple times in recent years. Also hiked the East Side on 12/30 & there are still lots of trees down over trails, still not cleared from storm a month ago & a large leak in one of its snow making air pipes (all rusted out). During 2 days this Christmas vacation week, with dry conditions & temps below 25 degrees, they choose not to make ANY snow. The optics are really BAD! Clearly cut backs are the priority & the product & the customer is an afterthought. The only reason I can see to buy a season pass here is it's location (convenient to Portland). Certainly not about a quality product any longer. Was at the area yesterday 12/31 & there were ZERO lift lines & few skiers considering it was Vacation Week. I am very nervous that this area is in its last days as ownership continues not to value Marketing (Product, Price, Promotion etc) nor value its employees as they continue to cut back in every way possible to maximize their profit. Their lack of belief of creating lasting customer relationships & zero value in Marketing the mountain continues to erode their customer base as skiers opt for better options. Skier visits appear to continue to plunge. They clearly need a marketing master & resources to rejuvenate the areas local & wider perception amongst the skiing community. The change in our climate associated with these backwards business philosophies (from the 1970's) will most likely do them in sooner than later. The customer is not stupid & continues to search out & give other areas there hard earned dollars. That is what we have done & are imploring others to do the same intill they make some serious changes. Sad but true!
Written January 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MF3389
New Hampshire31 contributions
Dec 2014
Overall shawnee peak is a great ski mountain the trails are good costumer service is great but the food is a great big RIP OFF a small candy bar cost 2.16 that's right 2.16 , my 4 yr old cousin asked me to buy me tosie pop for 2.16 . because I found about 2.50 in change on the ground also the food isind that good any way
Written July 17, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lspwroo
Portland, ME163 contributions
Jan 2012 • Couples
We skied at night on Jan 1, arriving unsure if we would actually buy a ticket ($30). A departing customer said it was only icy in a few spots, so we gambled and were treated to an amazing night of corn snow on a pretty good variety of trails, especially considering the cruel trick Mother Nature has been playing on skiers in New England this year! It was above freezing the whole time we skied and not too crowded. So glad we went!
Written January 3, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
D!O!U!G!I!EI
Maine3 contributions
Let me tell you about my ski time! Ok, here goes...I went Skiing! I went to Shawnee Peak! A kid fell off the chair lift! The chair lift guy was old. He yelled at me for sitting wrong. He said next time 100 lashes with a wet noodle. I only skid once before! I took a lesson. The lesson guy was Charlie. I graduated ski class! Salutatorian! Emma was Valedictorian. She's 4. Went on the bunny slope. I fell 3 times real bad. Ow. There was a kid on a leash. No biscuits at the lodge. Shawnee Peak is so close, only 6 hours on my bike! This place is great!
Written February 20, 2008
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mtnaxe
Andover, NH52 contributions
Mar 2019 • Friends
We have been skiing off and on at Shawnee Peak (previously Pleasant Mountain since 1974. Our son started skiing there before he was two years old. throughout the years, the change in ownership and the expansions, SP has maintained its personal and old New England approach to alpine skiing.
It has wonderful staff, a terrific restaurant/pub, and great skiing. It is a mountain that is suitable for a broad range of skiers although its most difficult terrain will not challenge die-hard experts. Anyone can still rip a run down its well-maintained trails due to the extensive snowmaking.
Check it out and have a blast without all the hype of the big resorts.
It has wonderful staff, a terrific restaurant/pub, and great skiing. It is a mountain that is suitable for a broad range of skiers although its most difficult terrain will not challenge die-hard experts. Anyone can still rip a run down its well-maintained trails due to the extensive snowmaking.
Check it out and have a blast without all the hype of the big resorts.
Written March 21, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PJR777
Prosper, TX24 contributions
Jan 2015 • Family
My family and I have skied at Shawnee Peak three times now and have learned to like it more and more. Easy in and easy out, plenty of room in the lodge for all your gear and slope prep. Parking staff very friendly with parking very close by. Snowmaking is above average and when they say they have the most night skiing in New England I tend to believe them!! We've found enough challenging terrain to keep us interested and although it is early in the season, it appears that there could be some interesting glades and double black diamonds once the snow comes. Downsides are lower elevation so when the bigger mountains further away are getting snow Shawnee may be getting frozen rain. We were present for the Winter Festival prior to the new year and had a very good time. If you ever want to watch the fireworks and candlelight parade while you have dinner at Pub you better stake a claim early, like REAL early or you'll be forever walking around looking for a seat...first come first serve. Nice logo wear store and cafeteria food looks great (although I have not actually had anything other than hot chocolate. We look forward to spending more time at Shawnee for many years to come!
Written January 18, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonathan B
1 contribution
Jan 2022
Important read:
We purchased five (2 adults / 3 young teens), 12:30 pm to 8:00 pm lift tickets on Friday, January 28th at approximately 10 pm for the following day (Saturday, January 29th). The snowstorm, wind and all, wasn't a surprise. The surprise was that at 1:00 pm on Saturday when we arrived we were told the mountain was closing at 4:30 that day due to wind.
We were told by the ticket window that there were no refunds but had two options.
- ski the few hours left
or
- return the following day and ski from 8-4
We then explained to our 3 teenagers that we will NOT be skiing today, but the good news is we can ski the following day, on Sunday. Problem was that one of the teens wasn't going to be there the following day , so she wanted to ski the few hours remaining in the day. Great, so one parent stays with the one kid to ski and the rest of us drive back to our rented house.
45 mins later, and just about home, I get a call stating that the information from the ticket window wasn't accurate nor authorized and the option was to now return to the mountain and ski from 2:30 - 4:30 or eat the tickets.
Now, I explain to the teens that we need to head back to the mountain and we can only ski for 2 hours and that we are NOT going to be able to ski the following day.
Long story short, when I returned to speak with guest services, the Mountain's general manager stated that on the website it reads, there are NO REFUNDS. Furthermore, management wasn't going to honor the information that the ticket agent spoke incorrectly on which ended up costing another 90 mins due to traveling back to the house and then back to the mountain.
That's bad business......in addition to not honoring the offer, I asked if this employee was informed that they gave false information so that others wouldn't experience this mess.......management stated that they didn't speak to that employee about it.
The mountain knew they were getting a storm.......they knew the winds would be bad....They should've put that notice out the night before people bought online tickets....or at the very minimum honor their employees mistake.
I live in a town 2 hours away where all the cars have stickers for this mountain.....we will never go back
We purchased five (2 adults / 3 young teens), 12:30 pm to 8:00 pm lift tickets on Friday, January 28th at approximately 10 pm for the following day (Saturday, January 29th). The snowstorm, wind and all, wasn't a surprise. The surprise was that at 1:00 pm on Saturday when we arrived we were told the mountain was closing at 4:30 that day due to wind.
We were told by the ticket window that there were no refunds but had two options.
- ski the few hours left
or
- return the following day and ski from 8-4
We then explained to our 3 teenagers that we will NOT be skiing today, but the good news is we can ski the following day, on Sunday. Problem was that one of the teens wasn't going to be there the following day , so she wanted to ski the few hours remaining in the day. Great, so one parent stays with the one kid to ski and the rest of us drive back to our rented house.
45 mins later, and just about home, I get a call stating that the information from the ticket window wasn't accurate nor authorized and the option was to now return to the mountain and ski from 2:30 - 4:30 or eat the tickets.
Now, I explain to the teens that we need to head back to the mountain and we can only ski for 2 hours and that we are NOT going to be able to ski the following day.
Long story short, when I returned to speak with guest services, the Mountain's general manager stated that on the website it reads, there are NO REFUNDS. Furthermore, management wasn't going to honor the information that the ticket agent spoke incorrectly on which ended up costing another 90 mins due to traveling back to the house and then back to the mountain.
That's bad business......in addition to not honoring the offer, I asked if this employee was informed that they gave false information so that others wouldn't experience this mess.......management stated that they didn't speak to that employee about it.
The mountain knew they were getting a storm.......they knew the winds would be bad....They should've put that notice out the night before people bought online tickets....or at the very minimum honor their employees mistake.
I live in a town 2 hours away where all the cars have stickers for this mountain.....we will never go back
Written February 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Do you have a brochure ? Do you offer gift certificates ? Prices? Place to stay at ski resort? Thinking about Xmas gifts
Written February 25, 2018
Yes, Just contact the front desk at the resort. This is a great place to stay and ski!
Mike
Written March 6, 2018
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