We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

Isle of Capri Casino Hotel Lake Charles

Sponsored by:
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Sponsored by:
Get directions
Address: 100 Westlake Ave, Hotel Lake Charles, Lake Charles, LA 70669-5716
Phone Number: 13372262054
Website
Today
12:00 am - 11:59 pm
Open now
See all hours
Hours:
Sun - Sat 12:00 am - 11:59 pm
Description:

Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming...

Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming destination. We offer more than 1,000 slot machines and 40 table games including roulette, craps, blackjack, and poker. Extend your stay as a guest in our hotel. We feature two hotel towers providing upscale and comfortable accommodations. The action includes exciting promotions, delicious dining options, and headliner performances. We look forward to seeing you soon!

read more

TripAdvisor Reviewer Highlights

Read all 279 reviews
Visitor rating
  • 46
    Excellent
  • 62
    Very good
  • 81
    Average
  • 45
    Poor
  • 44
    Terrible
Outdated & Overrated

From the minute you step foot in this Mardi Gras forsaken building the smell of smoke overwhelms you instantly. The class of individuals that both work and gamble at this location... read more

2 of 5 starsReviewed yesterday
Connor D
Add Photo Write a Review

279 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Showing 278: English reviews
Level Contributor
3 reviews
2 of 5 stars Reviewed yesterday NEW

From the minute you step foot in this Mardi Gras forsaken building the smell of smoke overwhelms you instantly. The class of individuals that both work and gamble at this location are a sight for sore eyes. Quality of everything at this casino hotel are lacking from the food to customer service to the casino staff. If you are looking... More 

Helpful?
Thank Connor D
Level Contributor
16 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I can't say enough about this place. I always visit here when I go to Louisiana and have NEVER been let down. For a place that has been around for a long time, it's a must visit. The casino staff is always friendly, not just wait staff, but managers on the floor as well. You always feel safe and welcomed... More 

Helpful?
Thank Sal R
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We are so grateful to have loyal guests like you, Sal! Thank you so much for taking the time to share such positive feedback with us! We are thrilled to hear that you had such an amazing time visiting us! Nothing makes us happier than to know that you are treated to great service and welcoming smiles. We hope that... More 

Hesperia, California, USA
Level Contributor
115 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for over a week, due to circumstances beyon my control. The housekeeping staff, Katrina, Ashley, etc, were wonderful. Ms. Donna at the front desk, and the other front desk staff were wonderful. My room was large, clean and kept stocked with towels, and was cleaned at my request. If you are not in the main building, you... More 

Helpful?
Thank marsirlene65
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Nothing makes us happier than to hear that our guests are having the best time possible while visiting us. Thank you so much for taking the time to compliment our hard working staff. We can't wait to share your positive feedback with them! More 

San Antonio, Texas
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

This is a good spot if you stay in the tower, not the inn. Isle of Capri knows how to stay in their lane! Make up for its age with service and offerings. Restaurants are good enough, people are great. If you need a change of luck and want lower limit tables and a different atmosphere than the bigger properties... More 

Helpful?
Thank donjuancan
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Thank you for sharing your feedback with us. We are so happy to hear that you are treated to great service while visiting. We always strive to ensure that our atmosphere is friendly and welcoming! We hope to see you back again soon for another great time! More 

Alvin, Texas
Level Contributor
6 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We really love to play the slots at the Isle of Capri. We have a house in Lake Charles where the wifes brother lives, we visit and stay at the Tower at the casino at times. We have free rooms and play the machines !!! It is a nice getaway for a couple of days, and only about 2 and... More 

Helpful?
Thank James C
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi James, thanks for taking the time to share your thoughts with us. We hope to see you back again soon for another wonderful experience. We love to hear that our casino and hotel provides a wonderful getaway where you and your family can come to enjoy each other's company! More 

Lake Charles, Louisiana
Level Contributor
6 reviews
3 attraction reviews
2 of 5 stars Reviewed 4 weeks ago

This is one of the older casino resorts in Lake Charles. Their buffet is sub-par. The casino itself is a older riverboat. The Isle of Capri would benefit from an upgrade and more places to eat.

Helpful?
Thank MizKittyMc
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We have made many changes in recent months that we think you would enjoy. We appreciate you taking the time to share your thoughts with us as we are always looking for ways to improve guest satisfaction. We hope that you will give us another try in the future. More 

Lake Charles, Louisiana
Level Contributor
36 reviews
21 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I wanted to take my wife out to eat here. A good restaurant, with good food quality, good service, nice encironment. Would recommend this restaurant.

Helpful?
Thank nascarmikeb
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We hope that you had a fabulous weekend getaway! We are so thrilled to hear that you and your wife had such a nice meal with us. Thank you for sharing such positive feedback with us! We appreciate your high rating, and hope to see you and your wife back again soon for another delicious dining experience! More 

Level Contributor
3 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 18, 2016 via mobile

The casino staff was rude as well as the individuals gambling at the black jack tables. The dealer nor the pit manager did anything to discourage the rude behavior at the table. I definitely will not be back.

Helpful?
Thank Angela W
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Angela, we appreciate you taking the time to share your thoughts with us. We are sorry to hear that your experience did not measure up to our standards. We would love the opportunity to speak with you some more about your experience. If you could please reach out to our guest experience manager, Jacqueline Guillory, at jacqueline.guillory@islecorp.com, we would... More 

Lake Charles, Louisiana
Level Contributor
170 reviews
34 attraction reviews
common_n_attraction_reviews_1bd8 122 helpful votes
2 of 5 stars Reviewed June 18, 2016 via mobile

As you drive down the road all the Isle of Capri billboards say "Happiness is $5 Blackjack" blah blah blah blah blah... The Isle has only have one $5 blackjack that stays packed and one maybe two $10 games then they jump to $25 games that stand empty for the most part. The Isle can't prove to me that their... More 

Helpful?
1 Thank JMurray71
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Thank you for taking the time to share your thoughts with us. We want to ensure that all of our guests are having a great time gaming with us. We would really appreciate the chance to hear about your experience in more detail. If you have the chance, could you please reach out to our guest experience manager, Jacqueline, at... More 

Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed June 12, 2016 via mobile

I expected so much more for the price. Could've saved $50 and stayed at the Comfort Suites and actually had a CLEAN ROOM. The sheets were clean, but nothing else was. The floor had grass tracked everywhere and other particulates. Dust on every service. Bathroom had hair on the floor. Bathroom as a while was just small. Toilet was so... More 

Helpful?
1 Thank Lacey V
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Lacey, it sounds like your experience did not match our standards. We are sorry to hear that you did not have the best time possible. We always want to ensure that our guests needs are taken care of. We would appreciate the opportunity to speak with you more about your experience. Please contact our guest experience manager, Jacqueline, at... More 

Travelers who viewed Isle of Capri Casino Hotel Lake Charles also viewed

 

Been to Isle of Capri Casino Hotel Lake Charles? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Isle of Capri Casino Hotel Lake Charles and other visitors
9 questions
Ask a question

See all questions (9)

Questions? Get answers from Isle of Capri Casino Hotel Lake Charles staff and past visitors.
Posting guidelines
Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?