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Horseshoe Casino

Certificate of Excellence
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Address: 711 Horseshoe Blvd, Bossier City, LA 71111-4417
Phone Number:
+1 800-895-0711
Website
Description:

Take your pick of over 1,500 slot machines, 50 exciting table games and...

Take your pick of over 1,500 slot machines, 50 exciting table games and four gourmet restaurants at this huge casino and resort complex.

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TripAdvisor Reviewer Highlights

Read all 890 reviews
Visitor rating
  • 421
    Excellent
  • 243
    Very good
  • 128
    Average
  • 47
    Poor
  • 48
    Terrible
Fun casino!

Pretty darn fun place! Lots of different slot machines and table games. Didn't win much, but had a blast. Staff is courteous, friendly, and helpful. Entryway is very pretty, and... read more

Reviewed October 2, 2016
Pamela B.K.
,
Oak Harbor, Washington
via mobile
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890 Reviews from our TripAdvisor Community

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Traveler type
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Showing 887: English reviews
Hughes Springs
1 review
Reviewed October 10, 2016

No one was very helpful or friendly. Dealers at table were the only ones who answered questions or were helpful.

Review collected in partnership with Caesars Entertainment

Helpful?
Thank Q9112FVjenniferg
Fort Worth, Texas
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed October 6, 2016

Great place to stop in and stay the night when traveling. Great food and very clean a lot of parking for trailers.

Review collected in partnership with Caesars Entertainment

Helpful?
Thank Dave M
Atlanta, Texas
Level Contributor
3 reviews
Reviewed October 3, 2016

Never win anything worth playing. All you do is donate.stayed away for 3years but still same on payouts after I decided to start back visiting there.

Helpful?
Thank iraladyhuck1951
Oak Harbor, Washington
Level Contributor
39 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed October 2, 2016 via mobile

Pretty darn fun place! Lots of different slot machines and table games. Didn't win much, but had a blast. Staff is courteous, friendly, and helpful. Entryway is very pretty, and retail store staff especially helpful. Will visit again!

Helpful?
Thank Pamela B.K.
Spring, Texas
Level Contributor
14 reviews
4 attraction reviews
Reviewed October 2, 2016

Place is clean ,food is good,friendly waitstaff,good service. Would give it a very high rating and recommend to all my friends.😁

Helpful?
Thank icelady41
Monroe
Level Contributor
4 reviews
Reviewed September 29, 2016

I love Horseshoe Casino!! We have so much fun every time we go. The drinks are always very good and the bottled beer always cold!! They have new slots much more then other casino's we've visited.

Helpful?
Thank Polly T
Shreveport
Level Contributor
4 reviews
Reviewed September 29, 2016

As with any service generated place for the most part well above average of course always just takes one who either is just bad at customer relations or just plain having the human bad day

Review collected in partnership with Caesars Entertainment

Helpful?
Thank dennislB2509OG
Bossier City
1 review
Reviewed September 24, 2016

This is a great and wonderful place to visit. Highly recommended for family and friends to meet and gather to have fun.

Review collected in partnership with Caesars Entertainment

Helpful?
Thank anthonycF765ZW
Bossier City
1 review
Reviewed September 23, 2016

Very nice casino. Extremely friendly staff. Wide variety of slot machines to play. Many bonuses to keep you playing. Had a ton of fun. Highly recommended visit!!

Review collected in partnership with Caesars Entertainment

Helpful?
Thank debracJ8724UW
Dallas, Texas
Level Contributor
20 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed September 21, 2016

In the deep south covered parking anytime of year is a bonus, not only does it start your visit well, but ends it well. The entire property is deceptively large, well maintained a a pleasure to experience. Once you learn navigation of the place, it is a thrill.

Review collected in partnership with Caesars Entertainment

Helpful?
Thank Glennlab

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Horseshoe Casino and other visitors
9 questions
Ask a question
over a year ago
Dallas, Texas

Horseshoe hotel. We paid over 375$ to stay in this hotel. Me my husband, and three daughters. Last night decided to order room service. Which amounted to $80 four plates which me and my girls were sharing. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that cover my food. Which means plates were not properly cleaned. View photo below. Took off the poppers I had sitting on top of that mint. We all quit eating and I called the number I ordered the phone from. They called back three times, which the third was the manger. Why does it take me having to explain the situation three times for someone to be sent up to our room? Manager said okay I'll be up there.

He then sent someone else other than himself. Which I then had to explain. Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. The "manager" Tate then I quote ' your wife was being a b**** and hung up on me' not one time did I use profanity. I simply explained why am I receiving three calls when the first person I talked to said they'd be right up. He then put in fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. I'm sure you all have this on camera.

My husband was then let back in, mind you I had no idea he was even thrown out as I was waiting for someone to pick up food. 45 mins he returns we discuss the situation. Yes by this time I am beyond discussed with the way we were treated. We are paying customers that paid $375 to stay here. Me and my girls ordered $80 worth of food. Not to mention the hundreds and dollars we played for hours at your casino. I then go down cause by then I need to speak to a manager! Then again security is following us. For what reason we hold no threat to your casino, is it cause of our race (Hispanic?). At least ten of your security followed us. So now we are being harassed!!!! I will this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were.

This morning as we are getting ready to check out we get a knock at the door. A woman stated she was sent by her higher up apologized and said the tapes were in review. Mentioned the situation should have never happened and or escalated to that. Gave us $25 buffet and $20 spot play.

No thank you on your free buffet. We already had free buffet from our rewards cards. 20$ slot play no thank you! If this is how you repay your customers you should have not came at all.

Regretfully

Cassie Barrientos

An unsatisfied customer whom will take their money elsewhere. Thank you for ruining my kids spring break!

This kid covered by blt. Not noticing it as me and my girls were sharing we put the poppers and celery stick on lid. Upon grabbing a popper my daughter tried picking off candy to eat. The candy or mint was dry and stuck to lid.

image1.JPG

1 month ago
Dallas, Texas

Horseshoe hotel. We paid over 375$ to stay in this hotel. Me my husband, and three daughters. Last night decided to order room service. Which amounted to $80 four plates which me and my girls were sharing. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that cover my food. Which means plates were not properly cleaned. View photo below. Took off the poppers I had sitting on top of that mint. We all quit eating and I called the number I ordered the phone from. They called back three times, which the third was the manger. Why does it take me having to explain the situation three times for someone to be sent up to our room? Manager said okay I'll be up there.

He then sent someone else other than himself. Which I then had to explain. Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. The "manager" Tate then I quote ' your wife was being a b**** and hung up on me' not one time did I use profanity. I simply explained why am I receiving three calls when the first person I talked to said they'd be right up. He then put in fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. I'm sure you all have this on camera.

My husband was then let back in, mind you I had no idea he was even thrown out as I was waiting for someone to pick up food. 45 mins he returns we discuss the situation. Yes by this time I am beyond discussed with the way we were treated. We are paying customers that paid $375 to stay here. Me and my girls ordered $80 worth of food. Not to mention the hundreds and dollars we played for hours at your casino. I then go down cause by then I need to speak to a manager! Then again security is following us. For what reason we hold no threat to your casino, is it cause of our race (Hispanic?). At least ten of your security followed us. So now we are being harassed!!!! I will this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were.

This morning as we are getting ready to check out we get a knock at the door. A woman stated she was sent by her higher up apologized and said the tapes were in review. Mentioned the situation should have never happened and or escalated to that. Gave us $25 buffet and $20 spot play.

No thank you on your free buffet. We already had free buffet from our rewards cards. 20$ slot play no thank you! If this is how you repay your customers you should have not came at all.

Regretfully

Cassie Barrientos

An unsatisfied customer whom will take their money elsewhere. Thank you for ruining my kids spring break!

This kid covered by blt. Not noticing it as me and my girls were sharing we put the poppers and celery stick on lid. Upon grabbing a popper my daughter tried picking off candy to eat. The candy or mint was dry and stuck to lid.

image1.JPG

1 month ago
Spring Hill, Florida
4 months ago

See all questions (9)

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