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Horseshoe Casino

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711 Horseshoe Blvd, Bossier City, LA 71111-4417
+1 800-895-0711
Website
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Review Highlights
Average

Not impressed with the gaming area. Small and grungy. Hotel area seemed nice enough but casino was... read more

Reviewed yesterday
mcsh41
,
Austin, Texas
via mobile
Same ole stuff

Would like to see more updated slot games. Slots have been loose as of late though. Always more... read more

Reviewed 4 days ago
Edward_1962
Read all 921 reviews
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Overview
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Take your pick of over 1,500 slot machines, 50 exciting table games and four gourmet restaurants at this huge casino and resort complex.
  • Excellent49%
  • Very good27%
  • Average14%
  • Poor5%
  • Terrible5%
Travelers talk about
“table games” (39 reviews)
“slot machines” (34 reviews)
“burger bar” (10 reviews)
LOCATION
711 Horseshoe Blvd, Bossier City, LA 71111-4417
CONTACT
Website
+1 800-895-0711
Write a Review
Reviews (921)
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1 - 10 of 917 reviews

Reviewed yesterday via mobile

Not impressed with the gaming area. Small and grungy. Hotel area seemed nice enough but casino was disappointing. I went back to Margaritaville!

Thank mcsh41
Reviewed 4 days ago

Would like to see more updated slot games. Slots have been loose as of late though. Always more fun to win than play new slots.

Thank Edward_1962
Reviewed 1 week ago via mobile

Checked into The Horseshoe @ 2:15 on June 10 and I was pleasantly surprised by the cleanliness and size of our room! Would definitely stay here again!

Thank Kaylann T
Reviewed 2 weeks ago via mobile

Didn't stay very long but the time spent there was great. Smelled and looked cleaner than all the other casinos visited. Dealers nice and very helpful. Learned how to play roulette and they were patient with my learning. Only thing I didnt like is the...More

Thank MichaelBanks
Reviewed 2 weeks ago

Never won much money here. The 3 levels of the boat seam to run together in a confusing way. A bit claustrophobic too. We have been to the Riverdome concert venue several times and there isn't a bad seat in the house. We will go...More

Thank BiggieSauls
Reviewed 3 weeks ago

I would just like to Thank all the employees for their kindness and hospitality during my recent visit.

Thank danal114
Reviewed 3 weeks ago

Need plenty of cash, no winnings recorded for three days. Will not go back. Decided to visit other properties and left.

Thank Philis S
Reviewed 4 weeks ago via mobile

Will not be going back to this casino again. Music was blaring from speakers so loud that I was having a hard time with conversations. You also have a better chance of winning in Las Vegas. I will be trying other casinos in the area.

1  Thank Sherry M
Reviewed 4 weeks ago

We had fun playing on the penny slots, but the music was so loud, we left. Even though it is a smoke free environment it still smelled like smoke in some areas. I must be on peoples clothes.

Thank LAK697
Reviewed 5 weeks ago

Stayed here for two nights. Didn't spend a whole lot of time in the casino but it looked nice with a good selection of games. They had the 5-play video poker I like so I played that. The room was clean, comfortable and very nice....More

Thank OnTheRoadAgain1056
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Sponsored by:
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Questions & AnswersAsk a question
casmarieb
Horseshoe hotel. We paid over 375$ to stay in this hotel. Me my husband, and three daughters. Last night decided to order room service. Which amounted to $80 four plates which me and my girls were sharing. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that cover my food. Which means plates were not properly cleaned. View photo below. Took off the poppers I had sitting on top of that mint. We all quit eating and I called the number I ordered the phone from. They called back three times, which the third was the manger. Why does it take me having to explain the situation three times for someone to be sent up to our room? Manager said okay I'll be up there. He then sent someone else other than himself. Which I then had to explain. Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. The "manager" Tate then I quote ' your wife was being a b**** and hung up on me' not one time did I use profanity. I simply explained why am I receiving three calls when the first person I talked to said they'd be right up. He then put in fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. I'm sure you all have this on camera. My husband was then let back in, mind you I had no idea he was even thrown out as I was waiting for someone to pick up food. 45 mins he returns we discuss the situation. Yes by this time I am beyond discussed with the way we were treated. We are paying customers that paid $375 to stay here. Me and my girls ordered $80 worth of food. Not to mention the hundreds and dollars we played for hours at your casino. I then go down cause by then I need to speak to a manager! Then again security is following us. For what reason we hold no threat to your casino, is it cause of our race (Hispanic?). At least ten of your security followed us. So now we are being harassed!!!! I will this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were. This morning as we are getting ready to check out we get a knock at the door. A woman stated she was sent by her higher up apologized and said the tapes were in review. Mentioned the situation should have never happened and or escalated to that. Gave us $25 buffet and $20 spot play. No thank you on your free buffet. We already had free buffet from our rewards cards. 20$ slot play no thank you! If this is how you repay your customers you should have not came at all. Regretfully Cassie Barrientos An unsatisfied customer whom will take their money elsewhere. Thank you for ruining my kids spring break! This kid covered by blt. Not noticing it as me and my girls were sharing we put the poppers and celery stick on lid. Upon grabbing a popper my daughter tried picking off candy to eat. The candy or mint was dry and stuck to lid. image1.JPG
March 18, 2017|
Answer Show all 2 answers
Response from casmarieb | Reviewed this property |
Well I had my three girls. Sadly after awhile we did not only to be followed the rest of the night by security. Which whom asked my husband was he allowed in casino. I said if he isn't give our return for room and we'll... More
0
Votes
casmarieb
Horseshoe hotel. We paid over 375$ to stay in this hotel. Me my husband, and three daughters. Last night decided to order room service. Which amounted to $80 four plates which me and my girls were sharing. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that cover my food. Which means plates were not properly cleaned. View photo below. Took off the poppers I had sitting on top of that mint. We all quit eating and I called the number I ordered the phone from. They called back three times, which the third was the manger. Why does it take me having to explain the situation three times for someone to be sent up to our room? Manager said okay I'll be up there. He then sent someone else other than himself. Which I then had to explain. Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. The "manager" Tate then I quote ' your wife was being a b**** and hung up on me' not one time did I use profanity. I simply explained why am I receiving three calls when the first person I talked to said they'd be right up. He then put in fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. I'm sure you all have this on camera. My husband was then let back in, mind you I had no idea he was even thrown out as I was waiting for someone to pick up food. 45 mins he returns we discuss the situation. Yes by this time I am beyond discussed with the way we were treated. We are paying customers that paid $375 to stay here. Me and my girls ordered $80 worth of food. Not to mention the hundreds and dollars we played for hours at your casino. I then go down cause by then I need to speak to a manager! Then again security is following us. For what reason we hold no threat to your casino, is it cause of our race (Hispanic?). At least ten of your security followed us. So now we are being harassed!!!! I will this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were. This morning as we are getting ready to check out we get a knock at the door. A woman stated she was sent by her higher up apologized and said the tapes were in review. Mentioned the situation should have never happened and or escalated to that. Gave us $25 buffet and $20 spot play. No thank you on your free buffet. We already had free buffet from our rewards cards. 20$ slot play no thank you! If this is how you repay your customers you should have not came at all. Regretfully Cassie Barrientos An unsatisfied customer whom will take their money elsewhere. Thank you for ruining my kids spring break! This kid covered by blt. Not noticing it as me and my girls were sharing we put the poppers and celery stick on lid. Upon grabbing a popper my daughter tried picking off candy to eat. The candy or mint was dry and stuck to lid. image1.JPG
March 18, 2017|
Answer Show all 2 answers
Response from Terry A | Reviewed this property |
Great Response to an unfortunate situation. This is the new America we live in, and as I have sat in amazement on many occassion at the lack of customer service & professional business acumen in today's environment - I... More
1
Vote
Connie C
How far is the Century link Center from here? And is there shuttle service available to and from there?
February 23, 2017|
Answer Show all 9 answers
Response from gigem74 | Reviewed this property |
Use Uber........its cheap and quick to get around.
0
Votes