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If you are blonde with ultra blonde hair platnuim stay away from this salon thry seem think platnuim.blonde is ash blonde and thats so Not true the ruined my daughters Hair made it look grey silver and she cried n cried n cried and didnt...More
After our generally poor experience at The Galt House, I shouldn’t have been surprised that the spa inside was awful.
We booked a couples massage before we got there at a cost of around $350. Part of that was extra because I wanted a deep...More
I normally try to keep my reviews on here positive, but this experience was so terrible that I felt compelled to steer others away. I went here as part of a bridal party last weekend (8 bridesmaids + bride + mother of bride + mother...More
Date of experience: April 2018
Constance A. D, Public Relations Manager at Xhale Salon-Spa, responded to this reviewResponded May 3, 2018
We are truly sorry about your recent experience in our salon. We appreciate your feedback about our policies for large groups and how the extra charges were communicated to your group. There were some changes made in services after the group arrived and we apologize...More
My spa buddy and I were looking for massages in downtown Louisville. The concierge at our hotel recommended Xhale. We were pleasantly surprised by the warm hospitality, and excellent service. We each got a great hot stone massage and a bonus paraffin treatment. Would definitely...More
My husband and I went to Xhale for a couples Swedish massage and it was a complete waste of time and money ($220 plus tip). They took us 15 minutes late, and then the two women masseuses were very crass and unprofessional. Before we undressed...More
Best part of the trip.Fortunately I did not read the negative review.Our treatments were
awesome and so is the staff!!!We stayed at the Galt House everyone there is so
friendly and accommodating.Will definitely stay there again!
Group of 7 staying at hotel for bachelorette party went to salon for manicures (6) and a haircut (1). Manicures were very expensive ($30 plus tip) and did not last. We felt like we were rushed through because no one's nails were given sufficient time...More
Fortunately, I did not read the negative reviews prior to my visit. Don't know about other experiences, but I had 2 incredible treatments.
Xavier was booked for my 50 minute massage. He is awesome and I felt incredible. He really listened to my needs and...More
So surprised by the unsatisfactory reviews that I have read. My experience was quite the opposite. I was staying at the Galt House during a recent conference. I called on Monday morning to schedule a Swedish Massage. They got me right in. Had an hour...More