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Xhale Salon-Spa

Open Now: 9:00 AM - 7:00 PM
Open today: 9:00 AM - 7:00 PM
Review Highlights
Waste of Money

Group of 7 staying at hotel for bachelorette party went to salon for manicures (6) and a haircut... read more

Reviewed November 2, 2015
Christine T
Cincinnati, Ohio
Worse exp. Ever ...

If you are blonde with ultra blonde hair platnuim stay away from this salon thry seem think... read more

Reviewed September 29, 2018
Jason D
via mobile
Read all 13 reviews
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Traveler Overview
  • Excellent38%
  • Very good7%
  • Average0%
  • Poor7%
  • Terrible48%
Sep 29, 2018
“Worse exp. Ever ...”
Sep 12, 2018
“The worst massage experience I’ve ever had”
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Hours Today: 9:00 AM - 7:00 PM
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140 N 4th St, East Tower 17th Floor, Louisville, KY 40202-2910
+1 502-587-7644
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Reviews (13)
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1 - 10 of 13 reviews
Reviewed September 29, 2018 via mobile

If you are blonde with ultra blonde hair platnuim stay away from this salon thry seem think platnuim.blonde is ash blonde and thats so Not true the ruined my daughters Hair made it look grey silver and she cried n cried n cried and didnt...More

Date of experience: September 2018
Thank Jason D
Reviewed September 12, 2018 via mobile

After our generally poor experience at The Galt House, I shouldn’t have been surprised that the spa inside was awful. We booked a couples massage before we got there at a cost of around $350. Part of that was extra because I wanted a deep...More

Date of experience: August 2018
Thank Andrew W
Reviewed May 2, 2018

I normally try to keep my reviews on here positive, but this experience was so terrible that I felt compelled to steer others away. I went here as part of a bridal party last weekend (8 bridesmaids + bride + mother of bride + mother...More

Date of experience: April 2018
Thank jquire
Constance A. D, Public Relations Manager at Xhale Salon-Spa, responded to this reviewResponded May 3, 2018

We are truly sorry about your recent experience in our salon. We appreciate your feedback about our policies for large groups and how the extra charges were communicated to your group. There were some changes made in services after the group arrived and we apologize...More

Reviewed January 1, 2018 via mobile

Very friendly and knowledgeable staff. Went in for a haircut and was complaining about my back hurting my stylist suggested a massage they squeezed me in left feeling and looking great!

Date of experience: January 2018
Thank Mal'akh M
Reviewed November 3, 2017

My spa buddy and I were looking for massages in downtown Louisville. The concierge at our hotel recommended Xhale. We were pleasantly surprised by the warm hospitality, and excellent service. We each got a great hot stone massage and a bonus paraffin treatment. Would definitely...More

Date of experience: November 2017
2  Thank Luswlz
Reviewed October 14, 2016 via mobile

My husband and I went to Xhale for a couples Swedish massage and it was a complete waste of time and money ($220 plus tip). They took us 15 minutes late, and then the two women masseuses were very crass and unprofessional. Before we undressed...More

Date of experience: October 2016
1  Thank AbCa0226
Reviewed August 3, 2016

Best part of the trip.Fortunately I did not read the negative review.Our treatments were awesome and so is the staff!!!We stayed at the Galt House everyone there is so friendly and accommodating.Will definitely stay there again!

Date of experience: July 2016
Thank Christina L
Reviewed November 2, 2015

Group of 7 staying at hotel for bachelorette party went to salon for manicures (6) and a haircut (1). Manicures were very expensive ($30 plus tip) and did not last. We felt like we were rushed through because no one's nails were given sufficient time...More

Date of experience: October 2015
2  Thank Christine T
Reviewed September 18, 2015 via mobile

Fortunately, I did not read the negative reviews prior to my visit. Don't know about other experiences, but I had 2 incredible treatments. Xavier was booked for my 50 minute massage. He is awesome and I felt incredible. He really listened to my needs and...More

Date of experience: September 2015
Thank 524sherrib
Reviewed August 21, 2014

So surprised by the unsatisfactory reviews that I have read. My experience was quite the opposite. I was staying at the Galt House during a recent conference. I called on Monday morning to schedule a Swedish Massage. They got me right in. Had an hour...More

Date of experience: August 2014
Thank JLB1993
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