Time of year
boscovs wrote a review Jun 7
Louisville, Kentucky31 contributions2 helpful votes
I’ve been here twice now for kayaking on Elkhorn Creek. Both times I had a wonderful experience with Canoe KY! Excellent customer service!
Date of experience: June 2021
Jon H wrote a review May 2021
5 contributions2 helpful votes
Our trip was fun and the Elkhorn was beautiful. However Canoe KY left a lot to be desired. Our family has our own watercraft but we had a guest in town. My wife wanted to rent a kayak as well. So we spent $90 on two kayak rentals and my two daughters (age 12 and 10) and I used our stand up paddle boards. Canoe KY wouldn't let us use the private launch they have for the Elkhorn creek tour, which wasn't a big deal because there was a public launch less than 100 yards away. However when it came to the getting out of the water at the end of the trip, it was a different story. We were told in advance that the people who didn't rent from Canoe KY couldn't use the shop's launch to exit the water. Not sure why, since we spent $90 plus tax, but ok. What was extremely disappointing was the application of this rule. My 10 year old daughter had a rough trip because of a close encounter with a copperhead snake. It freaked her out - as it would many people - and she was dying to get her feet on dry land after 2+ hours of paddling. A teenaged employee who looked like he wasn't old enough to drive told us that she couldn't leave the water at the shop's launch. She started bawling but, but nope, no dry land for you. Apparently $90 doesn't buy an inch of sympathy at Canoe KY. But not to worry! Only a quarter of a mile downstream is a public launch we could use, they said. So we kept paddling. A full 3/4 of a mile later (we measured with my odometer afterwards), the public launch finally appeared. How the shop employees don't know the difference between .25 and .75 miles is remarkable. My 10 year old now knows the difference, intimately. The idiotic and unreasonable policing of the shop's launch against paying customers is bloody outrageous. I wouldn't have minded that much had my daughter not CLEARLY been in distress and an actual adult been present. I could have easily made a stink about it right there, but didn't want to intimidate the child employee and make a scene that would upset my daughter even more. I will not be patronizing this business ever again, nor will I recommend anyone use this shop. I would have gladly paid a nominal fee to use the launch, even though I thought our kayak rentals were already overpriced. Dumb doesn't begin to describe this experience. I'm giving two stars instead of one because the scenery and paddling was excellent, not that Canoe KY had anything to do with that.…
Date of experience: May 2021
1 Helpful vote
Response from CKYandKRT, Owner at Canoe Kentucky
Responded 1 week ago
Jonathon, I want to sincerely apologize for the experience you had with us. I am so sorry! As a 40 year old family business that prides itself on phenomenal customer service, this review BREAKS MY HEART! We failed you and there is no excuse for that. I cannot say, that as the owner, I would have changed our "private boat take out" policy, as that is a legal policy that we are required to enforce...I would be happy to explain more if you would give me the courtesy of giving me a call...BUT, I surely would have handled it differently, as I am sure our Team Leaders would have if they had been informed. Nothing I can offer you makes up for this, so I will simply apologize and assure you that I am personally looking in to it and will use it as a learning lesson we train from. If you would like to discuss the issue, please feel free to call and speak with me. You can call the shop, ask for the manager on duty, refer to this review, and ask for the owners direct number. I am happy to talk with you on it. Again, we are VERY SORRY! No excuses!
Alexus Larson wrote a review Nov 2020
Lexington, Kentucky6 contributions2 helpful votes
We went canoeing and we had so much fun! Elkhorn Creek was perfect and the trip was the perfect amount of time (took up an afternoon). The staff was very helpful and offered good tips before we went out on the water. We did do this during COVID and I felt like they did their part to keep everything clean.…
Date of experience: July 2020
Jonathan Vaught wrote a review Aug 2020
My wife and I did the Elkhorn Creek Overnight Paddling Experience and it was so relaxing and enjoyable! Definitely recommend this for couples or families.
Date of experience: August 2020
James C wrote a review Aug 2020
Lexington, Kentucky18 contributions5 helpful votes
My Boy Scout Troop (T41 from Lexington) rented canoes from Canoe Ky this past weekend. it was the 3rd time in as many years that we rented boats as a "take away" in order to do an outing that we planned ourselves. Worked with Chad, who took really good care of us. Boats, paddles and life jackets were in excellent condition (clean without defects). Covid-19 protocols were followed inside of the business. I would recommend to any group that this is a great value - cost and experience. These guys are ALWAYS great to work with!…
Date of experience: July 2020