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Horseshoe Hammond

15,727 Reviews
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Horseshoe Hammond

15,727 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
15,727Reviews30Q&A
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Denise Shannon wrote a review Oct 13
1 contribution
Horseshoe Hammond is a terrible establishment with horrible customer service. I was using the ATM at the Hammond location. I have very long nails and I used a pair of scissors to remove my atm card from the atm machine. I was asked to leave because I used my scissors to remove my atm card. I have frequented the Hammond casino for more that than 18 years. I will never set foot in this racist establishment ever again
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Date of experience: October 2020
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Response from CortezStrickland, Public Relations Manager at Horseshoe Hammond
Responded 1 week ago
Horseshoe Hammond sincerely apologizes for the experience you had recently. We take the concerns of our guests very seriously, as this is not typical of the standards we have established. Please rest assured that this will be addressed immediately! Again, we sincerely apologize for failing to meet expectations. If there is any way to earn your business again, please let us know at cstrickland@caesars.com.
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JAMES O wrote a review Jun 2020
Des Plaines, Illinois9 contributions6 helpful votes
After being closed for 3 months you would think they could have someone do some preventative maintenance on the video poker machines and the hydraulics on the seats. The keys on the machines would either stick or not function at all. Many of the seats would not move up or down. Still, one of the best casinos in the area, particularly when the buffet reopens.
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Date of experience: June 2020
1 Helpful vote
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Response from CortezStrickland, Public Relations Manager at Horseshoe Hammond
Responded Jul 7, 2020
Horseshoe Hammond sincerely apologizes for the experience you had recently. We take the concerns of our guests very seriously, as this is not typical of the standards we have established. Please rest assured that this will be addressed and resolved immediately! Again, we sincerely apologize for falling short of expectations.
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Maria S wrote a review Jun 2020
2 contributions
My husband and I have been a regular Player since 1990 and this casino is one of the worst casino we've regularly visits. Smoking is so bad, cigarettes ashes in most slots machines, cockroaches in the carpets near slot machines, better to wear socks and long pants and sweaters when you go play, bathrooms are stinky, dirty, and toilet seats old and old scratched and marks, recycled carpets are used all the time just to say they replaced their carpet and it's brand new. But it wasn't brand new at all. The worst part is why would you keep coming back to this casino, if you have been a regular player and you barely win. My 1st & last biggest winning here is $1000 in the slot machine because I was playing $8.80 per bet. I'm a high roller & my losses here was more than $30k in a year. But never won a thing! Dealers, crews & manager and directors, knew me very much! But never won big money or once in awhile break even when I go home. But most of the time loss! One Dealer advised me to just go other casino places than keep coming back here mostly losses! The only reason I keep coming back is thinking maybe it will change & hoping for a good luck just like every player thinks and convenient for me because I take free shuttle bus to get to casino. I am more lucky in other casinos but the drive is very far. So, this are the points that I just want all players to know if you guys want to visit or go casino in Horseshoe Hammond Indiana. Be prepared to loose all the time! Good luck! Stay safe, wear better clothing to cover your entire body with viruses. Thanks!
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Date of experience: December 2019
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Rick B wrote a review Mar 2020
1 contribution
A very clean Vegas look with huge floor with diverse new slots and tables ,,,as well with a fabulous buffert and other eateries to satisfy anyone disire to feast upon
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Review collected in partnership with Caesars Entertainment
Date of experience: February 2020
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Response from CortezStrickland, Public Relations Manager at Horseshoe Hammond
Responded Jul 7, 2020
Thank you so much for taking time out of your schedule to provide this wonderful feedback. We are glad to hear we met your expectations during your recent visit. At Horseshoe Hammond, we are thankful for your business and look forward to providing another excellent experience when you visit us again.
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enigma0885 wrote a review Mar 2020
1 contribution1 helpful vote
Its a nice place to go to get a few drinks and socialize but if your gambling here dont go all out the slot machines are really hard to hit a good win . Better try your luck on the tables instead
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Review collected in partnership with Caesars Entertainment
Date of experience: December 2019
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