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Address: 777 Belterra Dr, Florence, IN 47020-9432
Phone Number:
+1 888-235-8377
Website

TripAdvisor Reviewer Highlights

Read all 174 reviews
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  • 62
    Excellent
  • 44
    Very good
  • 29
    Average
  • 17
    Poor
  • 21
    Terrible
WALK WALK WALK

We originally planned to stay at this resort, however, plans changed, and we only had time to stop at the casino for a few hours. Sure glad we didn't stay. The reviewers who say... read more

Reviewed April 25, 2016
Joy G
,
Milwaukee, Wisconsin
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174 Reviews from our TripAdvisor Community

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Showing 173: English reviews
New York City, New York
1 review
Reviewed May 8, 2016

Been going to the Belterra for the past 6 years for the derby . Stay Thursday night,Friday night and sometimes Saturday night. 60 miles to track is perfect distance. Have never had a problem with anyone or anything with this resort. Firm believer if you smile they smile. Had 12 of us this year, 4 rooms,all on 7 floor non... More 

Helpful?
Thank r00ster314
Belterra77, Public Relations Manager at Casino at Belterra Casino Resort, responded to this review

Thank you for your recent visit and review, Tim. We are thrilled to hear you had a wonderful overall experience staying with us this past weekend for Derby celebrations. We are happy to know you enjoyed your gaming, resort and restaurant experience to the fullest. We look forward to having you back again! More 

Middletown
Level Contributor
5 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
Reviewed April 27, 2016

I am a VIP high volume player at the Casino. I am one of few who can say that they are significantly ahead. The casino is beautiful and some of the host a marvelously. I am an African American male and I can say with certainty I have be discriminated against on several different occasions. You ask why return, well... More 

Helpful?
1 Thank 269miracleh
Belterra77, Public Relations Manager at Casino at Belterra Casino Resort, responded to this review

Thank you for your review. Our property management has been in touch regarding this experience. More 

Milwaukee, Wisconsin
Level Contributor
67 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 34 helpful votes
Reviewed April 25, 2016

We originally planned to stay at this resort, however, plans changed, and we only had time to stop at the casino for a few hours. Sure glad we didn't stay. The reviewers who say it's a long walk aren't exaggerating. It was a long walk from the parking lot to the riverboat. The casino was ok, but I've been to... More 

Helpful?
Thank Joy G
Belterra77, Public Relations Manager at Casino at Belterra Casino Resort, responded to this review

Thank you for your recent visit and review. We appreciate the feedback regarding your experience. We are always happy to provide assistance walking to and from the casino if needed. Thank you again for taking the time to review us, and we hope you will visit again in the future. More 

Carrollton, Kentucky
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed April 23, 2016

I have to start out saying I have visited this casino about every week for the last 2 years, I consider it a great visit there when I only lose about $20 or $30 dollars. I have only left these winning 2 times in 2 years. I go, because it is only 17 miles from my house. If you walk... More 

Helpful?
1 Thank DaveJ1203
Belterra77, Public Relations Manager at Casino at Belterra Casino Resort, responded to this review

Hello, and thank you so much for visiting. We always enjoying seeing you in the casino. We understand that your recent experience was not perfect, but we hope to see you in our mychoice winners' circle soon. We also hope that you enjoy our higher standards of service as well as the mycash and mychoice benefits you earn every time... More 

A TripAdvisor Member
Reviewed April 18, 2016 via mobile

Nice place but the non smoking section of the casino might as well be smoking. Why bother to have a non smoking section if you're just going to leave the 2 sets of double doors wide open so all the smoke goes in. Staying close by but can't go into casino and will not be returning. Guess they don't care... More 

Helpful?
1 Thank A TripAdvisor Member
Oak Hill, Ohio
Level Contributor
30 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
Reviewed April 11, 2016

My husband and I love to drive to Indiana for the weekend to stay at Belterra. They have several different places to eat as well as shops and also great entertainment. When you are finished enjoying the resort, there is always the casino. Good times at Belterra.

Helpful?
Thank Debbie4902014
Belterra77, Public Relations Manager at Casino at Belterra Casino Resort, responded to this review

Thank you for your recent review! We are thrilled to hear you enjoy visiting us, and we look forward to having you back again very soon! More 

Muncie, Indiana
Level Contributor
216 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 87 helpful votes
Reviewed March 23, 2016

NON-SMOKERS BEWARE ! This casino/hotel should be required to post health warnings before entering... Where do I start.. first of all, we were invited to spend two complimentary nights along with two complimentary buffets. Upon arrival, check-in clerk had no idea about the complimentary buffets .. we would have to check with guest services .. I inquired about a complimentary... More 

Helpful?
1 Thank Mao007
Belterra77, Public Relations Manager at Casino at Belterra Casino Resort, responded to this review

Hello, and thank you for your review. We're sorry to see your experience was not perfect, and we are following up with all the necessary departments to ensure a better guest experience in the future. Thank you again for your time and for visiting us. We value our guest's candid feedback as it provides us a chance to continuously improve. More 

Columbus
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed March 21, 2016

This was my first time @ Belterra Casino. I was specifically there for a poker tournament. The casino is a riverboat which used to travel a little down the river and back. Now they are not required to do so. Please be aware this place is super smoky. It was amazing all the smoking going on in the casino. I'm... More 

Helpful?
1 Thank blocke
Belterra77, Public Relations Manager at Casino at Belterra Casino Resort, responded to this review

Thank you for your recent visit and review. We are happy to hear you won some money and enjoyed interacting with the team! We understand your experience was not perfect due to the smoking allowed in the casino. We recognize the concern, and we work to keep our ventilation system up-to-date and functioning properly to assist the situation for non-smokes... More 

Loretto, Kentucky
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed March 8, 2016

Took my wife there for our anniversary,reserved a smoking room shower walls were filthy,toilet seat was loose had to hold onto the wall to keep from sliding off. The carpet was stained so bad we walked around with our shoes on,was'nt about to use the coffee maker Overall a lousy anniversary gift to her.Next time we will go to Motel... More 

Helpful?
Thank Curtis W
Belterra77, Public Relations Manager at Casino at Belterra Casino Resort, responded to this review

Thank you for your recent visit and review. We understand your experience was not perfect, and we would like to follow up with you if management hasn't already. Please send us an e-mail with these details to socialmedia@belterracasino.com. Thank you! More 

Level Contributor
118 reviews
47 attraction reviews
common_n_attraction_reviews_1bd8 28 helpful votes
Reviewed February 29, 2016 via mobile

Had good time one of the better boat casinos. Hotel very clean and well decorated. Front desk tried to.sell us better room for 50.00 this never happened before. Still a good hotel

Helpful?
Thank dennis n
Belterra77, Public Relations Manager at Casino at Belterra Casino Resort, responded to this review

Thank you for your review. We are happy to hear you had a good time, and we hope to see you back again soon! More 

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