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Horseshoe Southern Indiana Casino

958 Reviews
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Horseshoe Southern Indiana Casino

958 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
958Reviews25Q&A
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thomas S wrote a review Oct 15
158 contributions52 helpful votes
This olace used to be great but new manager came 2 years ago and its really turned into a dangerous cold place. Its total ghetto now. I am from New Albany and came here a lot in past 10 years but not anymore. Thought I would try again and its terrible.Very poor slot payouts. Poor food choices . Mean staff and dirty.I will not go back. They just laid off 1000 employees so its really going down.
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Date of experience: October 2020
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JaLFairfield wrote a review Oct 2
Fairfield, Ohio10 contributions
We did two nights for our anniversary. Really like the new land casino. The huge boat was overwhelming for us and we frequently lost each other. Like the lay out and the machine selection. However, covid has definitely cut down on food and beverage selection. The only lunch selection was pizza (whole). That was true for both Thurs. and Fri. Otherwise we were very content with the casino & hope to return.
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Date of experience: September 2020
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bronxirishchic wrote a review Aug 2020
Marathon, Florida1 contribution
Employees like gestapo in there. They were too cheap to put up partitions between machines so they expect you to sit there with your mask on and pull it up and down to have a sip of your drink. I had just put my drink down and the casino employee was in my face telling me to pull up my mask. I was nowhere within six feet of anybody but her since she was in my face. I got up and walked out. I won't be back...lost a good customer.
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Date of experience: August 2020
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Randy H wrote a review Aug 2020
24 contributions24 helpful votes
This has to be the worse casino Harrahs has. First, the awful place is ran by rude guards and slot attendants. Management is like ostriches who have their heads right in the sand. I went to the bar and got a coke and went to a machine and lowered my mask to take a drink, when this evil looking slot attendant came over yelling at me to take a sip, pull the mask up and down. I said take your drink I don’t want it. All the while many around me smoking with stink weeds hanging from lips and they say nothing to these idiots spraying me with their toxic smoke. Upon entering the casino, they have these rude guards that make you go thru a metal detector then want your drivers license. I say screw you! Nobody wins either, seen two people pouring hundreds in a $25 machine, $50 a pull and nothing. Same on floor, no jackpots. Bottom line, place is ran by a bunch of hillbillies that do not have a clue what customer service is. I’d fire the entire senior staff and threaten the rest if they ever talked smart to my customers they’d be gone. Come on folks, you’re screwed up!
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1 Helpful vote
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Pat D wrote a review Jul 2020
Ohio3 contributions1 helpful vote
Stayed 1 night at hotel. Room was clean. No coffee in rooms but free coffee available at lobby cafe. No valet service, no scooter rentals open(to help with long walk to casino), 1 moving escalater broke just like when I was there in January. Not too busy during the week. Many machines shut off for social distancing. Sanitizer and santitizing wipes are available. Food choices are terrible. Only the grill was open in the piazza which is mostly fried food. Can smoke and drink when sitting at a machine. Mask required at all other times.
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Date of experience: July 2020
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