Epic Air Trampoline Park

Epic Air Trampoline Park, South Elgin: Hours, Address, Epic Air Trampoline Park Reviews: 4/5

Epic Air Trampoline Park
4
Game & Entertainment Centers
12:00 PM - 8:00 PM
Tuesday
3:00 PM - 7:00 PM
Wednesday
3:00 PM - 7:00 PM
Thursday
3:00 PM - 7:00 PM
Friday
9:00 AM - 12:00 PM
3:00 PM - 10:00 PM
Saturday
12:00 PM - 8:00 PM
Sunday
9:00 AM - 6:00 PM
About
Suggested duration
1-2 hours
Suggest edits to improve what we show.
Improve this listing

4.0
64 reviews
Excellent
34
Very good
14
Average
4
Poor
4
Terrible
8

JRoscoe
Evanston, IL1 contribution
Great Time
Sep 2020
Kids had fun, one of the few places open in this new world, friendly staff, good eats...I'm going out all the way from the northshore so worth the drive
Written December 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

maybemaybenot
1 contribution
POOR CUSTOMER SERVICE
Aug 2019
Took a small group of children for a bday celebration. Took 15 minutes or more to check in and they included that time in our 1 hour jump. Sat in the front area opening gifts and having cupcakes and water and had to ask guests to sit on curb to enjoy because the sales associate was advised by the manager to tell us to leave. That would be her repsonsibility to do so.
Jump time was over but we wanted 10 more minutes, considering they wasted 15 of them with checkin....and the boy said we had to leave.
Completely ruined my childs get together and personally feel that this place is not all that fun or friendly by any means.

I paid for each child separately because I am not paying hundred of $$$ for a crap cake and cardboard pizza. And I think that it is hurtful of any child's feelings to be told to leave during a celebration for sitting at a TABLE that is provided to people to enjoy a small cupcake with friends. I did not bring the food or water into the facility but the sitting area that is provided. If they dont want you to enjoy...remove the tables.
Written August 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Shanayshanae
Chicago, IL356 contributions
Epic Birthday Epic Experience
Jan 2019 • Family
Took my teen and his friends You can bring your own cake and ice cream. 8pm to 11pm on Fri & Sat $25 unlimited jump per person. You will have to purchase epic jump socks (1.99). Variety of trampoline activities and spacious. A seperate area for younger children.
Written January 18, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

SiNiSt3R1
Glendale Heights5 contributions
Very Deceptive Marketing
Apr 2018 • Family
Posted a Groupon for 15 Jump Party and Valued it at $429 and was selling it for $310 on Groupon. When they offer a $455 package on their website for 20 jumpers extra pizza and pitcher of pop for $455. So basically they sell you a 15 jump party at $310 which is retail and tell you the value is worth $429 to think your getting a deal when you are in fact are not. Pretty slick and false advertising. When I asked them about it they said they were trying a new package, if that IS the case then post the correct value instead of trying to trick people.....
Written April 25, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Joe, we talked and messaged back and forth with you explaining everything. When businesses offer a Groupon, they don't put their entire product line for sale on Groupon. They pick one or two items to sell/promote at a discounted price. We have a 10 jumper package on our website that includes 2 hours of jump time, 2 large pizzas and 2 pitchers for $295. If you add 5 jumpers, 1 pizza and 1 pitcher of soda to this package (which would be equal to what the Groupon Package has) it totals $419. The Groupon that we are offering actually has a value higher than $429 if you compare it to our Basic 2 Hour package because the Groupon Package also includes unlimited jump time which our Basic 2 Hour Package does not. And the Groupon Party Package sale is $310. So you are getting 5 extra jumpers, an extra pizza and pitcher of soda and addtional jump time for only $15 more than our Basic 2 Hour Package. That's a really good deal! You wanted to know if we had a sale on our $455 package with 20 jumpers, and at this time, we do not. You were trying to apply $429 to our $455 package and then pay $26. Our Groupon is not a coupon for $429 to be applied to anything of your choice. We are promoting a 15 Jumper Birthday Party. And compared tor our 10 Jumper Birthday Party Package this is an excellent savings.
Written April 26, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

therealcyclops
Boulder Junction, WI204 contributions
Tired kids...off their electronics..perfect.
Mar 2018 • Family
We went on Sunday night and there was a 2 hr deal where the second hour was half price. 20 bucks a kid.

The place was very clean and the staff was always picking up. The staff was very friendly and did their job well.

The park is nice size and has a decent variety. Two hours was a perfect amount of time.

There was sitting areas so we could watch the kids

We liked it and any time we can get physical activity with no electronics it is a great day.
Written March 12, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

RippTrish
Saint Charles, IL121 contributions
Horrible
Feb 2018 • Family
I went here on a day with our 3,8, and 10 year olds. The place was complete chaos. I don't know if it was the lack of teenagers running the place or what! REALLY EXPENSIVE AS WELL. There was an area that my three-year-old was made to leave because she was not a gymnast and it was a practice area for gymnasts only.. they do have a nice toddler area which has a sign on the front that says no one over 5 feet allowed and I counted at least half a dozen kids that were teenagers inside this thing and no one told them to get out. Every hand sanitizing station in the place was broken or empty( we looked at all of them)parking was a problem as well. We had to park in the street because the lot and lot next door were full. They need more seating areas for adults to sit down if they're going to stay and watch their kids play.
Written March 4, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for making a trip out to Epic Air. I believe you may have visited us during last week's day off of school. Typically, these are the days when Epic Air is the busiest. During peak times our parking lot may fill and create a need for customers to park along the street. We are the only customer facing business on Lancaster Road, so traffic is very light and similar to that of a subdivision. If you are looking for a slower time to enjoy our trampoline park we recommend weeknights or Sunday mornings before noon! Even when we are busy, we feel that our park is well maintained and operated, but recognize we can always improve to make each guest's experience epic. We have several procedures in place, such as a height requirement in our Long Tracks (tumbling court), to keep little ones safe. Feel free to reach out to Megan at megan@epicairpark.com or 847-608-0600 if you'd like to discuss your visit further.
Written March 6, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Jordan H
2 contributions
Epic Air
Dec 2017 • Family
it a great place to go play and have fun it a great place to jump and to run off energy it a great to have fun with friends
Written February 21, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you, Jordan!
Written February 23, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

KatGirrl
Chicago, IL137 contributions
Fun Place for the kids to blow off some steam!
Nov 2017
This is a good, clean place for kids 5-13 to blow off some steam. It is not too expensive so you could do a few times and they sometimes have coupons available. Good for birthday parties too!
Written December 7, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for the review. We're happy to hear that you enjoyed your recent visit. Let us know if there's anything we can do to make your next experience 5 stars!
Written December 11, 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

andrea c
170 contributions
DO NOT GO HERE
Sep 2017 • Family
DON'T GO TO EPIC AIR. I went there today to have my daughter turn in her free 1 hour of jumping and they are not honoring the pass. She got this from the principal. They would do nothing for me not even any money off. They stated they stopped the program on Friday, even though the pass says the end of September. They said that teachers in the district were saving them for their own kids and not passing them out. When I stated that wasn't the case with my child they didn't care and said no you can't use them. DO NOT GO HERE THEY WERE VERY RUDE. They claim they sent a note out to all the U46 schools about it but that is not the case. So sad for a company to be that way and for some teachers in the district to be spoiling it for those that earned the reward.
Written September 17, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Andrea, we sympathize with your disappointment. To clarify the program has not been canceled. Rather more accountable measures have been put in place to make sure the passes are distributed ethically. We have had countless situations where teachers have been keeping passes for their personal use, playing favorites with students when giving rewards, and it appears some passes were blatantly taken. Multiple times we have had families walk in to Epic Air with a stack of 10+ free passes. Epic Air generously donated passes to U-46 with clear direction that the passes were meant to be awarded no more than one per student. When one student walks in with 10 passes that means that there are 9 other students who didn’t have the opportunity to earn one. U-46 has been provided with new distribution instructions that will be led by Epic Air to stop further misuse.
Written September 19, 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Gamingtildawn
Cincinnati, OH1,079 contributions
Best Playground for Kids
Aug 2017 • Family
This facility is very well run. It is clean and the staff is attentive and well trained. We took our 7 year old grandson and he had so much fun. This trampoline park has a great mix of activities - trampoline dodgeball, basketball, foam pit and many other jumping activities. There is ample parking, full snack bar, clean restrooms and lockers.
Our grandson fell awkwardly and hurt his knee; the Epic Air team stopped the action; cleared the area and they attended to him quickly and with genuine care and concern. It was very well handled.
We will be back and we will bring friends and family. Enjoy!
Written August 9, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for the kind words Dawn! We put a lot of effort into running a strong facility and are very grateful for our staff!
Written August 11, 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Showing results 1-10 of 63
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing