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Phone Travel CO

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Luang Prabang Province, Laos
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Lila wrote a review Apr 2020
Maryland2 contributions
2 seniors had a wonderful full day tour, riding bareback on healthy, happy elephants, morning ride in the jungle, delicious lunch, afternoon ride into the Mekong River for a swim. Guides spoke good English, taught us so much, stayed close to us. Then Pak Ou Caves by boat, and whiskey village, all wonderful. We got comfortable with the elephants by feeding them bananas.
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Date of experience: December 2019
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Kenza Z wrote a review Feb 2020
Brussels, Belgium37 contributions2 helpful votes
Bought a busticket to Vang Vieng in Phone Travel Co in Ban Aphay area (there are 2 agencies). Very good service & Thong was super friendly and helpfull person! It’s a place a recommend for tickets, correct information & correct prices.
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Date of experience: February 2020
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FellowTraveler782554 wrote a review Oct 2019
3 contributions
I took a full day tour of elephant riding,feeding, pak ou cave, kuong xi waterfall and whiskey making village. Congrats to mr Por Her who speaks good English, is very patient and professional in giving me and his guests top service for this value for money package. The guide mr wong is knowledgeable and customer-oriented. This travel agent is reliable and highly recommended.
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Date of experience: October 2019
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AlrightyThen17 wrote a review Jul 2019
Calgary, Canada1 contribution
I got a motorcycle from them for 24 hours...when I returned it the next day they didn’t have my passport and told me to come back in 6 hours (weird, and inconvenient because I had to cancel a bus). When I went back they still didn’t have it, so I was told to come back the next day at 8am...30 minutes before my new bus departure. I show up and the guy doesn’t have my passport! So he motorbikes to wherever the passport is (why is it not at the same location as where I dropped it off???). So he comes back in 10 minutes and doesn’t have it..because it was in a drawer at the original location. So I paid for a motorcycle and delivered it on time but had to run on their terrible schedule and lack of organization to get a passport back. If you expect rentals to be returned on time, you should return passports on time. What a joke.
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Date of experience: July 2019
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Shannon wrote a review Jun 2019
20 contributions8 helpful votes
The ride is very bumpy to a remote stretch of river, all ran on time and was seamless to begin with. Then we arrived to the start point which had elephants on 50cm chains in the middle of a clearing, their poor feet were bloody and had thick lash wounds from being kept that way for so long. They were standing in their own faeces and it was so terribly heartbreaking. We had no idea this was part of the tour as we bought the kayak, temple and whiskey village package - but our guide quickly offered us to skip out our afternoon kayak session for elephant riding (he didn’t fancy doing the full day). We said no. The kayaking and river were fantastic and the views phenomenal - however the staff not. We were a group of 6, with mixed guys and girls. The guys were more powerful and sped 200m ahead as did our instructor. He gave 0 cares and didn’t look back to check on us once; and some parts were dangerous and did have strong current. If we had fallen in we were on our own. Cave and village were highly missable. Lunch was good but again you are back with the elephants, we saw a group that had come to do riding and feeding and again we were so disturbed. As they fed one elephant the other would be straining on its chains trying to beg for food because they are starving. I’d recommend kayaking with another company, you can get the views from of them. Don’t promote their horribly unethical elephant keeping and poor care for service.
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Date of experience: May 2019
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