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Marcus Chicago Heights Cinema

22 Reviews
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Marcus Chicago Heights Cinema

22 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
22Reviews0Q&A
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lynncwatkins wrote a review Dec 2019
Glenwood, Illinois11 contributions
Lots of updated comfortable Dream Loungers, screens and sound system. My friends and I usually go early morning/afternoon and its normally clean and neat. Friendly and helpful staff.
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Date of experience: December 2019
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Arlene wrote a review Oct 2019
2 contributions1 helpful vote
Let me start by saying every single staff person I encountered was respectful, which in this day and age is rare. While watching the movie I know I felt something brush against the top of my head. I was in the back row so I know it wasn't a person. I jumped up freaking out. That's when I noticed the big gaping hole in the ceiling above me. Where do they do that at?! There was almost an entire ceiling tile missing, revealing ductwork and whatever else is up there. Just plain tacky. I spent the remainder of the movie twitching and scratching. I'm pretty sure I won't be back there anytime soon.
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Date of experience: October 2019
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Clara R wrote a review Sep 2019
2 contributions
Always clean and very convenient .Love $5 Tuesday Value! When you want the big screen experience. Great local theater Enjoy!!
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Date of experience: August 2019
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Tina B. wrote a review Aug 2019
1 contribution
Most of the staff that work at the Chicago Heights including some managers are clueless and do not welcome feedback from the customers. They are not familiar with the promotions offered at the theater and do not know how to process them, especially the Passport Program. Their attitudes are less than professional and some of them are hostile and unfriendly. The drink counters are usually sticky and the soda fountain squirted liquid all over my hand on the last visit. When the movie was over and I exited the theater, I had chocolate on my pants from sitting in the seat. I have been going to this theater for many years but due to continuous poor service, I am considering other options.
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Date of experience: August 2019
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Vernette M wrote a review Jul 2019
Chicago, United States7 contributions
As a senior adult I love $5.00 Tuesdays. I like going to the movie in the daytime because this theater is in somewhat of a high crime area. I did not like the way they serve food, the employees are not clean enough. They need hair nets, they need to change their plastic gloves after using them on the cash register, before putting their hand on food. The cell phone usage needs to be limited. I will not go here agin soon. I will relocate to another Marcus Cinema
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Date of experience: March 2019
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