Bike and Roll

Bike and Roll

Bike and Roll
4.5
Segway ToursBike ToursGear RentalsSightseeing ToursSelf-Guided Tours & Rentals
9:00 AM - 9:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 9:00 PM
Sunday
9:00 AM - 9:00 PM
About
Bike and Roll Chicago offers fun, easy, and safe bike rentals and tours as well as Segway tours. In addition, Bike and Roll Chicago has a large Bike Station with showers, lockers, mechanic service, and climate-controlled bike parking.
Chicago, Illinois

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Tours and Tickets by Bike and Roll
Travelers talk about

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles1,243 reviews
Excellent
983
Very good
139
Average
38
Poor
29
Terrible
55

Djohns
Sioux Falls, SD25 contributions
5.0 of 5 bubbles
Jul 2021 • Family
We did the Chicago Explorer pass which included a 4 hr bike rental. We picked up our bikes at the entry to Navy Pier, and took off south towards the Aquarium. They were basic bikes- no gears, but rental included helmets and a lock upon request. This is an excellent way to see a lot of Chicago quickly. If time allowed I would have done a full days rental. Watch out for the “tour bike professionals” who will mow you over- these bikers own the paths and need to do a better job of warning “passing on the left” which is common bike courtesy/ everywhere but in Chicago apparently.
Note. We got our bikes at 1 and took the lady of them- the desk only included the cruiser bikes. No phone reservations could be made. The phone listed on their website didn’t get us anywhere.
Written July 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

revsunshine
9 contributions
5.0 of 5 bubbles
Aug 2022
On the back of a bike! Mallory was our guide for what turned out to be a private tour for just our family. It was the best! You see the parks and the beach of Lake Michigan. We fell in love with Chicago on the back of a borrowed bike! (Summertime only I'm assuming)
Written August 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Julie C
Lee's Summit, MO41 contributions
5.0 of 5 bubbles
May 2018 • Couples
We had a great time on our sunset Segway tour of Chicago. Matt was an awesome tour guide & riding the Segway was easy after a brief one-on-one instruction. We highly suggest this tour!!!!
Written May 30, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

mee z
1 contribution
1.0 of 5 bubbles
May 2021
The customer service does not answer you back even if you send an email or you ask for a phone call. We could not do the bike ride because the children were under the weather and their clerk Ricardo recommended that we can cancel the reservation and that it would not be a problem because we were not able to use the reservations. We have called and spoke to a Samantha and said that the owners probably have not gone through the email and that the refund should not be a problem. Now everytime we call, it goes to voicemail. Do not reserve unless you really are going to use this service. Except for Ricardo
Written June 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

dmittleman
Palm Beach Gardens, FL1,407 contributions
2.0 of 5 bubbles
Jul 2021
We rented bicycles ahead of time from the Millennium Park location. The earliest pick up time on line is 9:30AM although the store opens at 8AM. Upon arrival, we were told that, of course, we could have had the bicycles at 8AM. We asked several questions about routing but the clerk was neither knowledgable nor helpful. The bicycles were old and not well cared for. The shifting was difficult at best. The tread on the tires was severely worn. Although convenient, see if you can find another location from which to rent.
Written July 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

jeffHalifax
Halifax, Canada20 contributions
1.0 of 5 bubbles
Jun 2014 • Couples
We wanted to rent bikes at Navy Pier last Sunday so I went to the Bike and Roll web site to check the hours. The web site told me they were open till 10 pm in June so we showed up a little after 6 pm. The attendant was closing up and told me that due to ongoing construction on the Pier they didn't stay open that late anymore. And yet no one bothered to change the web site? (Which a week later is still wrong.) Nice work, guys; we won't be back.
Written June 26, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Michael C
Red Deer, Canada11 contributions
2.0 of 5 bubbles
Jun 2012 • Couples
My wife and I recently visited Chicago from Canada. While in Chicago, we participated in two of your segway tours the Hyde Park Tour and the Fireworks Segway Tour. I am commenting on the Fireworks Tour specifically as we left that tour pretty disappointed. We actually spoke to the tour guide, Anthony regarding our feelings on the tour. It was a good discussion, I think everyone involve was pretty mature during the discussion!

When we signed up for the Fireworks Segway Tour, we anticipated having the opportunity viewing the fireworks that would be on display that night. As advertised on your website, the fireworks display would be viewed from a secret spot featuring one of the best views in Chicago. I think time management (unfortunately not very good in this instance) for the leader of the tour came into play here. We were at a particular point on the tour (not the secret location) when the fireworks commenced. We were stopped very briefly, maybe a minute to watch. Then we resumed our progress towards the secret spot while the fireworks continued to be launched. During our journey to the secret spot (unknown to me that we were not yet at the secret spot), I hustled up the front of the line to chat with Anthony...I asked him "how come we are not going to watch the fireworks?" Anthony replied that he was taking us to the secret location and that the fireworks are about 40 minutes in length, thus there would be plenty of time to watch them. Well about 10 minutes later we reached the secret location. And approximately 2 minutes later, the fireworks ended. The entire fireworks show was actually only 15 minutes, and we were able to see 2 minutes of it. My wife and I were very disappointed to say the least.

We continued on with our segway tour, seeing various sites including the Soldier Field, Field Museum. There were several enjoyable moments, and some great views of the city. We had pretty much put the missing of the fireworks behind us. And then we reached the Buckingham Fountain. It was a plan of ours to Chicago to see the Fountain at night with all the lights. During our week long stay in Chicago, we did not go the the Fountain at night as we knew we would be seeing the Fountain at night on our last night (June 20th) during this tour. Well we get to the Fountain and everything is dark. Other tourists are packing up and leaving the Fountain. I asked another tourist, "when did the light show end?" They replied that it ended about 10 minutes earlier. We missed the show...

Once again, we were disappointed. The Bike and Roll Segway tour did not provide what was expected/described by your website and by the Bike and Roll representative we talked to. As I mentioned there were still some enjoyable moments on this tour. Anthony showed us some great sites. However, 2 key sites were missed. We really think the time was not managed very well, and the tour suffered as a result. We are not upset or mad at Anthony. We are just extremely disappointed we missed out on the fireworks and Buckingham Fountain.

I since emailed Bike and Roll to express my disappointment. However, never received a reply.
Written August 9, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mike G
New York, New York, United States44 contributions
1.0 of 5 bubbles
Aug 2018 • Family
With only two people waiting in line we waited 20 minutes to get two bikes. The staff person was rude and unhelpful. I said to her that I was surprised how long we had to wait and she said “ we are understaffed and if you want to buy us another computer maybe it would be faster”. I then asked for her name and she told me she didn’t have to give it to me. The other employee couldn’t tell me how to get to the bike path in the park. The staff member also gave us no rec on what bikes to get but rather just told us to look at the brochure and then I say a student discount which she didn’t want to offer even though my son had a high school ID. Next time I’m doing the rental bikes on street. The computer isn’t rude at least. Finally I did learn her name because it was on the receipt. Hopefully Mariana will get some customer service training.
Written August 26, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Austin S
Nashville, TN10 contributions
5.0 of 5 bubbles
May 2015 • Couples
Me and my new bride visited Chicago on a quick honeymoon getaway. We are considering moving here, so we wanted to do tours to learn about the city. We took the lakefront tour with Vincent. As first time Segway gliders he gave good instructions on how to be safe, and operate them. My wife is isn't the brightest crayon in the box, and several times Vincent had to help her or literally pull her Segway up hills because she didn't comprehend. Vincent kept his cool, and was nothing but nice while helping her, he also gave great insight into the city, took pictures, and made sure we stayed safe. He also took us by an amazing taco stand. Definitely request him on your tour, you won't be disappointed, at the end of the tour I had so much fun now I want to by a Segway. Definitely worth the money.
Written May 26, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

SchnauzerBridget
Titusville, FL475 contributions
2.0 of 5 bubbles
Aug 2014 • Couples
Beware that although the Bike And Roll website lists the opening time as 6:30 am that must be for the bicycle garage at this same location. We arrived at 8:15 am and Bike And Roll was not open. I called and was told they normally open at 8 am but the staff was running late. They finally opened at 8:45 am. In advance of our trip I coordinated bringing our own pedals so we could wear our bike shoes. I was told the mechanic would easily install them for us. Unfortunately my husband had to perform this task. Not a big issue, but some assistance would have been nice. The rental rates are good, but the employee forgot to give us a lock so we couldn’t stop and leave the bikes on our 25-mile ride. Again, not a big issue, but no points for quality service. The front tube on my husband’s rental was badly damaged but did not affect the ride. The rear derailleur shifting on my rental needed some maintenance attention. A great bike ride, but not a great experience with Bike And Ride.
Written September 9, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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