Spa@theWit

Spa@theWit, Chicago: Hours, Address, Spa@theWit Reviews: 4/5

Friday
10:00 AM - 6:00 PM
Saturday
10:00 AM - 6:00 PM
Sunday
10:00 AM - 6:00 PM
About
Escape to the ultimate retreat, a peaceful, urban oasis located on the 5th floor of theWit hotel. This casual; yet, sophisticated private spa provides a calming energy amidst the bustling nature of downtown Chicago. Enjoy tranquility and relaxation through luxurious treatments that will de-stress and unwind your body and mind. Experience balance, and center yourself, so you can walk away feeling refreshed and alive at one of Chicago’s premier hotel spas.
Suggested duration
1-2 hours
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Tours and Tickets

The area
Address
Neighborhood: Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
How to get there
  • State/Lake • 1 min walk
  • Lake • 2 min walk
Popular mentions

4.0
8 reviews
Excellent
4
Very good
1
Average
2
Poor
1
Terrible
0

JMpls2020
1 contribution
Great massage from Jana!
Feb 2020 • Solo
At the end of a business trip I treated myself to a signature massage at The Wit. It was wonderful. Very relaxing and also eased lots of tension in my body. Jana was a calm and solid presence. The hot stones are a lovely feature of their signature massage. Staff was welcoming and locker room worked well for a shower before heading off to the next part of my trip. I hope to be back!
Written February 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lindsey D
Chicago, IL2 contributions
Extra charge for a shorter massage.
Feb 2020 • Couples
I don’t typically splurge on this kind of experience but my partner and I wanted something special for our anniversary. I had called in advance to ask about add-on treatments to the massage, they described a few and I was psyched.

Then when the day came we arrived 20 minutes early (as per instruction). We were greeted by Yuelma (so polite and nice!!) and went into our separate locker rooms. My partner peaked his head out of the door because his locker wasn’t locking. The code mechanism wasn’t working so all you had to do was press the key to unlock it. We weren’t extremely concerned about theft but it’s not ideal for relaxing when you know your stuff isn’t secure.

His “slippers” (they were rubber sandals, it was weird how the signs kept referring to them as slippers) were the exact same size as mine. I’m a size 7 women’s, he’s a size 13 men’s. His did NOT fit but we shrugged and met our massage therapists. Anastasia and Valerie were AMAZING. These ladies are great at their jobs. They should be the managers off you ask us.

We had opted in for aroma therapy, paraffin wax treatment on hands and feet, and eye treatment. The aroma therapy started at the beginning of the massage and throughout which makes total sense.
The paraffin took place during the massage. The way the menu is structured (and because I paid for 80 minutes) made it seem as though it would take place at the end (and in addition to our massage) instead of taking time from our session.

Ultimately it felt like we were charged more to have less of a massage. Our massage therapists did an amazing job, but if they’re given an 80 minute time period and have to squeeze in time to do the add ons, it isn’t really possible to receive an 80 minute massage.

When we got our I filled out a comment card (the front desk person said we weren’t alone, other people had been confused about this too) and I was very clear that our experience with the staff was fantastic but the structure of the add-ons wasn’t clear or fair in the treatment forms we completed. Mariana at the desk was very helpful at t

These were add-ons in price only. They were subtractions from the time we paid for that was meant to be a massage. I have NO problem with the tip being included. They deserve a tip for doing such a good job considering it seems like they’re not being given the structure within the spa to do a full 80 minute massage.

I called to confirm that this problem has come up before or to see if we missed some fine print. The spa manager said no, and ”it doesn’t take a lot of time out” and that was that. I wasn’t expecting a weeping apology or anything but that was a SUPER dismissive phone call. it was an opportunity for them to ask me what would’ve made it more clear but they asked me no questions and the call was over.

Won’t come back. Won’t recommend to friends. Hugely regret thinking this was the place to try to relax (that touts a luxurious atmosphere scoffing at snobbery)

tl;dr
- kind staff, misleading treatments, extra money for less massage, rubber sandals, broken locker, rude manager.
Written February 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Good Morning Lindsey, Thank you for taking the time to leave your feedback. We greatly appreciate this as we use your information to better the overall guest experience. I deeply apologize that this was your experience with us. Our staff takes great pride in the work they do with each and every guest and we regret to hear that these things interrupted your time of relaxation here. In regards to the locker and the slippers, both are being looked into and we are seeking out larger sized options to accommodate for our guests in the future. The service enhancements are not meant to take away from your service and are integrated at a time in which it best flows with each service protocol. We will be looking into the way the enhancements are timed into each service and will discuss with our staff accordingly. Again, our sincerest apologies that this was your overall experience. We will reach out to further discuss this with you in order to find the best resolution. We look forward to speaking with you and hope that you will come to see us someday in the future. With Much Gratitude!
Written February 4, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Tourist620252
1 contribution
Jana was AMAZING!!!!!
Jan 2020
I had a signature massage with Jana yesterday. She was very thorough and went above and beyond to tackle the target areas I mentioned. I enjoyed my experience except for the sound of the nearby construction. I wish I had been informed at the time of booking or called.
Written January 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Autumne S
Atlanta, GA1 contribution
Facial with Jackie
Sep 2019 • Friends
Jackie was an absolute gem. This was a great facial. I’m glowing and feel really relaxed. I’m definitely going to come back.
Written September 1, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

lslatte
New York City, NY10 contributions
Good massage the atmosphere was strange
Feb 2018 • Couples
Had a good massage but the Whisper Room was set up very strangely with somewhat uncomfortable lounge chairs with curtains dividing them. The ambiance felt really uncomfortable.
Written February 26, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello, Thank you so much for taking the time to leave feedback about your experience. I am pleased to hear that you enjoyed your massage! I do, however, apologize for your discomfort with the layout and atmosphere of the facility. Your feedback will be passed along to be considered for the future. I appreciate your comments and we hope to have you back with us.
Written March 2, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

acab2018
Chicago, IL1 contribution
My facials with Gregory have been excellent!
Jan 2018 • Solo
Gregory’s experience, knowledge, and expertise as it relates to skin is the best I’ve had. He is truly at the top of his game. He understands the skincare needs of his clients and will recommend the appropriate products you will need at home. I am very pleased and will be returning soon. Adrienne B
Written January 18, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Carrie B
Arlington Heights, IL369 contributions
It's OK
Dec 2017 • Solo
I was disappointed in my experience compared to what I paid to be here.

I am a regular at the spa, and I can be a snob about it, but I was willing to try this one because it was close to where I was staying and I just wanted something to take my mind off of life for a bit.

I did have a great massage (signature massage).

My facial was disappointed. The technique was not relaxing and I just felt like that aesthetican's fingers were slopping around on my face. It just reminded me that my regular aesthetician is really the best!!
Written December 25, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello Carrie, Thank you so much for taking the time to share your Spa@theWit experience. We truly appreciate you for providing this information in regards to your facial and we have taken note of it. While I am happy that you did enjoy your massage we look for the whole experience to be enjoyable. I do apologize that this portion of your time with us was not up to your standards. If we have the privilege of welcoming you again, please reach out to me personally. We do hope to make a more favorable impression in the future.
Written December 27, 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Ryan B
Chicago, IL2 contributions
Facials with Gregory at the Wit
Oct 2017 • Solo
Gregory's knowledge, expertise, great energy and professionalism second to none in the city. I have had facials at the Peninsula, Loews, Four Seasons and East Bank Club all in Chicago. He know his products a huge asset to the Wit Spa. The front desk also very professional and great vortex of positive energy. I continue to go back even the other places are closer for me.
Written November 15, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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