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About Steve's Segway Tours
The most educational AND the most fun tour of Chicago! Our extremely knowlegeable and fun guides instruct you on how to properly operate your own personal Segway or Trikke, making sure that you are comfortable and confident in no time! Explore Grant Park, Millennium Park, the lakefront, Buckingham Fountain, and Museum Campus. We'll discuss Chicago history, architecture and interesting facts at various stops. We have Trikke rentals available as well! Please see our website for much, much more information.
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Experience542334 wrote a review Oct 2019
12 contributions1 helpful vote
Had the pleasure of taking a tour with Freddy today...my daughter and I met Steve the owner and were turned over to Freddy...what a character! A native of Chicago and brimming with story's, City facts and history...just a great attitude! Very patient in teaching my daughter to
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Date of experience: October 2019
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Response from Steve_Segway, Owner at Steve's Segway Tours
Responded Oct 30, 2019
freddy can make intelligent decisions like that because he has been leading tours with me for almost 10 years now! my other tour guides have been here for anywhere from 3 to 10 years. no other company can come remotely close to this kind of experience. you get what you pay for. and that includes when you return. over and over and over...again, we can make each experience different, and always as fun as the first - or more so! we look forward to seeing you and your daughter (i love her red hair btw) again when you return.
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Meagan F wrote a review Oct 2019
1 contribution1 helpful vote
Such a fun time! Couldn’t have asked for anything more with our tour guide! Thanks for a great experience!
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Date of experience: October 2019
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Tim L wrote a review Oct 2019
Michigan City, Indiana48 contributions13 helpful votes
We took Steve's Segway Tours on October 5th and had a great time! Our tour guide, Freddy was fantastic! Great personality, funny and just fun guy to be around! We started just south of the Chicago River and went down to the Museum Campus, Solider Field and then ended up going up
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Date of experience: October 2019
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Gramzie wrote a review Sep 2019
1 contribution1 helpful vote
Returning to Chicago with a friend for a couple of days...we both were born and raised here, but moved away. We wanted to see what was new and the old memorable places. Freddie took lots of time to be sure we were safe on the segways, two 70+ women might have made him nervous
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Date of experience: September 2019
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Endoguy99 wrote a review Sep 2019
Peoria, Illinois10 contributions1 helpful vote
My first impression of Steve was he wants to portray being laid back and chill, but there’s a subtle acrimony in his interaction with his staff and guests especially if they show up even one minute late (still 14 minutes early BTW). Tyler was great and easy to get along with.
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Date of experience: September 2019
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Response from Steve_Segway, Owner at Steve's Segway Tours
Responded Oct 31, 2019
it is all fun until someone breaks an arm, and that is why at steve's segway tours we do everything possible to see that this does NOT occur! i have taken a very long time to respond to this post because i understand how upset this person (also a steve b) was/is, but this post is just way out of line when it comes to the truth. it is understandable to be upset when someone hurts him/herself, but steve is looking for every which way to blame us, and sometimes even the most skillful riders (myself and all my tour guides included) just happen to miss something around them and take a spill. fortunately, most of us are far more embarrased than hurt, but once in a while (thankfully a rare while for us as this is the ONLY injury in 2019 and 2018 as well) someone will take a minor tumble (and that is what this was) but land horribly wrong and hurt themself. it sucks for them, it sucks for their family and friends, it sucks for the other people in the group that are not with them, and it sucks for the tour guide and the resat of us at steve's segway tours. that is why, if you read many of the posts here and elsewhere that recommend going elsewhere, they almost all mention how "late" we started as does this one. we did NOT start late. no matter how impatient you are, we WON'T leave the training area until EVERYONE IS COMFORTABLE AND PROFICIENT on their segway! i understand that steve b is very upset about his wife falling and hurting herself, but his comments about discombobulated training and a "small training area" are way off base and just upsettingly wrong! we train at cancer survivor's PLAZA, not some small sidewalk, and it is extremely normal to train a group of 30 there and have them practicing at the same time as there is plenty of room! a group of 11, is on the larger size for a new tour guide, but tyler, as have ALL my tour guides has been with me over 3 years and this was nothing difficult for him. as for so let's discuss what does happen when someone hurts themself. as previously stated, it is rare for us as we, in freddy's words, "train the hell out of you", which actually includes us jumping in your way and working over and over with you to make sure you stop smoothly and don't panic when we do that. i want you all to think about the concept of the GROUP tour - not a private tour which is only your people. in a group tour there are more people than just those with you. what that means is, and this is a hard concept for people, it is NOT all about you! i'm sorry, and we feel horrible when someone gets hurt or even sick, but there are more people whose needs we must think of on the tour then just the one or those with him/her. hence, we have a whole section that i had to write and add to the waiver years ago explaining that it is very unlikely we can accomodate multiple people leaving the tour in the middle and everyone signs and agrees to this. we might also be the only company btw, that during the demo will explain that you CAN hurt yourself and even how you are most likely to do that (exactly what steve b's wife did was what we warn against over and over before and during the tour - watch your wheels as they are wider then what you think is your outer boundary, and we don't want you bumping into things or each other!). then we explain in detain how to avoid all accidents and ride extremely safely! back to someone having an accident, a rare flat tire (no, the bald tires have nothing to do with that as the tread is only of use in the ice and snow, and a bald tire stops on a dime in rain as well as one with brand new tread), or gets sick. most of the time the tour is on museum campus somewhere so tour guides are instructed to take the whole group to kim and carlos hot dog stand so that for most, it is part of a hot dog or ice cream break we probably would have taken anyway. often enough that is not possible as we are further along or something. someone will hopefully be available to come out and get the person who is sick or hurt or the segway that is not working properly, but sometimes this is not that quick as we cover a large distance on the tour. if a rider needs to leave, then their segway has to be dragged along by the tour guide until someone can get there to take it from the tg. this is a group tour and it is not possible to have multiple people leave their segways behind without being escorted back to the office (which btw is probably larger than any other segway tour office AND has incredible artwork hanging on the walls, so again, i'm sorry his wife hurt herself, but what he has written above is just not accurate and very inflammatory!). on a private tour we will do whatever you want. on a group tour there are others to consider, so we let you know AHEAD OF TIME, that the procedure may not end up to your liking in an emergency, but that is how it has to be nonetheless! sorry, but i am very upset because we are the high end company and we spell out everything and don't baby you and expect you to accept responsibility for situations that require it! when someone gets hurt, even though it is usually a pretty freak accident, all new riders on the tour get spooked some. so the tour goes from awesome to unfortunate. it can be saved, but that is very rare from my experience. hence, in this case, one of the groups wanted to go back. and one stayed out and were able to recover and they had an awesome time. we can't win in these situations. we certainly can't win when someone's mom gets hurt and they just simply want to all leave. i arrived by bicycle because i was not near the office and the bike i was on was by far the fastest way to get there! i was expecting to take one segway back. the comments above about my telling a lame joke (first off, none of my jokes are lame!) to diffuse the situation, are again comments from someone remembering things in a skewed way because of what happened to his wife. it doesn't belong here, but this is what happens. no reviews from 99.5% of the awesomely satisfied customers, but something goes wrong and there is an attack post. i HAD just been to northwestern hospital emergency room for my knee which collapsed on the court and i could not take a step (torn meniscus and it still sucks). my experience WAS accurate. the tour would be back in an hour plus and it would take 15-20 mins to follow me back as they were on museum campus (and the ride from the planetarium to soldier field is on the way back). but there was no reasoning with them and i do understand that. it is just regrettable that the kids couldn't stay and finish the tour. as for "showing my true colors" and being rude, i take great exception to this as it was actually THE EXACT OPPOSITE. he was very rude and stormed out the second we got back. i took them straight back while riding a segway and dragging a bicycle. i couldn't make conversation while doing that. just reread that he called me rude dismissive and condescending and i am a bit livid again, as that is exactly what HE was and certainly not me in any way. i didn't even ask him if he took care of tyler (a tip) before he left the tour, as i KNEW from his attitude that he didn't and it was just going to have to be let go. what did we do after this tour? i took tyler for food and grilled him for an hour for EVERY detail to determine of there was anything he could have been more aware of or done differently. freddy was with me and it was his opinion from having just taken a tour around the planetarium that there was plenty of room to maneuver and neither of them would have taken their groups to that beautiful spot if there was any issues. and as for our cancellation policy, we issue rain checks and one can cancel in advance but not last minute. we do not make you go in inclement weather, but if you don't make arrangements with us, it is a taken tour. once again he wrote the above 9 days after his wife hurt herself so he was still fuming. but as for me checking in with them, i certainly would have had HE not been so rude whan he left. i'm sure there are other accusations that are also not accurate at all, but i find it hard to believe anyone read this far! :-) let me know if you did and you can have a discount.
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