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360 Chicago Observation Deck

10,815 Reviews

360 Chicago Observation Deck

10,815 Reviews
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875 N Michigan Avenue 94th Floor, Chicago, IL 60611-1803
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Chicago Lake and River Architecture Tour

185 reviews
To truly appreciate Chicago's famous skyline, admire it from the water on this top-rated Lake Michigan architecture cruise. While most sightseeing boats remain on the Chicago River, this one gives you a panoramic perspective on history-making skyscrapers including Willis Tower, the John Hancock Building, and the Wrigley Building, plus modern lakeshore attractions like Millennium Park and the Riverwalk.
$39.00 per adult
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BamaRowersMom wrote a review Yesterday
Birmingham, Alabama152 contributions94 helpful votes
We visited the 360 Chicago Observation Deck two nights ago, a Sunday evening, about 8pm. We had CityPasses that included this and we had already been to the Willis Tower, the Art Institute of Chicago, the Field Museum, and the Shedd Aquarium during our long weekend. All these attractions were good to excellent in their COVID-19 protocols, EXCEPT for 360 Chicago Observation Deck. The waiting area was an airless, cramped room that had maybe 40 people stuffed in there. Staff was indifferent to non-existent. Some patrons had masks, others didn’t have them on or were not wearing them properly. The staff broke their own posted protocols for allowing members of different groups to ride in the elevator. Just ahead of us was a group of 8 and another had 2. They squeezed the 2 people in with the 8! When I pointed this out, they let me and my husband ride with one “only” one other couple. The elevator was dingy and rattled badly. Got to the top, and there people running around everywhere, same mask situation as downstairs. They serve alcohol up there and they had drink specials to lube up the folks who were scared to go on the Tilt. We didn’t do that feature, as it would have involved another long, non-physically distanced line of people in no masks. We didn’t stay long. I saw only one cleaning lady, and she was slowly collecting and emptying trash from the dirty bar-lounge seating area. The lighting up there is poor and it makes for poor night-time photos of the city because of all the glare and reflections in the windows. To contrast, the Willis Tower was a clean, very professionally run venue, with timed entrances and clear rules of how to act and what was expected. They were constantly cleaning the surfaces and windows, and had directional ropes and much more staff on hand. The other museums we visited were similar. Skip this one until COVID is over, or maybe go earlier in the day. Also, it was very much “down in the heels” as far as finishes, upkeep, and cleanliness, and was way better 30 years ago.
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Aimee C wrote a review Sep 8
7 contributions
It was fun that only lasted 30 seconds! Not worth the money! Overpriced for lack of interaction or any kind of entertainment. However, the pics that they take do turn out good.
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Date of experience: September 2020
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Aimee C wrote a review Sep 8
7 contributions
Overpriced!!! For the poor experience. The photos they took did turn out great. Paid way too much for a 30 second experience and nothing else included. There were no interaction with staff it was poorly operated. Do not recommend at all! Save your money and explore on your own.
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Date of experience: September 2020
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Shawni_and_Buck wrote a review Aug 2020
Dubuque, Iowa6,421 contributions539 helpful votes
+1
My husband and I decided to stop here with two teenage boys to check out all of the "Tilt" hype. We added on the drink option at Bar 94 just to calm our nerves prior to doing the tilt. There is an ice cream stand next to / part of the bar, which the kids enjoyed. We sipped our drinks, enjoyed our ice cream, and walked around the observation deck soaking in the views of the Chicago skyline. This was something new for us to try, and we all had a great time. We would recommend.
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Date of experience: September 2019
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Response from Rob N, Manager at 360 Chicago Observation Deck
Responded 1 week ago
Thanks so much for the good review of 360 CHICAGO Observation Deck. We're glad you had a good time and hope you can come back and visit us again very soon.
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Kirk N wrote a review Aug 2020
Plymouth, United States5 contributions
We had gone up to the viewing deck several years ago, and I assumed from all of the great reviews that it had been vastly improved. I didn't notice any difference, other than the new Tilt area. The exterior of the windows wasn't very clean throughout, somewhat limiting visibility on a clear, beautiful day. Also, the Tilt thing only lasted a very short time -- about the time you acclimated yourself to the point that you could fully enjoy it your time was up. I would really like my $$ back.
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Date of experience: August 2020
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Response from Rob N, Manager at 360 Chicago Observation Deck
Responded 1 week ago
Thanks for the review. We understand TILT is not for everyone, which is why we make it completely optional and encourage everyone to watch it before buying tickets. We don't control the building's window cleaning schedule, but we know they do the very best they can to keep the exteriors clean. Hope you can give us another shot sometime.
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