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Alton Towers Spa

Inside Alton Towers Hotel, Farley, England
+44 844 545 7923
Website
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Review Highlights
Pointless complaining unless you like being fobbed off

My wife and I went to the Spa a month ago ....... It was my 1st visit. However my wife has been... read more

Reviewed 2 days ago
Mickandnicola1
,
Sheffield, United Kingdom
Disappointed

I have visited this spa regularly and it is always the one that I recommend as I've always believed... read more

Reviewed 2 days ago
Kirsty D
,
Stoke-on-Trent, United Kingdom
via mobile
Read all 301 reviews
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Overview
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Step inside the Alton Towers Spa and find yourself in a blissful oasis of luxurious tranquillity nestled inside the Alton Towers Hotel, the perfect place to let your senses wander and your cares drift away. Spoil yourself with our complete range of personalised spa treatments. Within our Aqua Relaxation Rooms every door opens to reveal a myriad of wonderful surprises. Unwind and refresh mind, body and soul as you wander from the serenity of our pool, to the calm of our Crystal Steam Room, Meditation Room, or our brand new traditional outdoor log sauna.
  • Excellent41%
  • Very good29%
  • Average18%
  • Poor8%
  • Terrible4%
Travelers talk about
LOCATION
Inside Alton Towers Hotel, Farley, England
CONTACT
Website
+44 844 545 7923
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Reviews (301)
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1 - 10 of 301 reviews

Reviewed 2 days ago

My wife and I went to the Spa a month ago ....... It was my 1st visit. However my wife has been several times. Although the spa was ok for the price we paid. Although my wife tells me it's not as good now they...More

Thank Mickandnicola1
Reviewed 2 days ago via mobile

I have visited this spa regularly and it is always the one that I recommend as I've always believed it is good value for money. After being closed for months I was so excited to go today, arriving in the changing rooms it was nice...More

Thank Kirsty D
Reviewed 4 days ago

Having visited the spa for many years with mixed experiences we today went as a large group to the spa to celebrate a few birthdays and special occasions. Our booking had been messed up quite a few times with people paying different prices and being...More

Thank Guinevere2013
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 2 days ago

Dear Guinevere2013, Thank you for taking the time to review Alton Towers Resort on Trip Advisor. We were sorry to hear that there were several aspects of your visit that proved to cause issues throughout your day – Rest assured that we are very grateful...More

Reviewed 1 week ago

We spent the day in the park and arrived at the spa at 4pm. We opted for a 3 hours package that was offered on their website. This was our first visit, so I can't comment on any changes. Our welcome was warm and genuine...More

Thank RitaBritanni
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 2 days ago

Dear RitaBritanni, Thank you for taking the time to leave a review on Tripadvisor in relation to your visit to the Alton Towers Resort Spa. Given our reputation as the UK’s favourite Resort we are always proud to provide such memorable experiences to our guests,...More

Reviewed 1 week ago via mobile

We visited the Alton Towers spa in July. Couldn't believe it when we walked in and a whole wall had been bricked up blocking any sunlight. It feels so closed in and dingy, it's unpleasant! It has been ruined, you have to sit upstairs away...More

Thank Luna S
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 1 week ago

Dear Luna S, We aim to provide a fantastic and memorable experience for all guests across the Resort, and to achieve this we maintain high standards throughout. We shall pass your comments onto our team for their review to continue to monitor and take the...More

Reviewed 1 week ago

I've visited the Alton Towers Spa many times over the years and have always had an enjoyable time. With the spa reopening after a year myself and some friends booked a half day including back massages. We all enjoyed the treatments and were excited to...More

Thank Sophie W
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 1 week ago

Dear Sophie W, We aim to provide a fantastic and memorable experience for all guests across the Resort, and to achieve this we maintain high standards throughout. We shall pass your comments onto our team for their review to continue to monitor and take the...More

Reviewed 1 week ago

I have previously visited the spa twice before with friends, the same group of us were looking forward to a relaxing afternoon at the spa. We started with a back massage which we all enjoyed however we were disappointed with the 'upgrade' as it felt...More

Thank Libby0123
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 1 week ago

Dear Libby0123, We aim to provide a fantastic and memorable experience for all guests across the Resort, and to achieve this we maintain high standards throughout. We shall pass your comments onto our team for their review to continue to monitor and take the relevant...More

Reviewed 2 weeks ago

I have visited the spa with a group of friends on a number of occasions but this was my first visit since it re-opened and on this occasion I visited with my husband for a birthday treat. We were warmly greeted by the girls on...More

Thank m0cham00
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 2 weeks ago

Hi m0cham00, Thank you for taking the time to write a review on TripAdvisor about your visit to the Alton Towers Resort. Given our reputation as the UK’s favourite Resort we are always proud to provide such memorable experiences to our guests, and it's very...More

Reviewed 2 weeks ago via mobile

Stayed enchanted village also did splash landings never again dirty smelly so expensive I never go again disgusting placeMore

Thank Angela W
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 2 weeks ago

Hi Angela W, Thank you for taking the time to review Alton Towers Resort on Trip Advisor. We were sorry to hear that there were several aspects of your visit that proved to cause issues throughout your day – Rest assured that we are very...More

Reviewed 2 weeks ago

Overall, I was disappointed with my pedicure. Perhaps I have been spoiled, but I am used to getting my pedicures at a 5 star resort where I used to live and the therapist always gives my feet a thorough scrubbing with a pumice stone or...More

Thank Island-Mavericks
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 2 weeks ago

Hi Island-Mavericks, Thank you for taking the time to write a review on TripAdvisor about your visit to the Alton Towers Resort. Given our reputation as the UK’s favourite Resort we are always proud to provide such memorable experiences to our guests as we always...More

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