Seminole Hard Rock Casino Tampa

Seminole Hard Rock Casino Tampa: Hours, Address, Seminole Hard Rock Casino Tampa Reviews: 3.5/5

Seminole Hard Rock Casino Tampa

Seminole Hard Rock Casino Tampa
3.5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Seminole Hard Rock Hotel & Casino Tampa is the premier entertainment destination of Central Florida and the place where celebrities love to stay and play. This electrifying casino is one of the most successful and largest casinos in the world, and features high stakes table games along with thousands of the hottest slot machines. The casino offers a valet service or free, self-parking. We welcome reviews about the casino experience, but we do have a hotel and amenity specific page so be sure to leave your review on the right page so we can best respond to your comments.
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

3.5
2,658 reviews
Excellent
691
Very good
643
Average
562
Poor
297
Terrible
465

Kathleen Woods
Ocala, FL1 contribution
Jun 2021
Stayed overnight at the Hard Rock Casino Tampa. Check in was great had to wait for the room only 20 minutes but we arrived earlier than check in time so it was nice to be accommodated.

Casino payouts were really bad earlier in the day until around 4:00 and then it started to give you enough to keep you playing. Which only makes you want to stay longer and are will to play a lot more of your own money.

I had a very bad experience with the bar staff. We were over by the West Tower and the bar located in that area only to experience a very rude bartender while trying to grab a beer and get back out on the floor to gamble. I followed one woman bartender around to different areas who kept ignoring me. After some time I went back to my husband where he was standing at the steps only to get behind 4 other people. When she finally waited on me she choose to engage in a conversation with another bartender and made me wait with my beer in her hand. I tipped her when she finally gave me my beer which I should not have done.

I am tired to hearing about short staffing, the bottom line if you are working with the public take some pride in your job and do the very best you can. Maybe I have been watching Bar Rescue too much don't know. I do know this, next time I go I will take my cooler to the room and go up to have my drinks there.

The hotel is nice. Casino needs more penny machines and not starting at $2.00 each spin.
Written June 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kathleen, Thank you for taking the time to review your visit with us. We are highly regarded for providing exceptional service for our guests but it sounds like we did not succeed with you this time. We would appreciate the opportunity to discuss your experience with you in greater detail so that we may address the issue at the bar. Please contact us directly by email to feedback@shrss.com and reference your Tampa review in Tripadvisor. We hope to hear back from you soon.
Written June 20, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Richard A
Lakeland, FL67 contributions
Apr 2021 • Friends
This is not a review for the hotel. I have only been on the casino part.

Pros- All of the staff members I encountered were great! Courteous staff, and plenty of cocktail associates. We were able to eat at the Rise restaurant and they still had great food. Not long of a wait for food. Always enjoy the flavors at the restaurants. I will always recommend the restaurants and bars here!

Cons- (I normally give a higher rating) There were no “clean team” associates in the back area near Cipresso. The machines were unclean through most of that area.
The main issue that I have had the last few times I went was the comp system. I went to talk to the associate about why I didn’t receive a similar amount of free play. I spent a large amount the last several times I was there and received very little free play. The associate told me that if I was playing a machine that has a “moving jackpot” I don’t get free play from it. I had barely played the multi-property jackpot machines.
I have received a decent amount in property credit but almost nothing in free play. The Tampa property also hasn’t started the free play drawings yet. I would like to actually be called to win free play as I’ve never been called to win it since I started playing at the property in 2004.
Written May 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Tom W
North Stratford64 contributions
Jan 2022
All the Hotel and Casino Staff were Wonderful... The Room was Beautiful.

We were able to get a walk in seat at the Council BAR.
Thank Goodness for Cody our Bartender. We had a very nice 9pm meal.
He and the Staff took great care of us. They were the Best.

For the claim of Premier entertainment destination we were disappointed.

I wanted my wife to have a Pleasant full rounded birthday experience.
Dining, Dancing and Gaming. We paid over 350 a night for our Room
They didn't have entertainment on Monday, Tuesday and Wednesday.(It's the Hard Rock DUH?) Why not every night??
I tried for 2 weeks to talk to someone, so we did not know, that the nice Italian Restaurant Cipresso we wanted was closed and so was The Rez.
We couldn't get reservations at the Council Room, booked weeks in advance.
We expected some form of Live entertainment.
AGAIN,(It's the Hard Rock for Goodness sake)
Not one Piano player or Guitarist and nowhere to Dance
anywhere in the Hotel.
No matter what they say about air filters,
The Smoke in the casino was horrible, you had to walk through it to go anywhere.

You Don't Even want to know about the inequity's in the Gaming.
Not a Good Place to play any Games for dozens of reasons.

I find Management at fault for no entertainment and unreasonable Smoke. also for
unreasonable drink prices and set game limits. they got us coming and going in half a dozen ways. We didn't lose big because we recognized what was going on and stopped playing.
Again,For the claim of Premier entertainment destination we were disappointed.
Respectfully submitted
Written January 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Pat P
1 contribution
Nov 2021
This review is for the Events portion of the Casino. Be careful when purchasing tickets to any events here. Your tickets are nonrefundable, nonexchangeable and you cannot sell your tickets if you are unable to attend. I even attempted to donate the tickets so someone could use them and the Event area will not even respond. They have your money and do not care if tickets used or not. Things happen in life and you should have options on ticket purchases. The tickets are also not cheap.
Written November 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Badluck Bart
4 contributions
We are midrange dollar FL gamblers. Being relatively local we did not stay on the property or use the resort facilities.

Parking garages can be confusing. Especially when exiting from the property.
The cigarette smoke is EVERYWHERE. The 1st slot opportunity was at the non-smoking section on the 2nd floor. It reeked of cigarettes through our masks. Downstairs in the main area it was almost choking us.

Although there are abundant slot machines the section is limited. If you enjoy playing Stinkin' Riches this is the place for you! Seemingly every other row had at least 2 and sometimes 6 of them. Newer, more popular slots are few and far between.

Considering they dropped $70 million on the property, (according to television news) it wasn't apparent by the slot selection.

Biloxi has, by far and away our preferred casinos. And the beach there is real.
Written July 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for sharing your thoughts with us. While we do our best to accommodate smokers and non-smokers by providing separate designated areas for both, it appears that we did not succeed in making your visit entirely perfect. Please speak with us directly about the games you prefer to play. Our selections are always changing and we hope to welcome you back again soon!
Written July 17, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Eva Z
19 contributions
Aug 2021
Our stay was a weekend stay, Friday -Sunday. We arrived on property around 3:30 pm but room was not ready til after 6 pm. We were able to leave our luggage with the bell staff while we were waiting.
We made dinner reservations in advance at Council Oaks Restaurant, the food and the service were both exceptional. Our server Jovana and her helper Ting made our experience so much more enjoyable, both were super friendly, professional and attentive.
We also enjoys the Ice Cream with Alcohol place upstairs, definitely something different and amazing.
Love the non smoking sections of the casino.
Drinks at the pool were pricey ($12 per drink) and service was less than average but everything else made up for that and we will be back.
Written August 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Cynthia
2 contributions
Jan 2021 • Couples
The Hard rock In Tampa says they will match your tier status of other participating casinos. However, my fiancé and I read that on their website and decided to make the trip from Orlando to have them match his tier status for the Hardrock Biloxi. Both casinos have four cards. In Biloxi his status is double platinum which is the third card. You must have 15,000 tier points to receive this card. At the Seminole in Tampa, They also have four cards, The third card is the Elite card which you must also have 15,000 tier points to achieve.
With this being said, just by reading what it says on their website that they will match it to what is equivalent to theirs. We decided to make the hour and a half drive down. When we get there long story short, they end up giving us the second card which is just the Platinum. When my fiancé asked why it wasn’t the same, the supervisor said that the point system is different you have to spend more money to get to the Elite card and so forth.
I still don’t understand how they can advertise that they will match your tier status from a participating casino if this is the case. They should clarify on their promotion it doesn’t mean you will be the same status here due to our point system or something to that effect. It’s false advertisement if you ask me and I don’t care if we ever go back there. I’ll continue paying the $54.00 round trip ticket to Biloxi and spend the weekend there as they offer better perks, free drinks and apparently it’s easier to build points there. I don’t recommend going here if you have other options.
Written January 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for taking the time to review your visit with us. We are sorry to learn that we did not meet your expectations and would appreciate learning more about your experience with tier status. Please contact us directly by email to feedback@shrss.com and reference your Tampa review in Tripadvisor.
Written January 21, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Randy H
40 contributions
Oct 2020 • Solo
After the expansion, I had high hopes for this casino. Not anymore. It is ran by the stupidest manager in the business. He forgets rule one- don’t kill the goose that lays the golden eggs. Come on HR are you folks blind or just out right ignorant? How do you expect to feed this big machine ( too much of anything is not good ) when you’re running your business off left and right. The machines are super tight and only winners are those sinking thousands in to hit a jackpot. No one on the floor wins. Might as well take your money and toss in the ocean. N by

Trust me, I know the ropes, slots are slots but your pay back precent is a real joke. I’ll gladly meet anyone from your staff, give you ten grand and you pay me twenty if you don’t hit a hand pay. I’ll easily win.

Rooms great, shower great, comps, free play, food etc. are a joke.

You’ll never make it long run! All it will take is one decent casino to open around here and that will bring the big beasts down.

Come on Hard Rock quit screwing all your customers.
Written October 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Randy H
40 contributions
Jul 2020 • Solo
This casino has the potential to be number one in the world, if they would just fire the current manager and bring in someone who understands you can’t screw all the low rollers.

Hundreds of people their Saturday night and I did not see one jackpot hit on the floor. The only ones were in the high roller room where they are betting so high they are buying a jackpot.

I set on one machine and stuff in hundreds, and have seen many more do the same, yet the machine will not pay off. Come on Hard Rock offer a fair chance and quit screwing all your customers to death. And, charging people $25 per day for valet is no less than robbery. You’re almost forced to valet if staying in the motel as long ways from garage to room.

Food great, rooms great, but slots suck!

You also ask for us to complete feedback for our experience yet
your manager apparently cannot read..... you’ll reply to this saying you pay out millions which is total crap. I will give your Casino ten k to play a machine on the floor and bet you 20k on the side you want win crap. Now as long you think HR before people get sick and tired of coming.....
Written July 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

SteveMatthewP
Davidson, NC393 contributions
Feb 2020 • Couples
They hosted the World Series of Poker circuit event for two weeks. The concession stands are a complete rip off. In Cherokee, North Carolina for example (the circuit stops there three times a year) you can get a hot dog for $2 and bottled water is free. Not here in Tampa. A hot dog is $8 and they charge $4 for water. Because it’s the only option for the players they apparently decided to price gouge them. I’ll continue to play the World Series of Poker circuit but I won’t return to this venue.
Additionally, while the poker room is smoke free the rest of the casino isn’t. Even a 30-60 second walk through the casino on the way to poker room will leave you smelling like an ashtray.
It’s too bad because the hotel rooms are actually rather nice but we won’t return due to the concession stand price gouging.
Written February 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello SteveMatthewP, Please know that we always strive to create authentic experiences that rock and we are sorry to hear that your experience didn't meet your expectations. Although smoking is permitted at our facility we understand that it should never interfere with the comfort of our guests. If you prefer a smoke-free experience, please visit our premium slots and table games venue, our smoke-free Mezzanine Casino on level 2. We thank you for coming and we hope that you will consider joining us again soon.
Written March 8, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Seminole Hard Rock Casino Tampa is open:
  • Sun - Sat 12:00 AM - 11:59 PM
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