Massage Envy

Massage Envy, Sanford: Address, Phone Number, Massage Envy Reviews: 2/5

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2.0
9 reviews
Excellent
1
Very good
2
Average
0
Poor
1
Terrible
5

Shaniqua G
Lake Mary, FL1 contribution
Terrible
Mar 2021 • Solo
Okay so I was in love with this place and when I had my first lymphatic massage with Michelle C. She was kind and patient and gentle and sweet. I scheduled my next lymphatic massage with the girl at the front desk for the next day with Lucas. She assured me that Lucas was familiar with lymphatic massages. Unfortunately for me, when I arrived for my next massage with Lucas. He was not certain that he can even do the massage nor was he sure that he was familiar with the type of massage I was inquiring about. He left the massage room to research if he can even do the massage for about 10 mins and then he came back to say that he couldn’t even do it and that he didn’t feel comfortable nor was he too familiar with the type of massage and this all after I struggled in a Uber to get there after 4 days post surgery and after he asked me to get undressed and lay on the table even though he had the slightest idea of what he was doing. And all that just to tell me he couldn’t do the massage. I immediately complained to the 2 girls at the front desk who seemed completely clueless and oblivious to my concerns. Why schedule me something with a therapist who had the slightest idea of what he was doing and why isn’t that this establishment does not have confident massage therapists. Of course u wouldn’t know this until u actually get here. Now that I’m at the front desk trying to reschedule, of course their trying to get me scheduled with a whole new therapist with a schedule for that doesn’t even fit mine. And with the surgery I had it’s important that I receive these massages every day. The two girls at the front desk didn’t even apologize for the inconvenience. There was no compassion so I lost all faith and trust in this place and when asked if I can cancel my membership. They told me I couldn’t and I was stuck in a 6 month contract. But why should I be paying for something that has not met my needs. This was a outrage and utter disgrace and with me being out of surgery just 4 days it’s extremely hard for me to move or get around. All I can say was this was a big disappointment!
Written March 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Rachael T
Sanford, FL2 contributions
WORST MANAGEMENT DONT GO HERE
Feb 2018 • Solo
I booked an appt for micro derm and requested an experienced esthetician. Had the worst service...she started 15 minutes late was coughing in my face to not knowing how the machine worked trying to do micro derm on my FACE with no solution (DRY DIAMOND TIP) which caused cuts above my eyebrow. I then spoke with the (blonde )manager had no regard for my concerns. Asked if I would like to leave a tip. I then Wrote 2 emails to Chantelle who is the main manager she read the email and didnt respond saw via my email tracker... I had 6 phone call attempts and zero responses. save your money and go to Hand and stone
Written March 6, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

James L
Mount Dora, FL640 contributions
Diana is the Best
Oct 2017 • Solo
If you go to this location Diana is the best therapist here. She is an all star and in to it. You cannot go wrong with her, so tip here well. Thanks
Written October 8, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Selahanna
Orlando, FL5 contributions
Poor Customer Service
Aug 2017 • Solo
Poor Service. Massage Therapist never available. I've been called on three separate occasions, informing me that the therapist wasn't going to be able to see me and that I would have to reschedule. I can understand letting me know a few days in advance, but to receive a call a couple of hours before your appointment is unacceptable. I've tried over and over again for the last year to give them a chance. I was hoping the service would get better, but it's getting worse. For the cost of the massage and tips I pay, I deserve better service. I've decided to NOT renew my membership.
Written August 9, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

tomterrance
Norfolk, VA2 contributions
Poor Customer Care
Jul 2017 • Couples
I was a member for years until I quit. They cancelled my massages 3 months in a row. One time they cancelled it a week in advance and said they wouldn't be able to get anyone. I was never offered any compensation or anything. I was so disappointed, it was like they didn't really care how long you had been with them. Their attitude seemed like they were just fine with losing a customer. There are now several other options around - I wander how long until they get a little more customer friendly and start value the customers that keep them in business because I can assure you they don't care about their customers at all.
Written July 28, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

mountain22
Mount Dora, FL711 contributions
2017-17 First Time
Mar 2017 • Couples
Always wanted to go for a massage, but for one reason or another, never took the time to find a place to try. However, my daughter-in-law, gave us (wife and I) a three visit pass to Massage Envy (she's a member), and it was wonderful, exuberant and stimulating. The folks at this location are friendly and explained all the services they provide. The masseuse (Eliana) was outstanding, she worked on my neck, shoulders and lower back and by the time (one hour) she was down done, I felt more relaxed and stress free that when I first walked in.
I have had two sessions so far and I'm looking forward to my next. We'll probably joy.
Written March 1, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Bob M
Lansing, MI89 contributions
How to start a vacation,,,in one hour lesson!
Nov 2016 • Couples
Right off the plan, into the car rental (convertible) and Massage Envy here we come. For our first hour in Orlando we treated ourselves to a one hour "immersion" into the blissful experience of a GREAT massage. The facility was very clean and well kept, we were warmly greeted (with expressed appreciation for our visit) and offered cold drinks of our choosing. The rooms were private, cozy and very comfortable. The soothing music and the herbals created an immediate sense of peace and relaxation.
My masseuse was very experienced finding hte knots that needed extra work and the areas that needed some effort. I wish I could say I remember this whole hour...buy frankly, I know that I was teleported to another universe. The hours seemed like minutes...and I came out feeling relaxed, soothed and ready for 4 days of vacation.
We shopped a lot and spoke to the Chamber of Commerce. Massage Envy had high reviews and great recommendations. I invite you to do some homework also...and, if you end up at Massage Envy...well, I told you so!
Written November 20, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

jane h
Altamonte Springs, FL21 contributions
Rude to Customers
Oct 2016 • Solo
I went with my daughter, who subscribes (meaning, she gets $60 deducted from her checking account monthly, whether she gets a massage or not) last night. The fire alarm went off and the situation was kind of messy until it was turned off at 6:20. At that point, the management decided to cancel all the 6:00 appointments WHO WERE ALREADY THERE, saying it was better to keep the schedule going with the 7:00 appointments. Who does business this way? Save your money for the quality salons who value their customers.
Written October 4, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

david r
Flushing, NY67 contributions
Horrible
May 2016 • Couples
Save yourself from stress, this place has the worse customer service of any massage place we have visited. The employees in customer service are arrogant, and so it's the manager of customer service. This place makes rules on the flight. Absolutely horrible, it deserves zero stars. Save your money, go to a different massage place, it will not be worse. If you get passed the poor customer service, you will find 1 or 2 who know how to massage, but to us, the service has to be good at every level.
Written May 27, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
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