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Review Highlights
Poor Customer Service

Poor Service. Massage Therapist never available. I've been called on three separate occasions... read more

Reviewed August 9, 2017
Selahanna
,
Orlando, Florida
WORST MANAGEMENT DONT GO HERE

I booked an appt for micro derm and requested an experienced esthetician. Had the worst... read more

Reviewed March 6, 2018
Rachael T
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Traveler Overview
  • Excellent12%
  • Very good25%
  • Average0%
  • Poor12%
  • Terrible51%
Mar 6, 2018
“WORST MANAGEMENT DONT GO HERE”
Oct 8, 2017
“Diana is the Best”
About
Suggested duration: < 1 hour
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Contact
1465 Wp Ball Blvd, Sanford, FL 32771-7206
Website
+1 407-333-9599
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Reviews (8)
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Reviewed March 6, 2018

I booked an appt for micro derm and requested an experienced esthetician. Had the worst service...she started 15 minutes late was coughing in my face to not knowing how the machine worked trying to do micro derm on my FACE with no solution (DRY DIAMOND...More

Date of experience: February 2018
Thank Rachael T
Reviewed October 8, 2017 via mobile

If you go to this location Diana is the best therapist here. She is an all star and in to it. You cannot go wrong with her, so tip here well. Thanks

Date of experience: October 2017
Thank Q2385ALjamesl
Reviewed August 9, 2017

Poor Service. Massage Therapist never available. I've been called on three separate occasions, informing me that the therapist wasn't going to be able to see me and that I would have to reschedule. I can understand letting me know a few days in advance, but...More

Date of experience: August 2017
Thank Selahanna
Reviewed July 28, 2017

I was a member for years until I quit. They cancelled my massages 3 months in a row. One time they cancelled it a week in advance and said they wouldn't be able to get anyone. I was never offered any compensation or anything. I...More

Date of experience: July 2017
Thank tomterrance
Reviewed March 1, 2017 via mobile

Always wanted to go for a massage, but for one reason or another, never took the time to find a place to try. However, my daughter-in-law, gave us (wife and I) a three visit pass to Massage Envy (she's a member), and it was wonderful,...More

Date of experience: March 2017
Thank mountain22
Reviewed November 20, 2016

Right off the plan, into the car rental (convertible) and Massage Envy here we come. For our first hour in Orlando we treated ourselves to a one hour "immersion" into the blissful experience of a GREAT massage. The facility was very clean and well kept,...More

Date of experience: November 2016
Thank Bob M
Reviewed October 4, 2016

I went with my daughter, who subscribes (meaning, she gets $60 deducted from her checking account monthly, whether she gets a massage or not) last night. The fire alarm went off and the situation was kind of messy until it was turned off at 6:20....More

Date of experience: October 2016
Thank jane h
Reviewed May 27, 2016

Save yourself from stress, this place has the worse customer service of any massage place we have visited. The employees in customer service are arrogant, and so it's the manager of customer service. This place makes rules on the flight. Absolutely horrible, it deserves zero...More

Date of experience: May 2016
2  Thank Davidmarub
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