Old Jail Museum
Old Jail Museum
4.5
9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 5:00 PM
Sunday
9:00 AM - 5:00 PM
Admission tickets
from
$18.09
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.5
2,998 reviews
Excellent
1,997
Very good
689
Average
222
Poor
60
Terrible
30
KaiandMadison
Orlando, FL40 contributions
Jun 2020 • Family
The tour guide was nice and friendly. Know what he was suppose to say. However, we paid over 50 dollars for 4 people. Asked if they did a military discount but only for did for active duty military. I am a retiree and I was cool with that. I don’t expect it but very grateful to place that give discount to retirees.
You are taken on a quick 30 minute tour of the first and second floor. The first floor is educational but you are not given much time to look around before you are escorted to the other areas and then upstairs. The second floor is where you have more information but that is where the tour guide just tells you to look around on your own and leaves you. Our tour had approximately 10 people in it. The Old Jail made over $120 on our group and most of us felt rushed through the whole place. The groups seemed to be pushed trough every 10-15 minutes.
I would not recommend this place for anyone who feels that value for money is important.
You are taken on a quick 30 minute tour of the first and second floor. The first floor is educational but you are not given much time to look around before you are escorted to the other areas and then upstairs. The second floor is where you have more information but that is where the tour guide just tells you to look around on your own and leaves you. Our tour had approximately 10 people in it. The Old Jail made over $120 on our group and most of us felt rushed through the whole place. The groups seemed to be pushed trough every 10-15 minutes.
I would not recommend this place for anyone who feels that value for money is important.
Written June 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were sorry you didn't feel there was much value for the money you spent. We offer a satisfaction guarantee located on the trolleytours website.
Written June 11, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Orange Crush
15 contributions
Feb 2021 • Couples
The tour was good and entertaining. We would recommend. Caution to those that are worried about COVID, the group size is large for touring the inside of the jail. Masks are not required on the tour. Even without COVID, we would have liked a smaller group on the tour to be able to see the interior better. We did also have one large family that were inconsiderate on the tour and kept talking to each other and answering the phone multiple times which was distracting and hard to hear the tour guide. Wish the guide would have said something to them or asked them to step outside.
Written February 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Feedback from our guests is one of the best ways we learn how to improve the visitor experience. Thank you for taking the time to share yours.
Written February 15, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A Joe I
Las Vegas, NV390 contributions
Oct 2020
Right outside of the old town of St. Augustine there is the Fountain of youth and the old jail house (largest jail in America in the early 1900s. The tour is about 45 minutes and it’s cool but $38 for two people, is not cool. There were no group photos around the hangman or in the jail. The top delis were closed off and there was minimal reading materials to read the history. Nice tour but way over priced.
Written October 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for the review. We find our guests feedback valuable in improving our services. We hope you will visit with us again.
Written October 27, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jeff S
Columbia, SC104 contributions
Feb 2020 • Couples
Very nice 30 minute tour by a very qualified guide/actor followed by walk around time for you to self explore. Price is very reasonable. A good way to explore St. Augustine history.
Written February 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for the review. It is always great for our team to hear from our guests.
Written February 26, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BrewCrew32034
Florida230 contributions
Mar 2020 • Family
Jack was our tour guide today. He was 100% THE best tour guide we’ve had on this yearly field trip! He has a great personality and was very engaging with the kids. He did such an amazing job with our 4th graders. Could not have been more pleased with our tour of the Old Jail!
Written March 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
judyp20419
Port Charlotte, FL29 contributions
Aug 2021
Enjoyed this tour more than I expected to. Our tour guide Josephine made it fun, made it out like we'd all gotten arrested and were personally going to jail. As she told about the jail it mus have been terrible to be there as there was no glass in the windows so it must have been so hot hot in the summer and cold in the winter. There were 4 cots to a tiny cell and inmates who were to be hung had to stay in the cell facing the gallows and even build thier own. Price was reasonable and very informative.
Written September 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A Moore
14 contributions
Feb 2022
Birdy did an awesome job of giving my teens the flavor of jail life in turn of the century Florida. Far from dull, this tour wraps facts in actor portrayals that bring this history home for another generation. Much better than listening to Mom lecture!!
Written February 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Angela W
Tipp City, OH35 contributions
Aug 2021 • Family
My family really enjoyed the trolley . The hop on and off feature (starting right back where you left off) as long as you return to the same stop that you hopped Off of. Old jail was by far the most interactive . Patrick did an amazing job !!! We captured some extra fun pictures with him afterward —>ask for Patrick !!! 😎 the lady that was excepting parking $ and info she was very informative and loved her job 😍 she made it very interesting as well. Thank you for such a fun day .
Offering water on the trolley when it’s 96 degrees is a must , please Consider for those who do not want to Hop Off. Thanks it we enjoyed it !
Offering water on the trolley when it’s 96 degrees is a must , please Consider for those who do not want to Hop Off. Thanks it we enjoyed it !
Written August 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jo W
Vero Beach, FL7 contributions
Feb 2020 • Couples
Enjoyed my first daytime trip to the Old Jail. We had the pleasure of having innate Jack as our tour guide who was filled with great anecdotes, humor, and knowledge. It clearly showed the guy liked what he does and had a flair for the theatric. Highly recommend the tour and if you’re lucky, Jack will be your guide.
Written February 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our team of guides and sales reps love hearing from our guests. We appreciate you taking the time to post a review. Thank you!
Written February 26, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
bodhi_sam
Orlando, FL318 contributions
Jan 2023
The Old Jail Museum is in a complex north of the colonial town that has a number of activites, tours and shops. The workers in the complex all dress up like they're from the 1800s and walk around acting their parts. For example, there was a convict in stripes looking gruff and angry walking around and grumbling about the unfair treatment, hangmans noose, etc. He totally stayed in character when I said "How can they just let the criminals walk the streets here." Then he followed us around a bit. It was really funny.
We had only a few hours, so we did the Oldest Store Museum tour and it was so much fun. The gentleman guide was a salesman and he played up the part in really cute ways. Very interactive and fun tour - and so cool to see all the old contraptions!!
We were sad to not have time to do everything and will 100% be back.
We had only a few hours, so we did the Oldest Store Museum tour and it was so much fun. The gentleman guide was a salesman and he played up the part in really cute ways. Very interactive and fun tour - and so cool to see all the old contraptions!!
We were sad to not have time to do everything and will 100% be back.
Written February 19, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jess Halford
St. Augustine, Florida
Hello Margarita,
We will be open on January 1. We look forward to hosting you.
Written December 1, 2020
Is this tour wheelchair accessible
Written September 10, 2018
Let me clarify. There are 2 parts- the outside part of the tour which of course is accessible, but then you go inside and as far as I could tell it wasn't.
Written September 10, 2018
how much is the parking cost?
Written December 1, 2017
Do you have to buy a tour prior to going or can you set it up when you get there?
Written July 8, 2017
Jess Halford
St. Augustine, Florida
Tickets may be purchased at the Old Jail or online from our website.
Written July 10, 2017
Yes but Only the lower level. There's a top floor that is the last part of the jail experience that could not get to if you can walk up steps.
Written February 12, 2017
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