Massage Green Spa

Massage Green Spa, Pinecrest: Tickets, Tours, Address, Phone Number, Massage Green Spa Review: 1/5

Massage Green Spa
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What people are saying
mwooduk
By mwooduk
Terrible Experience
Jul 2017
Very disappointing. It took six months, four phone calls and two visits just to get the massage booked correctly; their computer system is a disaster and appointments and gift card numbers seem to routinely get lost. Hubby and I showed up for the couples massage on Saturday, which was a Christmas gift from a dear friend; the room and place were pretty so our hopes were high; The manager had given us a FREE upgrade to include a sugar scrub and aromatherapy because of all the hassles we had encountered with trying to book the appointment. Sadly, we both had terrible massages, therapists were poor and we were both very disappointed. After we were finished, and went to the front desk, the manager told us that the gift card that was on file for us had been used by someone else and that we owed them money! Incredibly, she said she was willing to comp us the sugar scrub and the aromatherapy (which were gifts from them!!!) but that we needed to pay $20 for our massage! First of all a couples massage costs a lot more than that, but we were incredulous that they offered to comp us for something that was a freebie anyway! After 15 minutes of fighting, we gave them the $20 we were planning to give the therapists (even though they were not good, we are actually nice people and know people need their tips!) and told her to use that to pay the bill! We left, told them we would never come back, and the friend who bought us the gift card had to go in and spend an hour with them to sort out the mess. They eventually found the gift card, of course it had not been used after all, but their system is a disaster and things keep getting messed up. My friend asked the manager what she was going to do to make it up to us? Her answer, we'll give them an upgrade to a hot stone massage the next time they come in (like we would ever return here!). Therefore due to our personal experience, I do not recommend going here, I am told the Kendall location is much better so I need to be fair. It's not the entire chain that is awful, it's just this one location that cannot seem to get its act together.

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mwooduk
Miami, FL7,563 contributions
Terrible Experience
Jul 2017 • Couples
Very disappointing. It took six months, four phone calls and two visits just to get the massage booked correctly; their computer system is a disaster and appointments and gift card numbers seem to routinely get lost. Hubby and I showed up for the couples massage on Saturday, which was a Christmas gift from a dear friend; the room and place were pretty so our hopes were high; The manager had given us a FREE upgrade to include a sugar scrub and aromatherapy because of all the hassles we had encountered with trying to book the appointment. Sadly, we both had terrible massages, therapists were poor and we were both very disappointed. After we were finished, and went to the front desk, the manager told us that the gift card that was on file for us had been used by someone else and that we owed them money! Incredibly, she said she was willing to comp us the sugar scrub and the aromatherapy (which were gifts from them!!!) but that we needed to pay $20 for our massage! First of all a couples massage costs a lot more than that, but we were incredulous that they offered to comp us for something that was a freebie anyway! After 15 minutes of fighting, we gave them the $20 we were planning to give the therapists (even though they were not good, we are actually nice people and know people need their tips!) and told her to use that to pay the bill! We left, told them we would never come back, and the friend who bought us the gift card had to go in and spend an hour with them to sort out the mess. They eventually found the gift card, of course it had not been used after all, but their system is a disaster and things keep getting messed up. My friend asked the manager what she was going to do to make it up to us? Her answer, we'll give them an upgrade to a hot stone massage the next time they come in (like we would ever return here!). Therefore due to our personal experience, I do not recommend going here, I am told the Kendall location is much better so I need to be fair. It's not the entire chain that is awful, it's just this one location that cannot seem to get its act together.
Written July 24, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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