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Hook'em Up Charters

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Panama City Beach, FL, USA
About Hook'em Up Charters
We offer quality fishing trips at reasonable prices and we cater to everyone from the beginning angler to the seasoned fisherman. Whether you're looking for family fun or a day with friends, we will do our best to make sure you have a great trip! The Hooked Up is a 42 ft, air conditioned, fast, diesel powered sportfishing boat and is USCG certified for up to 15 passengers. Bait, tackle, license, fishing rods and ice included on all trips! We specialize in bottom fishing, trolling, and shark fishing!
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Papa Timex #6 wrote a review Jun 2020
Key West, Florida9 contributions2 helpful votes
So in multiple phone calls to set the trip up it was never mentioned that we would also be expected to pay cash for bait. Ok so bottom fishing requires bait, most charters to include bait in their chartering fees, of course it had to be cash also. Then we learned on the way in that the deck hand did not clean the fish. The fees for cleaning fish and bait or almost always included in the price of the charter, even Captain BJ agreed but said it was the Marina's rules. I said maybe you should list that on the website or go over it when people set trips, we do a few charters a year and were quite disappointed we did not go with someone else. Also many other charters are set up to take photos and include them, we have done several charters that have given us photos and videos on a cd. We have also never been on such a clock, lines up time to go, six lines in the water without hitting any limit. A simple next fish in the boat and we can make up the time, then the challenge of trying to deal with the fish cleaning. The fish were almost cleaned but we had to take skin off and remove bones, just suggest making sure you know what you are getting. Since the oddities specific to their charter rules were not discussed, if fish cleaning and bait or normally included and you do not you owe it to customers to explain. NO SURPRISES is a good policy.
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Date of experience: June 2020
2 Helpful votes
Response from Hookemupcharters, Owner at Hook'em Up Charters
Responded Jul 25, 2020
We apologize that your trip did not meet your expectations and that there was some confusion regarding fish cleaning policy. Captain and crew are not allowed to clean customers fish. The catch can be taken to the market to be cleaned for 60 cents a lb or taken home by the customer whole. When hearing your concern about the cleaning fee the captain paid the cleaning expense which was a total of $40. Regarding live bait, we check our bait trap daily and always have plenty of cut/dead bait for all of our trips. In most cases customers are asked if they would like to purchase or catch additional bait on the way out depending on what the trap catches that morning. The crew was never made aware that you were unhappy about purchasing additional live bait. The perks of buying live bait verses catching live bait, is that it does not eat up valuable fishing time on the water. We do apologize that this was not explained thoroughly on your way out that morning. Our goal is always to keep the customer happy and catch plenty of fish for you to take home to your family and friends. If reimbursing you for the live bait would make you feel better about the trip please give us a call. We would be more than happy to reimburse you for the extra expense. We assume it was around $60. If there are any more questions regarding live bait and fishing cleaning options our website covers this in great detail under our FAQ page. Thankfully your group had a good catch on your half day trip. Some of our half day trips are not limiting our on snapper like you guys did. The limit is 2 Red Snapper per person in Florida. We do inform all who book with us that the longer trips are typically more successful in catching bag limits. We strive to have return customers, and many have been returning since 2004. Our reviews are important to us. If you would like to talk in person about your trip pleases give us a call so that we might be able to make it right. (850) 774-8333. Thanks, Hook'em Up Charters
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Mike E wrote a review Jul 2019
Gluckstadt, Mississippi54 contributions27 helpful votes
We booked a charter for today but the tropical depression Barry put 9’ seas in our way. The Captain was so good at keeping us posted on the forecast that I appreciated his professionalism and great personality. Based on his honesty I will definitely use him next time.
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Date of experience: July 2019
Brandon B wrote a review Jun 2019
McCalla, Alabama680 contributions90 helpful votes
We were finally able to book a trip due to a cancellation the other people just don't know what they missed. This was a amazing trip with beautiful weather and a great Captain and crew. These guys really know what they're doing we caught a ton of fish some of the biggest snapper I've ever seen. Definitely going to book another trip.
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Date of experience: June 2019
Nathan C wrote a review Dec 2018
6 contributions
Captain BJ and his crew were top notch locals with amazing fishing skill and went above and beyond to get me and my group on the the most and biggest fish out there from Goliath grouper to shark can’t recommend them enough he will definatley be the charter we will use again
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Date of experience: December 2018
GST521110 wrote a review May 2018
Mobile, AL44 contributions10 helpful votes
Trip scheduled by Son who was getting married the next day. Myself, son, and 5 of his crazy buddies made the trip. Hope I get these names right??? Captain Jeremy and Mate Justin provided a very memorable 6 hour trip for the seven of us. Captain Jeremy advised us on bait selection and put us on the exact location to catch our preferred prey. Ended up with a limit of amberjack, quite a mess of triggerfish, a load of both vermillion and white snapper. None of this could have been done with the excellent work of Mate Justin, who instructed us on procedure, baited hooks, unhooked fish, and made it easy on us. Thank you Captain Jeremy and Mate Justin for a fantastic trip.
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Date of experience: May 2018
1 Helpful vote