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Worst deep sea fishing company I’ve dealt with. Very rude desk ladies, sold our tickets to someone else then told us we could ride on the boat but not fish. I asked for a refund that was also a no. Will be sure to tell everyone I know to go anywhere else but this place.
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Date of experience: May 2022
Helpful
No fish! Wasted time. Get a private charter. They're "B-line" (vermillion snapper) obsessed and we didn't even catch those. B line are tiny fish and not fun to catch.
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Date of experience: May 2022
Helpful
Buyers please beware! I booked multiple fishing trips and both got canceled late evening the night before. I was told multiple things as to why. The weather was initially blamed. Then when I debunked that they told the truth and stated that not enough seats were sold. I asked after the first trip got canceled if we’d definitely go tomorrow and they said things look good and we’d go. We didn’t. Nothing about the weather changed from last week to this week. Nothing about the weather change from yesterday to today. If enough seats weren’t sold they also should’ve noticed that last week and canceled then. Instead both of my trips were canceled last minute which means I spent money on a hotel and to travel here just to fish over multiple days and couldn’t go. I booked the 6 hour and 10 hour trip. The 5 hour trip is still going on the exact same day that the 10 hour trip was scheduled. Instead of refunding my money and putting me on the 5 hour trip for free I was told I’d need to pay for that trip. Meanwhile I was also told if the weather got rough the 5 hour trip would come back so why even charge me for it considering the circumstances. This company does not have a shred of customer service and will lie several times over to you. Save your money and please book with someone else that’s more honest and reliable. They need to change their practices and give people advance notice so that people can cancel their trip (hotel, rental car, flight).…
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Date of experience: April 2022
1 Helpful vote
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We took the Shell Island Dolphin and Eco Tour. The boat had bathrooms and a snack bar on board that actually had reasonable prices. We started off the excursion by being give Cheetos to feed the sea gulls. So fun! If you held up the longer ones they would swoop down and take them right out of your hand. The shorter ones you could toss up and they would catch. Then we went to Shell Island and had about an hour to explore and use the beach. On the way back they dragged a net to see if they could catch anything to look at- we didn't that day, but they said they usually do. Then we went dolphin watching and found a couple of single dolphins and a pod. On the way back they allowed kids (or big kids) to have a turn being the "Captain" of the boat, and drive it! It lasted about 3 1/2 hours and we felt it was well worth the money. I would also like to mention that the staff were all very friendly and helpful. The only thing that I wished would have been that we had a bit more time at the beach- maybe 2 hours. We pretty much had to decide whether we wanted to spend time in the water, or wandering the beach- we didn't really have time for both.…
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Date of experience: March 2022
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