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Review Highlights
2 Hour Terrible Experience

Spent about 2 hours at MCO when it should have been 30 min. To make a long story short, the first... read more

Reviewed 2 weeks ago
950sp
,
Minneapolis, Minnesota
via mobile
Too long.

It took us 2 hours to get to our hotel....14 miles. Will not use it to return to airport as we... read more

Reviewed 3 weeks ago
zalesin
,
Birmingham, Michigan
via mobile
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Traveler Overview
  • Excellent20%
  • Very good10%
  • Average5%
  • Poor13%
  • Terrible52%
2 weeks ago
“2 Hour Terrible Experience”
3 weeks ago
“Too long.”
About
Suggested duration: < 1 hour
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Orlando, FL
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1 - 10 of 140 reviews
Reviewed 2 weeks ago via mobile

I have never been more appalled with a company as I am with Super Shuttle right now. I made a reservation a week ago to be picked up at a resort at 7am on New Year’s Day (today) and brought to the airport. I chose...More

Date of experience: January 2019
Thank jayeo7
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 2 weeks ago

We're sorry to learn that your experience was not up to standard. At SuperShuttle its never our intention to leave our customers without reliable transportation, and for this we truly apologize for the inconvenience this caused you. Please send us an email including your reservation...More

Reviewed 2 weeks ago via mobile

Spent about 2 hours at MCO when it should have been 30 min. To make a long story short, the first shuttle left without us, USS called a sedan sized cab for 4 people and 5 suitcases (which obviously didn't work), waited even longer for...More

Date of experience: December 2018
Thank 950sp
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 2 weeks ago

We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our service. If you give us a chance, we are intent on making this right. Please send us an email including your reservation number and details...More

Reviewed 3 weeks ago via mobile

It took us 2 hours to get to our hotel....14 miles. Will not use it to return to airport as we might miss our flight.More

Date of experience: December 2018
Thank zalesin
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 3 weeks ago

We're sorry to hear that you experienced an extended travel time on your trip. Travel time does vary depending on amount of passengers on your shared ride, traffic and weather conditions on the day of travel. I apologize for the inconvenience this may have caused...More

Reviewed 4 weeks ago via mobile

Waited for over an hour as we saw numerous shuttles services coming and going. Called and got the run-around every 20 minutes. First couple of times it was 5-15 minutes. Avoid this company!! Each time acted surprised, oh we had a vehicle go down. They...More

Date of experience: December 2018
Thank montes249
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 4 weeks ago

Hi there, we're disappointed that you experienced these troubles, and we thank you for bringing this to our attention. Please send your reservation number and details to socialmedia@supershuttle.net so Customer Care can formally address this issue. ^ZN

Reviewed 4 weeks ago

I booked supershuttle for my daughter and her friend for their trip to Walt Disney World. My wife and I had used the service in Tampa last year and were impressed. I booked it a few days before arrival, and had my daughter download the...More

Date of experience: December 2018
Thank Keith B
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 4 weeks ago

It gives us so much joy to learn that you appreciated the service we provide, Keith! We strive for nothing short of excellence, and we're so grateful for your review and recommendation. We thank you for choosing SuperShuttle, and hope to see you again real...More

Reviewed November 11, 2018

This shuttle service has a good price rate but would not recommend this coming from an international flight into Orlando's airport. According to the website, there should have been a service desk at baggage claim, but the only shuttle service that was there was Mears...More

Date of experience: October 2018
Thank Vtravel71
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded November 13, 2018

Hello, thank you for your review. We're very sorry to learn that you experienced troubles with pickup, as we wish for traveling to be much easier for our passengers. It's not our intention for our guests to be misguided in any way, and we'd like...More

Reviewed November 11, 2018

We booked the shuttle for our family. The pick up was on time and it was easy to confirm our arrival with the app. The drivers were great. We had no issues. I would definitely use super shuttle again

Date of experience: October 2018
Thank LCC337
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded November 13, 2018

We're happy to know that you enjoyed your experience with us! We set out to provide the service we want our guests to appreciate, and we're grateful for your review! Thank you for choosing SuperShuttle; see you next time! :) ^ZN

Reviewed October 19, 2018 via mobile

Booked a ride with Super Shuttle without any hassle, fast pickup without a reservation. $25 for a 30 mile ride. Tim in car 3702 was a great driver and got me to my destination safely and in great time. Thanks for the great service.

Date of experience: October 2018
Thank vinnyvin2018
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded October 20, 2018

Thank you for your review! It's wonderful to know that you enjoyed your trip; kudos to Tim! Thank you for choosing SuperShuttle. We hope to see you again soon! ^ZN

Reviewed October 5, 2018

Have just returned today from Orlando. Before we left I realised I had not booked transfers from the Airport and so consulted Trip Advisor. I came upon Super Shuttle and gave it a go. I booked a shared transfer for 2 as a round trip....More

Date of experience: October 2018
2  Thank Bernadette C
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded October 6, 2018

Hey Bernadette, thank you so much for your review! We want to ensure our guests are always taken care of, and we're happy to learn of your experience. We truly appreciate your feedback, and we hope to see you again soon! :) ^ZN

Reviewed September 29, 2018 via mobile

My return to MCO never showed, calling SS was an ordeal I would wish on no one . I waited in front of my hotel at 4:05 for my 4:20 pm pickup and called @ 4:45 only to be on hold for more than 30...More

Date of experience: September 2018
Thank jthubb0
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded September 29, 2018

Hello, this is not the kind of experience we wish for any of our valued passengers to endure. We're truly sorry to learn of this experience, and our team would like to look into this and follow up with you. Please send your reservation number...More

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