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Super Shuttle

Orlando, FL
+1 800-258-3826
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Booked a shuttle and they left me waiting for more then an hour, kept telling me the driver was on... read more

Reviewed today
Scotty R
,
Cos Cob, Connecticut
via mobile
$60 down on a no show!

The pick up was agreed for a pick up at Orlando airport. Our flight was delayed because of a storm... read more

Reviewed May 13, 2018
MarB524
,
Murcia, Spain
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Overview
  • Excellent18%
  • Very good12%
  • Average5%
  • Poor11%
  • Terrible54%
May 4, 2018
“Waited... and waited... and waited... and took an Uber”
Apr 28, 2018
“It was okay”
Suggested Duration: < 1 hour
LOCATION
Orlando, FL
CONTACT
Website
+1 800-258-3826
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1 - 10 of 113 reviews

Reviewed today via mobile

Booked a shuttle and they left me waiting for more then an hour, kept telling me the driver was on the way when there was not a driver and then when the driver was at he airport they canceled my car so they could send...More

Thank Scotty R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2018

The pick up was agreed for a pick up at Orlando airport. Our flight was delayed because of a storm in Orlando and the airport was closed for a while. We were told we would be met at the bottom of the escalator at baggage...More

1  Thank MarB524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded May 14, 2018

We apologize for the difficulty you experienced during your arrival reservation. For a follow up on your case, please send the case# with a message to socialmedia@supershuttle.net so our team can reach out. Thank you. ^RH

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2018 via mobile

The service is very disappointing. My pickup was 25 min late and I was told the wrong pickup location. The other people on the shuttle were told 2 different pickup areas than I was. It took 90 min once I was picked up to get...More

Thank Gloria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded May 10, 2018

Hey Gloria, thank you for sharing this experience. It's disappointing to know that you had a displeasing experience with us, and we apologize for that. Please send your reservation number and feedback to socialmedia@supershuttle.net and our team will follow up with you. ^ZN

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Reviewed May 8, 2018

So my trip from the hotel to the airport was pretty much incident free other than the fact that they told me to wait at a particular spot only for the driver to be elsewhere and so had to contact him to tell him where...More

Thank KKHAIRA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded May 9, 2018

Hello, thank you for your review; we truly apologize for the experience you endured. A no-show or late pickup is unacceptable from our team, and this issue will be addressed. We've received your ticket 316962, and someone from our Customer Care Team will contact you...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2018

Very surprised to see unfavorable reviews of Universal's Super Shuttle. We booked last minute. Shuttles going to and from Royal Pacific hotel were on time and drivers were excellent. We would definitely use them again.

Thank elektrawmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded May 8, 2018

Thank you for your review! We're glad to know that you enjoyed your time with us, and we look forward to seeing you again! :) ^ZN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2018 via mobile

If it weren't for the fact that Super Shuttle failed to provide service for me coming & going, I wouldn't be writing this review. I flew into Orlando on Friday and waited over an hour for a pickup. When my shuttle arrived, I was told...More

Thank Ms H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded May 8, 2018

Hello, we're disappointed to learn of your experience and we sincerely apologize for it. Our Customer Care Team would like to look into this; please send your reservation number and feedback to socialmedia@supershuttle.net so we can formally follow up with you. ^ZN

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Reviewed May 4, 2018

Had an advance reservation. I collected my luggage and then checked-in using the web link they sent me. Went to the designated spot and waited and waited and waited to be "assigned a car." One Shuttle came by and collected a family and told the...More

Thank DC_Gale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded May 5, 2018

Hello, we're sorry to learn that the wait for your ride got to be frustrating. It's never our intention for our guests to wait long for a ride. Please send your reservation number and feedback to socialmedia@supershuttle.net so our team can look into this matter...More

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Reviewed April 28, 2018 via mobile

We booked this shuttle last minute which I would assumed our long way. The good thing we could track our driver. The dispatch was always friendly and cooperative with our questions and the driver was friendly too

Thank Lulu L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded April 28, 2018

Hey Lulu, thank you for providing this feedback! We're happy to know that you had a good trip with our staff! Thank you for riding with us; we hope to provide even better service for you in the future! ^ZN

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Reviewed April 26, 2018

Maybe it was because our flight into Orlando was delayed, but we dutifully changed our arrival time on the Super Shuttle site to 11:27 pm. After collecting our luggage and making our way to the designated bay, a Super Shuttle van arrived about 10 minutes...More

Thank StigJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded April 26, 2018

Hello, we're sorry to learn of your frustrations with your recent experience. We try our best to accommodate every passenger, and we apologize for the lack of service. To further a complaint with our services, please follow up with our team; we're here to assist....More

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Reviewed April 26, 2018

I booked this service online, prior to my trip for a ride to and from the airport in Orlando to a Disney resort. It saved time and confusion at the airport and the shuttle was on time and had its riders each listed with a...More

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Thank Kelly1005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded April 28, 2018

We're happy to know that you enjoyed your time with us, Kelly! We strive to give efficient and friendly service, and we appreciate you for riding with us! We hope to see you again soon! ^ZN

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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