ULtimate Town Car

ULtimate Town Car, Orlando: Hours, Address, ULtimate Town Car Reviews: 4.5/5

ULtimate Town Car
4.5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Ultimate Town Car is an established leader in servicing the Central Florida, including Orlando attractions and Port Canaveral with affordable, reliable and comfortable luxury car and limousine transportation, specializing in Orlando airport and Walt Disney World Resort shuttle services. Whether you’re a business traveler, or with a family or large group, we’re able to provide you with personalized service and individualized care. Although based in Orlando, Ultimate Town Car will service any address in Central Florida, including all attractions, cruise terminals and even popular tourist destinations such as SeaWorld, Busch Gardens, Universal Studios Resorts, Kissimmee, or Amtrak. We are also available for proms, weddings, birthdays or a special night out.
Suggested duration
1-2 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
187 reviews
Excellent
149
Very good
8
Average
1
Poor
5
Terrible
24

Ann S
London, Canada17 contributions
May 2022 • Family
Courteous and very professional staff. Both Wael on arrival and Shondell on departure trips for our WDW vacation were excellent drivers and kept us posted as to their expected times for pick up. Also appreciated the interesting facts they provided for other adventures available in the Orlando area.
Vehicles were immaculate and very comfortable. Will definitely use again for our transportation needs.
Written May 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

dot/e
1 contribution
Apr 2022
Booking Ultimate town car was the easiest part of a complicated trip to Disneyworld. They were prompt, courteous, and on time at the airport for our trip to the Hotel. The return trip was the same. The drivers are very professional cars are very clean. Black car service, roomy and absolutely no problems with any part of our trip. Would definitely use them again.
Written May 16, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

MaryAnn S
1 contribution
Sep 2021
From start to finish UTC was top notch. Very professional and the Escalade was immaculate and spotless. Our driver Fabio was on time and extremely professional. Very nice guy. I had to email them one time and within less than 10 minutes they called. I can't say enough good things about UTC but I will definitely be using them next September when we return to Disney. If I could give 10 stars I would.
Written September 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jeremy J
1 contribution
Aug 2021
On 8/25/21 our company contracted Ultimate Town Car LLC to provide a coach to take 40 of our guests to a local restaurant and back. The Ultimate Car LLC driver was 20 minutes late for arrival and ALL of our guests had to find their own way to the restaurant as the hotel management could not have that many people gathered that long due to COVID. The coach did arrive and took our 5 company representatives to the restaurant. The driver did wait and successfully drove our guests back to the restaurant. I have asked for a $300 refund of the original $600 that was paid because only half the job was completed. I find it highly irresponsible for a driving company to be late and leave people stranded. I have phoned Ultimate Car LLC several times with no one answering. I have documented 10 email requests for a refund. Two of those emails were responded to with "we're looking into it and will get back to you" replies. I have never gotten a response.

LOOK ELSEWHERE!!!!!
Written October 12, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

@realjohnf
Kansas City, MO22 contributions
Feb 2022
This organization is a joke, and has HORRIBLE customer service. I booked two, one-way trips for a large group visiting the Orlando area (my usual company did not have availability.) Ultimate Town Car was referred to me, but I wish I had just booked an Uber for everyone. After completing the reservations online, charged my clients based on the amounts provided, and there is now a $155 discrepancy.

One of the pick ups had guests arriving at two separate times, so I indicated the latest flight arrival, which was apparently not the "right" way to do it. Even when the driver called to say he was on his way I told him he was an hour and a half early, and then got charged for his waiting time.

I called the company today to try and discuss/clarify, and got yelled at by the gentleman and was told that I should have called prior to booking online if I had any questions (which I didn't) and this wouldn't have happened. Horrible customer service, and would highly recommend anyone try a different transportation provider in Orlando area. I hear Mears Transportation does great work! I'll try them next time. Never using Ultimate Town Car again!
Written February 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Karen Q
2 contributions
Jul 2021 • Family
We got a confirmation #48104 for a 4:30 pm pick up from Grant, FL to Orlando, FL. I made the reservation in the morning for a late afternoon pick up. We were staying on an island located on the Indian River and needed a punctual pick up at the dock. Long story short, I had to call bc our car had not arrived at 4:30, as confirmed. When i talked to dispatch I was told the car that was scheduled to come had a mechanical problem. They had another car on the way and it would arrive in 45 mins. Yes, a delay of 45 mins for a trip to the airport! When I talked to the new driver (that was dispatched from a different car service company), he told me that the original driver had read the instructions wrong and had gone to Orlando Intl Airport to pick us up rather than picking us up in Grant for drop-off at the airport. The original driver made an error and the dispatcher covered it up by lying to me.
The driver from the different company was fine and got us to the airport in time to make the flight. We had no time to eat as we had planned, due to Ultimate Town Car’s (UTC) error.
I should also mention we had to stand in the July hot summer heat for 45 mins while waiting for the new driver to show. UTC should have told us the truth about the original driver’s error and offered us a significant discount and an apology. At least I could have respected that. THIS COMPANY is horribly unprofessional. I will never use this lying, incompetent company again. Do NOT use Ultimate Town Car. Shameful service.
Written July 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

April528
Claremont, CA14 contributions
Oct 2020
I requested a quote for pick up at Orlando Airport. I received a return telephone call from Eddie. He gave me a quote of $100.00 which included a $10 discount. I was checking prices and when I called back 3 times, I never received a return telephone call. I called one more time and Eddie answered. He said he couldn't hear me very well and would give me a call right back. I never received a return call. Needless to say, I would not use this company as they were very unprofessional. I booked with Blacklane instead.
Written October 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

MUFarm
Columbia, MO72 contributions
Mar 2022 • Family
Just a bad experience. Charged for a trip I never took even though i was verbally guaranteed a refund. Had to dispute the charge with CC and they sided with me. Staff is VERY attentive via email and text when they are pestering you for a positive review but ghost you when you have 3 flights cancelled and need to reschedule or cancel.
Written April 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

InConstantMotion1
Key West, FL888 contributions
Feb 2020
This was the second (and last) time that UTC was late or simply didn't arrive for an airport run. There was no excuse for this level of unprofessionalism.

In the transportation business, if you're not EARLY to a client, you're not on time. I cannot recommend anyone giving this company your money or time. They are unreliable and when confronted with it, they are unapologetic.

BUYER BEWARE.
Written February 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Cherie B
1 contribution
Aug 2021
I have called twice and emailed this message yesterday with no response at all.

Dear Eduardo or Manager/Owner,

We chose Ultimate Limo for our trip to Orlando Airport on August 25 and have used your service several times over the past few years. We chose your service so we could enjoy a relaxed, stress free ride to the airport as we have had many times with your drivers. Unfortunately there was NOTHING relaxing and stress free with this trip. Although our driver was professional and polite, his driving skills were anything but relaxing. We found the car to be "jerking" left to right and running off the road to a point that my husband asked our driver if he was ok. My husband was ready to take over the driving. He assured us he was ok and for a short time the car was not jerking, but started again. We were not sure if he was falling asleep at the wheel or if there was a problem with the vehicle. To add insult to injury, I called your office when we arrived at the airport because we were both so upset by the experience and spoke with a customer service representative and asked to speak with you. I was told you were not in and we could expect a call. We are now back, it is the 31st of August and have heard nothing. I surely hope you take the safety of your clients seriously, we were shocked. This was the most stressful, non relaxing trip we have ever made with your company.
Written September 12, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about ULtimate Town Car

ULtimate Town Car is open:
  • Sun - Sat 12:00 AM - 11:59 PM