Universal CityWalk

Universal CityWalk, Orlando: Hours, Address, Universal CityWalk Reviews: 4.5/5

Universal CityWalk
4.5
Speciality & Gift Shops • Bars & Clubs
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8:00 AM - 12:00 AM
Monday
8:00 AM - 12:00 AM
Tuesday
8:00 AM - 12:00 AM
Wednesday
8:00 AM - 12:00 AM
Thursday
8:00 AM - 12:00 AM
Friday
8:00 AM - 12:00 AM
Saturday
8:00 AM - 12:00 AM
Sunday
8:00 AM - 12:00 AM
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About
Universal CityWalk is a 30-acre nighttime entertainment complex offering some of the hottest, most recognizable entertainment experiences in the world with dozens of clubs, restaurants and shops. It’s open daily, and all guest can self-park for free after 6PM. CityWalk is a convenient, unique collection of awesome dining and entertainment venues and has everything you’re looking for. *Some Universal CityWalk shows/venues are separately ticketed and some require ages 21 or older for admission with valid photo ID. Additional restrictions apply. *Does not apply to valet parking or Prime Parking. Not valid for Halloween Horror Nights™. Additional restrictions may apply and subject to change without notice. Universal elements and all related indicia TM & © 2017 Universal Studios. All rights reserved.
Suggested duration
2-3 hours
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Admission tickets
from $130.44
All you need to step foot in the door.

Top ways to experience Universal CityWalk and nearby attractions

Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

4.5
4,625 reviews
Excellent
2,482
Very good
1,533
Average
429
Poor
87
Terrible
94

Tk B
Pittston, PA115 contributions
Couples
We had a blast here and didn’t even know it existed! This was our first time visiting Universal. Parking was perfect here and I would gladly pay the $27 for secure parking to visit the City Walk area. City Walk is full of shops and restaurants and things to do without having to have a ticket to Universal. It’s open late, which is great - when leaving the parks for the night it gives you something to do before leaving. Sadly when we came out of the parks it was raining and we were soaked from head to toe and didn’t get to explore much. We did make a stop to Voodoo Doughnut before exiting. Defiantly can’t wait to come back and explore more.
Written November 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Cruiser782072
2 contributions
The restaurants were great - make reservations several weeks or months in advance. Very crowded on Friday and Saturday nights especially if the parks close early at 6 pm. If there is a private event - Grad Bash, prom or cheerleading competition - absolutely packed with people. Long waits at Starbucks and order ahead is not available. Good atmosphere.
Written May 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

DiverM
Jupiter, FL503 contributions
Family
There are lots of bars and restaurants here. City Walk is a gateway to most of the Universal Parking is expensive at around $30 because it is the same parking as the theme parks. Your best bet would be to take a bus if possible.
Written August 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Mika T
1 contribution
I went to the Hard Rock Live to a concert a few days ago. The charged me $28 just for a parking spot. I remember a few years ago, when the parking was free after 6pm, but I guess those days are long gone. The parking (for only 2 hours) cost me a third of my ticket price. I did not go to any of the 2 amusement parks or restaurants, but you still charged me that amount for the parking? I wonder if they charge that amount the whole year or just at this time when they have the Halloween nights or whatever they call that show. That's what one of the parking attendants told me, but I am not sure if that's true. I won't be back at the City Walk for a long time because of the parking price maybe never. The price they charge (pure greed) is outrageous. If someone stays at the amusement parks all they should not be charged the same like people who stay there 2 hours only. I also did not like long walking lines checking people's belongings. It took some time to go through it. This rating is about the parking situation, but not about the parks, restaurants or something else there.
Written October 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Huffr014
99 contributions
Friends
I have lived in the Orlando area for over a decade but have only been a few times. I went today because the theater was playing an old movie that I wanted to see on the big screen. And city walk will reimburse your $26 parking fee with the purchase of 2 movie tickets. Since I had things to get done today after seeing the movie went to the concierge counter before my movie started to get the refund. I waited in line for around 5-10 minutes and when I got to the front of the line around 1145 they told me they can not issue the refund before 12 and since my movie started at 1210 I would have to wait until after the movie. So as soon as I finished the movie a got back in line. Where I waited for close to 30 minutes just to get to the front of the line! That means I spent around 40 minutes of my day just to get my parking validated! And on top of that while I was waiting I watched the employee interact with customers not wearing masks properly and did not say a word about it. Citywalk needs to do better. Very disappointed.
Written March 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello, Thank you for your review. I am very sorry to hear of the experience with described and sincerely apologize. I want to assure you that we train our Team Members to be professional and courteous with our Guests, and we strive to provide our Guests with a seamless experience. We will ensure your feedback is formally documented and shared with the proper leadership teams further. If you would like to discuss your visit further, please contact our Guest Services Department at 407-224-4233. We hope you will consider visiting us again in the future. -Brianna
Written July 31, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

LAC
57 contributions
We decided to try out Citywalk, as we had already been to Disney Springs. It's a different vibe. More club, dining and music, less (almost zero) shopping. Not a particularly large place comparatively, but good if that's what you are aiming for. However, it will take a least 15 minutes just to get to the Universal parking lot and then to the walk area. It's connected to the parks, so parking is only free after 6pm, and it takes a while. Disney Springs, in comparison, is a totally separate area with its own outdoor parking lots right next to it, so much easier to get in and out.
Written January 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Michael T
Lake Mary, United States2 contributions
Family
I’m done with Universal citywalk and their parks. The hassles of going there, and the ridiculous attitudes of the employees (mainly security) is just not worth it.
I took my family on Saturday night to get dinner, and parked in disabled parking. Walking in they make you walk through a serpentine line a very long way for no reason at all because there weren’t many people in the line. Then we get to their security area where we have to remove everything from our pockets, and walk through a metal detector. When I went through it went off, the security guy with the wand sees that the small amount of metal in my belt set it off, but rather than letting me move on he says I have to go back and remove my belt and then walk through again. So what’s the point of the wand? It was obviously the belt, but these people wanted to humiliate me by forcing me to remove some of my clothing in front of tons of people even though the wand already should have cleared me.
Then to add insult to injury, the woman operating the scanner said that the tiny knife on my keychain was not allowed. I could either walk all the way back to my car in the disabled parking lot, or I could surrender it. The knife in question looks like a house key (same size), and it has a tiny 1 inch blade, it was attached to my pill bottle on my key chain; I have it for cutting my pills in half.
After the serpentine line I could barely walk already so I just surrendered the key knife that I can take on planes, and up until today Universal never cared about (I guess they were scared that I could use the tiny blade to hijack the theme park).
After the humiliation and hassle from security we get inside only to find there was no chance we could eat in any of the restaurants anyway because they were crowded and clearly understaffed...
The night before we went to Disney Springs for dinner, I was wearing basically the same clothes but different colors, and the same belt; we walked through the detectors without any hassles at all.
We left Universal tonight and went back to Disney Springs, where despite there being a lot more people we had no issues and the employees are friendly and respectful...
I recommend that you avoid Universal in General and CityWalk in particular. It’s simply not worth the stress, the hassles and the rude employees..
Go to Disney Springs instead, you will always feel welcome and you can actually get food..
The only hope for Universal is if Disney bought it..
Written May 31, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ericmi
Perry, MI29 contributions
I agree with the previous posts. Unless you're going to visit a park, don't bother. It'll cost you $26 to see City Walk for parking and there are not many places to shop. Disney Springs blows City Walk out of the water. It's 90% restaurants. Universal should NOT be charging just to walk a half an hour to visit restaurants.
Written June 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi Eric, Thank you for your review. I am very sorry to hear of your disappointment with our options and parking prices at Universal CityWalk. Please be assured your feedback will be formally documented and shared with the proper leadership teams further. If you would like to discuss your visit further, please contact our Guest Services Department at 407-224-4233. We hope you will consider visiting us again in the future. -Brianna
Written July 31, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

tinkaluv
205 contributions
City walk will always be a pass for me moving forward. Dining reservations are hard to secure for any size party. We purchased slushy alcoholic drinks from Fat Tuesdays and was stopped by security while walking back to our hotel. They stated you are not allowed to bring alcoholic drinks from the parks and/or city walk pass the security checkpoint. We asked to speak to a supervisor to inquire why there are no signs stating this at any of the kiosks inside City walk. It would save a lot of people money and frustration. Save your money and time and go elsewhere.
Written April 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello, Thank you for your review. I am very sorry to hear of your disappointment with your visit and sincerely apologize for any inconvenience. We will ensure your feedback is formally documented and shared with the proper leadership teams further. If you would like to discuss your visit further, please contact our Guest Services Department at 407-224-4233. We hope you will consider visiting us again in the future. -Brianna
Written July 31, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sarah
1 contribution
Friends
I love Universal but the employees are rude throughout the park. In particular, last time we went we tried to take a little shortcut through the Quiet Flights gift shop to bypass the crowds and one of the employees, I didn’t get his name, asked if we were trying to get through and he mentioned you can’t get through anymore and instead of leaving it at that since we were turning back around to go out of the gift shop than he proceeded making a snarky remark in such a sarcastic tone saying “It has been 3 years” as if I come to universal city walk on a daily basis and like I should know. I’ve worked at universal in the past and I get guests can be trying at times but in no way was I rude to him to be talked to like I was an idiot. I didn’t approach him in anyway he was the one who approached us and there was no hostility in our interaction with him so why act like that for no reason?
Written October 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Frequently Asked Questions about Universal CityWalk

Universal CityWalk is open:
  • Sun - Sat 8:00 AM - 12:00 AM
Buy tickets in advance on Tripadvisor. If you book with Tripadvisor, you can cancel at least 24 hours before the start date of your tour for a full refund.

Universal CityWalk admission prices can vary. Entrance tickets currently cost $130.44, while a popular guided tour starts around $135.00 per person. See all 5 Universal CityWalk tickets and tours on Tripadvisor

Universal CityWalk can be crowded, so we recommend booking e-tickets ahead of time to secure your spot. If you book with Tripadvisor, you can cancel at least 24 hours before the start date of your tour for a full refund. See all 5 Universal CityWalk tickets and tours on Tripadvisor