Serenity Spa by Westgate

Serenity Spa by Westgate, Orlando: Hours, Address, Serenity Spa by Westgate Reviews: 4.5/5

Serenity Spa by Westgate
4.5
10:00 AM - 6:00 PM
Monday
10:00 AM - 6:00 PM
Tuesday
10:00 AM - 6:00 PM
Wednesday
10:00 AM - 6:00 PM
Thursday
10:00 AM - 6:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 8:00 PM
Sunday
10:00 AM - 6:00 PM
About
The full-service, 10,000-square-foot Serenity Spa by Westgate at Westgate Lakes Resort & Spa provides the ultimate escape from the stresses of everyday life. Relax, rejuvenate and renew your mind, body and spirit at Serenity Spa by Westgate, a premium day spa experience in Orlando, Florida. The world-class Spa boasts a full menu of rejuvenating salon services and spa treatments, including massages, body wraps, facials and so much more. The Spa also includes premium fitness, cardio and weight training equipment, as well as a studio for yoga and aerobics classes. The spacious salon offers full hair and nail services, and a spa boutique provides an array of spa products to continue the treatments at home. Escape the hustle and bustle of the theme parks with some "me time" during your serene experience at one of the top Orlando spas.
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4.5
27 reviews
Excellent
16
Very good
9
Average
1
Poor
0
Terrible
1

melissalissa86
1 contribution
Fantastic service from fantastic ladies!
Nov 2019 • Friends
My mom, sister, and I went in to Serenity on our most recent trip to Orlando and loved it. We had everything between the three of us from massages to manicures to pedicures. We all did a different variation.
The atmosphere is soothing and beautiful. The aestheticians were so friendly and professional and the services were all amazing. I would highly recommend. If you’re looking for a great massage as for Liz! Marlene, Lin, and Kelly were also all amazing. Thanks for such a great experience. We will definitely be back!
Written November 4, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Melissa, Thank you for your feedback! We are glad that you all were able to stop by for some relaxation. It make us happy to hear that you all enjoyed your services. We appreciate your comments and we hope to see you again soon! Regards, Rachel
Written November 6, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

LovetteS
Atlanta, GA46 contributions
Best Massage Ever!!
May 2019 • Family
I called from the Westgate Lakes Resort villa we were in, and booked for Monday with Alicia. I got the BEST deep-tissue massage I've ever experienced. She's an expert at locating all the knots stubbornly residing in your back, shoulders, and neck! I felt like jelly when I left the spa. I waited a couple of days, and called back, and booked again for Friday--Alicia again! This time, I was less tense but still in need of a good working over. Alicia is underpaid, no matter what she earns there. She's a specialist, and if you can stand a deep-tissue massage, run, don't walk, to Serenity Spa!! Ask for Alicia. Wish I could move that girl to Atlanta!!
Written June 3, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lovette, Thank you so much for sharing your excellent experience at the Serenity Spa located at the Westgate Lakes Resort & Spa. As such, we are delighted to read how our staff member Alicia delivered above and beyond your expectations. We look forward to your future visits where will continue to prove that our Serenity Spa is second to none. Warm Regards, Jackie
Written June 20, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Andrea H
Cuyahoga Falls, OH5 contributions
Spa experience
Feb 2019 • Solo
The staff was amazing, I had a great experience and will be back! I was able to relax and unwind, it was well worth it
Written February 27, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for sharing your experience. We look forward to your next visit at the spa! Regards, Mackenzie
Written February 28, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Kimberly T
Ocoee, FL8 contributions
Massage
Jan 2019 • Solo
Whether you are a guest or a local, stop by Serenity Spa for total relaxation. They are a full service spa with beautiful accommodations. I had the most wonderful facial with helpful suggestions from Jen, the best massage ever with the talented Tarasheka, who was patient and really took the time to work on my trouble spots, and a relaxing pedicure. My experience was so above my expectations that I have returned within a week and am now regularly scheduled. Serenity Spa at Wedgate is my new go to Spa for total relaxation and body care. Thanks ladies!
Written January 16, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Guest, Thank you for sharing your great feedback about your experience at our Serenity Spa! We understand that traveling can lead to nagging aches and pains that hinder a trip, and we are happy to hear that our wonderful spa staff Jen and Tarasheka could provide such a relaxing and therapeutic experience for you! Please come visit us again soon! Regards, Kai
Written January 17, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Jamie B
Hillsboro, OH40 contributions
Massage
Sep 2017 • Solo
Got a one hour massage for $65, was well worth the money and located on my timeshare property. Good service and conveniently located.
Written September 8, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

zccookie
Winterville, GA3 contributions
loved this place!
Jun 2016
We loved going to the spa during our stay at the resort. It was so relaxing and the staff was excellent. We can't wait to visit again next year!
Written February 16, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for sharing your thoughts with us. We are so glad you enjoyed your visit, and that our staff provided you with exceptional service. We look forward to your next visit! Sam
Written August 31, 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

SVS
Morocco36 contributions
Relaxation
Nov 2016 • Solo
Total bliss is how I sum it up. The staff very professional and cordial. Definitely worth the money my friend treated me so that was extra special for me. Thanks Candy Padilla 😘
Written November 20, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for your review. It delights us to know that you were able to enjoy a relaxing visit about the services you have received from our spa. It was a pleasure having you, and we hope to see you again soon! Luna
Written January 18, 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Time4Scuba
Janesville, WI1,008 contributions
Nice Spa & Staff
Nov 2016 • Couples
As a Spa owner myself I "SPA" every chance I can and I probably look at each facility with a different perspective. My husband and I both enjoyed our 2+hours at Serenity Spa. The reception staff from scheduling, to confirmation and check in were seamless setting the tone for our impression of the Spa. Our treatments were unique and professionally done (Thank you, Lizette, Pamela & Lin). Probably one of the most comfortable massage tables I've ever enjoyed a treatment on.

I would've given 5* however I felt there was a few simple things that could've been remedied to make it a near perfect experience:

The Women's Lounge was FREEZING! I chatted with another guest who felt the same and saw a women shivering for a couple of minutes before she headed back into the locker room to sit and wait for her service. They did have either a free standing fan or heater in the lounge, but it wasn't working. Also, there was a sign that said Tea is available upon request, which would have been my first attempt to warm up, but to have to find someone to get the tea seemed silly. Put out a half dozen tea bags and have staff replenish it throughout the day. I saw no good reason for reserving it only to those who ask.

The Steam Room was not working correctly, very little steam. I spoke to the manager while she made her wounds and she apologized and said that a repair call had been made.I hope it's operational for other guests soon. I'm happy to pay top dollar for services when all the amenities are operational.

While the Spa itself is beautiful and clean the design of the Locker Room and Wet Room proximity does not make for a quiet treatment area. I had a Salt Glow & Herbal Cellulite Wrap - (aprox 90mins) in a wet room that is only separated by a glass door from the locker room with only a sign on the door that says "Do Not Enter". I think if those doors said "Service In Progress" the guests in the Spa Locker room might be more aware of the volume of their voice especially in the whirlpool which is loud anyway, but add guests yelling over the whirlpool noise it's not relaxing for guests in the wet room. The massage room had no noise issues, it was incredibly comfortable in temp and bed itself.

A side note for guests staying at the other Westgate properties (not Westgate Lakes). We stayed at the sister property, Westgate Villas (about 20mins away) and planned to go the the Serenity Spa there but at check-in I was told that the spa was under construction at the Westgate Villas and from what I understand from a few employees the "under construction" does not mean ACTIVE construction. One employee told me that "they've been saying it's coming soon for more than a year, not sure it will ever be finished". If I had known this I may have booked our stay at another property b/c a Spa is important to me while on vacation- typically gone multiple times durning vacation.

Overall, I would recommend Serenity Spa. The staff was exceptional and that makes the experience enjoyable and worth the price. Great job Serenity Spa!
Written November 9, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for taking the time to write a review regarding your visit to our spa. It's great to hear you had such a wonderful time and felt the relaxation that you were truly looking for and our outstanding service as well. We have completed many changes to our spa at this time; we hope to exceed your expectations in the future. We look forward to seeing you the next time you are in town. Luna
Written January 18, 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

samantha b
Breese, IL6 contributions
The best.
Jul 2016 • Friends
I can not say enough. The place was clean and so relaxing. The massage was one of the best I ever had and I plan to go back.
Westgate lakes has a fantastic gym and smoothy bar too.
Written July 26, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for taking the time to post a review of your visit with us. We are glad o hear that you enjoyed our services. We look forward to your next visit. Ray
Written September 26, 2016
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Portia C
Georgia3 contributions
They really can get the kinks out!
Apr 2016
I went down a water slide the wrong way and pinched a muscle. I am not one for massages, but had to do something. I went to Serenity Spa and Elizabeth really worked that out! Thanks!
Written April 7, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for your feedback. We are delighted to know that you enjoyed your massage and the overall service provided to you. We strive to provide our guests with an exceptional experience and it delights us to know that our staff and service exceeded your expectations. We look forward to serving you again soon.
Written April 25, 2016
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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