Tours and Tickets by iOutdoor Fishing Adventures
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I booked a trip from iOutdoor Fishing Adventures via Tripadvisor for a fishing trip in Marathon, FL. On the morning of the trip I received an email stating the trip was on hold due to mechanical trouble with the boat and asked if I would like to reschedule. I drove down to the address of the marina and met with the Captain of the charter. Not only did he confirm his boat was fine, he also noted he never takes booking through third party vendors, thus knew nothing about my reservation. He already had a party of four getting ready to board. The captain also noted this scenario has occurred before to others like me. I called both iOutdoors and Tripadvisor. Each blamed the other for this fiasco. It took a while but eventually I received a full refund for the trip that I was looking forward to.…
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Date of experience: June 2022
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Response from FishAdventures, General Manager at iOutdoor Fishing Adventures
Responded 2 weeks ago
So where do we start with Mark? For our faithful customers and readers please read the truth on our side of the story? Mark, forgot to mention that he booked the trip midday the day before, so good planning on your part. Even so, the booking was received and excepted as normal by us. Our captain was on a double that day, meaning he was taking a morning and afternoon trip as its prime season. He called us on his way end from the 2nd trip being towed with customers in the boat. Yes, this happens even to new boats. He let us know he contacted his mechanic who would not be able to look at his boat until the next morning. At that point, we checked around with other local captains and charter services just to save Mark's trip. They were all booked as it was the prime season. What made it worst, was we had no phone number for Mark. As he booked through a 3rd party that does not provide us a phone number. We had to use their internal messaging system to let him know the situation, which takes up valuable time, we would of much rather called but this is all we had. With this information finally getting to the customer, Mark contacted us via phone and immediately started accusing us of being a scam among other things. Yes, Mark went to the marina, what Mark did not you is he didn't even have the name of our captain..so who was he talking to? He also did not take into consideration that many, many captains in Marathon go in and out of this marina, so not everyone knows, everyone. And how could he of talked with our captain to say the boat was fine when he was in the process of being towed in? What we have here is a miss informed hot-headed customer that could not see the facts for his own anger! We hate that the trip did not go out as planned, but throughout Florida each day there are boats that malfunction. The boats are mechanical eventually, it's going to happen if you use the boat enough.
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Review of: Fort Lauderdale Inshore Fishing Charters
Fishing with Captain Brian on his 22' Pathfinder was great. There were 3 of us fishing with Captain Brian and he hooked us up with fish and gave us a great background of the area. I highly recommend Captain Brian. Don't forget your camera........we will definitely book with Captain Brian on our next trip to Ft Lauderdale area......Thank you for a great trip....Lee, Cara, Aaron…
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Date of experience: April 2022
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Response from LyzT926, Reservation Specialist at iOutdoor Fishing Adventures
Responded Apr 28, 2022
Thanks a million for the great feedback, we appreciate your business and look forward to having you come back!
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Review of: Fort Lauderdale Inshore Fishing Charters
We are experienced fishing enthusiasts from the WI and Canada waters. We were booked to go with Captain Levi Hutchison to fish the Everglades. He contacted me the day before and told me where to meet and what the day would be like. We met him out at the boat launch by 7:30 A.M. and he had us back to the launch at 1:00. Our experience was wonderful. Between my nephew and I we caught about 50 different species and I would say 60% of them were Peacock Bass, great fish to catch. Captain Levi was extremely attentive to what we needed. He had a nice boat, nice equipment and did a great job in making sure we always had a line in the water by rebaiting us when a minnow was off or we broke a line, quickly tied up a new line for us. We had three alligators hanging around us looking for a free meal. Fun to see and experience them. If you are looking for a different type of adventure, fish the Everglades and I would highly recommend Captain Levi.…
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Date of experience: March 2022
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Response from LyzT926, Reservation Specialist at iOutdoor Fishing Adventures
Responded Apr 6, 2022
We appreciate you taking the time to post your experience, Capt Levi and the whole iOutdoor TEAM would like to thank you for your business. We hope you're hooked!
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+1
Review of: Orlando Bass Fishing Guide near Kissimmee
Great fishing experience. I took my 3 year old and captain Brent was so attentive and interactive with her. We all caught several fish and had a blast.
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Response from LyzT926, Reservation Specialist at iOutdoor Fishing Adventures
Responded Feb 22, 2022
We enjoyed and appreciate your review
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I gifted my husband a day fishing at Okeechobee City with Captain Larry and he LOVED it. He's an avid bass fisherman and this was next to Heaven. Captain Larry was great and very personable. It was money and time well spent We would highly recommended iOutdoors. Booking was easy and contact in the days before was great!…
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Date of experience: December 2021
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Response from LyzT926, Reservation Specialist at iOutdoor Fishing Adventures
Responded Jan 22, 2022
Thanks a million for the great feedback, we appreciate your business and look forward to having you come back!
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