Universal Studios Florida
Universal Studios Florida
4.5
9:00 AM - 7:00 PM
Monday
9:00 AM - 7:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 9:00 PM
Sunday
9:00 AM - 8:00 PM
About
Hang on tight. Your heroes are about to burst through the screen and yank you into the story. You’re the star here and you’ll disappear into one jaw-dropping adventure after another. Dodge evil villains. Defend the earth. Face a fire-breathing dragon. Wander into animated worlds where characters you love are suddenly right beside you. Go beyond the screen, behind the scenes and jump into the action of your favorite films at the world’s premier movie and TV based theme park.
Duration: More than 3 hours
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Admission tickets
from $200.57
All you need to step foot in the door.
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Neighborhood: Florida Center
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See what travelers are saying
  • FrequentTraveller150
    80 contributions
    4.0 of 5 bubbles
    Always fun and great rides
    Love Universal Studios and Islands of Adventure. Rides are great. Have a 14 day explorer ticket and staying at Universal hotel which helps manage wait times being able to get into park early and come and go visiting when queues are not too busy. The attention to detail in the park and the staff are great. Have visited a number of times over the last 20 years and always excited to be back. The stunt show and make up show were fun and well done. Mardi Gras parade fantastic
    Hello, Thank you so much for sharing this review with us! I'm happy to see you had a fun visit with us, and staid at the Universal Hotels. My personal favorite is Loews Royal Pacific Resort - so I hope you got the chance to explore the grounds over there! I can't wait to welcome you back on your next adventure with us. -Chrisy
    Written March 6, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited February 2023
    Traveled as a couple
    Written March 1, 2023
  • Michael A
    Chesapeake, Virginia1,099 contributions
    4.0 of 5 bubbles
    Great Family fun
    Had a great time here. The Diagon Alley area was terrific. Especially enjoyed the Jason Bourne Stuntacular. The Marde Gras parade was great fun. The park was a little thin on rides for small children.
    Hey Mike, Thank you so much for this fun review! I love seeing how much you enjoyed our Mardi Gras celebration and our other entertainment offerings; although I do regret any disappointment with the options you found for our younger visitors. I do hope you got to have a dance out to Boogie Fever with our silly friends while you were with us! -Chrisy
    Written March 7, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited February 2023
    Traveled with family
    Written March 3, 2023
  • Derek R
    Rotherham, United Kingdom8 contributions
    5.0 of 5 bubbles
    Amazing Orlando Florida
    I can't pick out a favourite, it was all so good! 12 of us went as a family (my wife and I kids (in their 40s and Thier kids) Booked through Ocean Florida (originally before the first COVID lock down) finally got there!. I would recommend staying in a villa or similar not a hotel, that way you get the facilities of a full kitchen loads of space probably a private pool etc. We hired a 12seat mini bus plus a car which worked well but hardly used the car. Still it was nice to have the flexibility. For many of our group it was their first time to Florida! It was amazing to see their faces! We had 14 day park hopper tickets for all 3 main attractions, it cost a fortune but we did everything! The whole family will remember this for a very long time! They are already asking when we can go again!
    Hi Derek! We really appreciate this review! I'm so happy to see that your entire family enjoyed their visit, and these are great tips for future Guests. Hopefully you had a chance to visit one of our newest offerings, The Bourne Stuntacular, while you were here. Thanks again for reaching out, and we can't wait to see you again soon! -Samantha
    Written March 12, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited August 2022
    Written March 8, 2023
  • Laureen E
    Irwin, Pennsylvania53 contributions
    5.0 of 5 bubbles
    Great park for teens and adults.
    We went to Universal about 14 yr ago when we had 6 children, our youngest could do basically nothing (yet we had to pay for her), everyone else had a great time, but we vowed to not return till our kids were all old enough to do it all. This time we returned with our 2 youngest 17 and 19 and it was great! I can't imagine doing this park again with little ones, although they have since added more for them to do thankfully, I'd only recommend that if the grandparents are coming along and they can take them to Seuss Land and you can go enjoy the big kid rides!
    Hi there! Thank you for taking the time to leave this review. I'm so happy to hear that your family had such an enjoyable visit this time around, as well as that you were able to check out so many thrilling attractions. Hopefully you were able to visit Hollywood Rip Ride Rockit, as it's one of my favorite coasters! Thanks again for reaching out, and we hope to see you again soon! -Samantha
    Written March 12, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited February 2023
    Written March 10, 2023
  • Tiffany K
    Starke, Florida3 contributions
    4.0 of 5 bubbles
    Head to Universal for a great FUN time!
    As you would expect the lines were long, but short compared to Disney. They had great food for a good price, and very nice people. The rides were terrific and terrifying all at the same time! I would definitely recommend this to any family if your looking for food, fun, and more. The particular park I went to was Islands Of Adventure and I would say is the best one in my opinion, it was a great experience for me and my family.
    Hi Tiffany! Thank you for this AMAZING review from your most recent visit to Universal Studios Florida! We appreciate you taking the time to share your experience. I'll be happy to make sure your positive feedback is shared with the appropriate teams as well. I highly recommend seeing Universal Orlando's Horror Make-Up Show next time around if you have not seen it yet - it's one of my favorites! We can't wait to see you again soon! - Emily
    Written March 14, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2022
    Written March 13, 2023
  • Diane A
    Waterford, Michigan69 contributions
    4.0 of 5 bubbles
    Fun fun but food should be better quality.
    Parks are a blast but food quality is lacking. They get you with appeal of an item for it to be lacking in freshness, taste & quality. I feel if a treat is $10 it should be outstanding. Don’t order the Huge Lard Donut, you’ll find it be frozen and stale. Tastes like lard. Go for ice cream instead.
    Hi Diane, Thank you for your review. I am thrilled to hear that you enjoyed your time in the parks! I do hope that you got to experience one of my favorite attractions, Men In Black Alien Attack! However, I am concerned to see that your meal did not meet expectations. We strive to ensure our Guests are provided with an enjoyable experience and I apologize for any disappointment you may have experienced. I will make sure this feedback is documented to share with the proper leadership teams further. Thank you again for your review. I hope you visit us again soon! -Kelsey
    Written March 14, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2023
    Traveled with family
    Written March 14, 2023
  • Sherry A
    San Juan, Puerto Rico3 contributions
    4.0 of 5 bubbles
    Universal studios florida
    We went to islands of adventure first and had a pretty bad experience with some exceptions, then we took the hog warts express to universal and used our assistance pass to ride minions and it was so fun! I rode mummy after that and the effects of the fire were unlike anything I have seen! Spider man had some fire too but it was nothing compared to the mummy! Then we used our assistance pass to go on transformers and was a bit disappointed when we saw the same vehicle was used as spider man and had no fire like Spiderman but still fun! Then we ate at the pizza place at the New York area and it was so good! I don’t have much else to say about universal other than it had less rides than islands of adventure but still very cool!
    Hi Sharya, Thank you for your review. I am thrilled to hear that you enjoyed your time at Universal Studios Florida. I highly recommend checking out the exciting shows that are throughout the park on your next trip. My favorite show is The Blues Brothers in the New York area. Also, I do apologize for any inconveniences you may have experienced in the parks. It is never our intention to inconvenience our Guests. Please know that your feedback has been documented to be shared with the proper leadership teams. Thank you again for your review, and I hope you will visit us again soon! -Kelsey
    Written March 15, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2023
    Traveled as a couple
    Written March 14, 2023
  • Chris S
    Barboursville, West Virginia428 contributions
    4.0 of 5 bubbles
    First timers. Good time. Not sure I’d go back. Harry Potter fans will love it.
    If you’re a Harry Potter fan this is for you. They have several great and big rides. The food game kinda sucks — very expensive. Burgers , fries and all entrees are 20$. My daughter and her husband and my son ordered via app in which most of their places want or make you do.no one wants all these apps on their phone ! They took forever to get their food. My son couldn’t download his payment for their app bc he didn’t have a credit card only a debit ?? Later at night we liked to never got food. You can’t just walk in and get food most places they want you to download all these apps and order. Very confusing. Also doesn’t work well. We finally found a place upstairs and ate at the bar. Should have just left and ate elsewhere that late. Parking is 27$ and it’s a long way to walk to the park. It’s a neat place for fans. The dr Suess area was cool. The train ride was good. The butter beer was fantastic. Disney has them beat in the food Dept. For sure. Take snacks!!
    Hi Chris, Thank you for sharing your feedback with us. While I am happy to hear that you enjoyed our attractions, I am disappointed to hear your comments regarding food pricing and using the Mobile App for food orders. We do take all our Guest’s feedback very seriously and implement improvements based upon feedback just like yours. If you would like to discuss your visit further, please contact our Guest Services Department at 407-224-4233 or via email at GuestServices@universalorlando.com and reference your review username. I highly encourage you to ride Revenge of the Mummy on your next visit, and we hope you see you again soon. - Emily
    Written March 21, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2023
    Traveled with family
    Written March 20, 2023
  • Alfieh1983
    15 contributions
    5.0 of 5 bubbles
    Superior to Disney
    We had a 1 day 2 park pass and had a great day. We went on various rides, never waiting longer than 40 minutes and managed both parks in 12 hours. I would recommend 2 days to anyone going so you can spend 1 day at each park.
    Hi Alfieh, Thank you so much for your review! I am thrilled to hear that you enjoyed your time at Universal Orlando Resort! I hope you got to experience one of my favorite attractions, The Incredible Hulk Coaster! I highly recommend it for your next trip. Thank you again for the review, and the recommendations for our future Guests. I hope to see you at the parks again soon! -Kelsey
    Written March 22, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2023
    Traveled with family
    Written March 21, 2023
  • larrykeen05
    1 contribution
    5.0 of 5 bubbles
    A great place for a vacation
    If you enjoy roller coasters and other types of rides (i.e King Kong), this is the place to go Only Cedar Point in Ohio is on The same level. The two newest coasters at Universal rank #2 and #3 of all the rides I have been on over 5 decades. Thumbs up to Universal. A great place to visit and we look forward to our nest trip there.
    Hi there! We appreciate your review! It's great to hear you enjoyed our attractions, and we look forward to seeing you again soon! I highly suggest visiting Universal’s Volcano Bay Water Theme Park next time for even more thrills! - Emily
    Written April 2, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Written March 25, 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

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Thomas M
Brevard, NC87 contributions
2.0 of 5 bubbles
Feb 2020 • Family
Just left Universal and stayed at the resort with all the bells and whistles. Spent a decent amount to get fast pass, early admission, added on character breakfast and dinners and meal plan and Harry Potter breakfast. Talk about a disorganized place. I would have thought Universal just opens last week. The Harry Potter Breakfast is no other benefit other than prepaying for your breakfast, no reserved table just another line to wait in for your “reserved” time. I must have missed that in the fine print. The meal plan is not worth purchasing because numerous cashiers throughout the park do not know how to scan the card correctly and if you do not pay close attention you will get charged for a meal like we did on 4 cards instead of drinks. But they only printed 3 receipts so we made the mistake of thinking the 4 th card was ok, nope. After wasting 45 minutes of waiting for them to fix the cards the first time instead of using that time waiting on Hagrids motorbike when it was actually open. I found out at lunch that I did not have a lunch left and the manager advised me that I could take the it to guest services to have it corrected. So know we are looking at close to 159 minute wait time for hagrids and I walk down to guest services only to be greeted by the girl at the counter stating they only take valid park complaints with a valid picture ID. Like really-really? I am staying on their property with $5000. + package and my room key is my fast pass that is connected to my picture, and my paper ticket for five days is linked to my finger print(which funny enough only worked half the time- would get in the front gate walk to the train and they would have no record of me getting in the park that day) and my separate meal plan card. I figured since I was staying at a park hotel and had my finger print daily and picture and not planning on any trouble, the ID would be ok in the safe. So at this point I could not stay calm. After getting slightly loud and being told without and ID they would do nothing for me and not get me a manager, my demanding to speak to a manager on the 4 th time worked. Really Universal what happened to customer service? You now have a pissed off customer that will did not spend anymore money at your park on his final day and will buy his souvenirs from amazon. All over a $15 meal at most that the manager in the restaurant should have handled the first time but not even the second one could have handled. Yet your guest relations did not want to take my complaint and it was obvious. In the future, I will take my business to Disney. I will not go into my other issues here as I am sure Universal does not care about them either... Beware of the meal. Check your receipts
Written March 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Thomas, We are committed to providing a superior entertainment experience and it is disheartening to see that your vacation did not necessarily reflect that. I sincerely apologize for what you encountered during your visit to our parks. Thank you for taking the time to provide us with a detailed review of your experience. I would like to see how we can turn this experience around. Please give us a call at 407-224-4233 option 4 or send us an email at GuestServices@universalorlando.com. Please mention your review as well as your TripAdvisor username if you choose to contact us. In the meantime, I will be documenting your feedback and forwarding it to the appropriate Team to look into. Again, I am very sorry for your experience and I hope you will give us another opportunity. -Joyce
Written March 4, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Joe Disbennett
Wilton Manors, FL2 contributions
1.0 of 5 bubbles
Dec 2019 • Friends
I went with friends to Universal Studios, primarily to ride the new Hagrid's roller coaster. The first day, the app said the line was 2 hours long, and we arrived four hours before the Park closed -- they had already closed the line for the day.
The second day, the app said the line was 9O minutes long, and we arrived five hours before the park closed, and once again they had closed the line for the day already. The third day, at noon they had signs out saying the ride had already met capacity, but a line agent said there were technical problems (despite what the signs said).

Given all of the advertising about the new coaster, you would think that any company that had any commitment to customer service would go the extra mile to make sure that as many guests as possible ride the ride. Given that Universal is owned by Comcast, it seems that the infection for zero customer service is catching......

I also wrote to the park directly and got an amazingly lame response. They basically acknowledged that they don't ever want to pay employees to have to stay keeping the ride open until the line went down after park closing. The way they're doing it, employees are probably even getting off early!

Universal Orlando, where the customer experience is well down the list of priorities......
Written January 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Thank you for your review. I am very sorry to hear that you were unable to experience our newest attraction and of the experience you described. We strive to accommodate as many Guests as possible onto the attraction each day. I understand your disappointment and sincerely apologize. At your earliest convenience, please contact our Guest Services Team at (407) 224-4233, option 4 or via email at GuestServices@universalorlando.com, so we can see how we can assist further. We hope to hear from you soon. -Brianna
Written January 10, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Broncogirl
Streator, IL447 contributions
5.0 of 5 bubbles
Jul 2021 • Family
We loved our experience at both parks but this park we loved Diagon Alley it is a secret spot no sign for it ( I will post photo) This area was packed all the time and HP the escape from gringotts was amazing but you need to try out the sit not all will fit ( which is sad, because it is a amazing ride ( they should have an area to watch on a screen if u can’t ride) and you must put items in free locker use your park tickets.
I also love Jimmy Fallon 4D, Fast and furious, Minions, shriek all rides are awesome.we also watched 2 shows ( Horror Makeup, The Bourne Stuntacular) Both were a must seen. Try not to eat in park either city walk or order dominos or if you have a car drive down the road so expensive to eat in the park. We did eat a few times City walk for the experience though.
If you have a sensitive stomach I would suggest Dramamine ( def helped us)
I Def Recommend express passes ( stay at premier hotel it will be included we stayed at Royal Pacific) it saved us so much time in lines, we got to ride more because of it, if the rides doesn’t not offer it ( not many do) use the single rider line so much faster.
Also recommend a lanyard or badge holder that clips to shirt because you will use your tickets to scan on all rides and entering parks. I would also take a water bottle and fill up at hotel with ice and water and can refill at drinking fountains ( saved us so much $ ) get one with a clip and good seal in case you need to put in draw string bag. I used a draw string bag and small Fanny pack and both fit in free lockers. I carried 2 credit cards , ID chap stick in Fanny and 2 small umbrellas ( $5 Walmart) ponchos ( dollar store) never used, I used umbrella few items ) zip lock bags ( for phones if we rode water rides) hair clip ( for the woman when it’s super hot) Tylenol.
We ate at Mels diner was really good but way over priced.
Loved all the 4D rides. Simpson land was really cool also.
We loved everything.. oh and yes do get park to park so you can ride the HP Train this way has the secret 9 3/4 pay attention cuz you can miss it only people standing back will see others disappear into the wall.

If this is your first time I would recommend using a travel agent ( it’s free ) and they are so helpful and saves you so much stress. I used Katelyn with Marvelous Mouse Travels.
( can look her up on Facebook or google) She was so helpful tell her Wendy Despinis sent you.. I can’t say enough about her she helped us book our stay and answer all our questions ( and I had a lot lol)

Ride all you can no ride was bad we were surprised how
Smooth these rides are and how far technology has come.
Written July 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Thank you for your review. I'm thrilled to see what an awesome time you had while visiting us, and that you enjoyed many of our attractions and shows! The Bourne Stuntacular is also one of my favorites, so I'm happy to see you loved it too! Thank you so much for sharing all these helpful tips for other Guests! We hope to see you again soon! - Natalia
Written July 12, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Alta Swanepoel
Pretoria, South Africa18 contributions
2.0 of 5 bubbles
Dec 2019 • Friends
Went to Universal on 27 Dec. We were very exited to see the Harry Potter side of the parks. Arrived at 7.30 and managed to enter by 8.00. Had a park to park ticket with express passes for both parks. During the day, especially at Island of Adventures it was literally not possible to walk due to the numbers of people the park allowed to enter. Despite the numbers, the park continued to sell express passes. There do not seem to be a restricted number of passes and anyone who is willing to pay may get one. As Island of Adventures had 3 HP rides it was even more crowded than US. It was not possible to even walk through the Hogsmeade village. There were a queue at the butterbeer stand that snaked through the entire park and with the queues for the rides it was literally gridlocked. Never ever ever go to Universal in December. It is a sure and solid waste of money. Some of the other rides faired a little better. We were 12 people in our group and simply gave up around 6 pm and left the park. A very expensive mistake. If you are of a body type that is the larger side please be aware that you will not fit into some of the rides. Don't waste money on an express pass and then not be allowed to ride. The other serious ripoff is the backpack storage. They have free lockers for a very small bag. Anything bigger cost $2 for every ride. We spent another $40 on bag storage. First you queue to store tha bag and then to do the ride. All in all not worth it. Go on the most unpopular day of the year if you want to enjoy it.
Written January 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Thank you for your review. I am very sorry to hear of the experience you described. We strive to provide an exceptional entertainment experience to our Guests at a great value. While we are proud of the popularity of our resort, we would never place this above the enjoyment of our Guests. I apologize for any disappointment you experienced. If you would like to discuss your visit further, please contact our Guest Services Team at (407) 224-4233, option 4 or via email at GuestServices@universalorlando.com. We hope you will give us the chance to better entertain you in the future. -Brianna
Written January 10, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Laura
Houston, TX10 contributions
5.0 of 5 bubbles
Jun 2020 • Family
We visited the park June 14th - 17th and had an awesome experience. Sunday was busier than the rest of the days, but even then it wasn’t bad. Having to wear a mask the whole time is a bit annoying, but you’re able to sit down and take a break from wearing them when eating / drinking, or in the U-Rest designated areas. We rode every single ride in both Universal Studios Resort and Island of Adventure, and the longest line that we had to wait in was 30 minutes. I highly recommend purchasing the refillable cups for drinks throughout the day. It’s worth the cost. I also recommend eating in a restaurant where you make a reservation and actually sit down to eat, instead of the cafeteria style restaurants. You will spend almost the same amount of money and eat much better food. Also, some of the rides require you to store your items in a locker. Here is something to remember with the lockers: IF the locker requires you to scan your fingerprint in order to access it, then you will need to store everything in the locker, including your cellphone, wallet, fanny pack, etc. If the locker requires you to scan your park entry ticket (whether it is a physical ticket or a mobile ticket on your phone) then you can wear a fanny pack on the ride, and/or keep your phone with you. Don’t lock your phone up if the locker requires you to use your ticket to unlock it after the ride. Otherwise, you will have to get assistance from an employee and show your ID once you get your belongings out of the locker. I learned this the hard way. :)
Written June 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Laura, Thank you so much for your helpful tip for our future Guests about safety in the parks and that is so exciting that you were one of the first to come home! I will make sure to share your feedback about our locker systems in our attractions, and can not wait for you to visit again soon. -Aliya
Written June 19, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Celine Nolan
Clane, Ireland128 contributions
5.0 of 5 bubbles
Dec 2019 • Family
Universal Studios provides fun for all ages. Excellently organised from parking to security screening, access is swift and pleasant. All staff are courteous and helpful adding to the overall positive and upbeat atmosphere at Universal. There are plenty of amazing places to eat (book ahead) with a variety of eating experiences. Our favourite was Vivo Italian Kitchen or Bubba Gumps. Both serving great food, reasonably priced. The Wizarding World of Harry Potter is our favourite place with our two favourite rides. Escape from Gringotts is brilliant, Hagrids Magical Creatures Motorbike cannot be missed and The Forbidden Journey is my all time favourite. The detail of design in every ride and building is incredible. Choosing your wand at Ollivanders is something you will always remember, 55 euro will buy you an interactive wand that can be used through The Wizarding World of Harry Potter with lots of interesting spells to be cast by your own hand. This was our third visit to Universal and ai doubt it will be our last. A wonderful holiday for adults and children. It is expensive and fast pass adds a lot of extra expense however I would only buy them at peak times, short wait times are totally possible at low volume dates. Staying at some Universal Hotels offer fast pass as part of your package and are worth considering. If you are staying outside the park, Parking is 40 euro a day so booking a hotel with a shuttle bus is a great saving. Universal is magical with so much to do. An excellent holiday.
Written January 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Celine! WOW! I am getting so excited reading through your review, it definitely sounds like you enjoyed all aspects of your visit! Thank you so much for sharing your positive experience. I am glad you were able to enjoy most of the attractions we have to offer as well as our dining options at CityWalk! I cannot wait for your next visit, so I could read all about it. -Joyce
Written January 14, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jami Lynn
Macon, GA10 contributions
1.0 of 5 bubbles
Mar 2021 • Family
Worst “vacation” I’ve ever been on. How in the world can fast passes cost $300 per person and per park!?! Yet advertised as starting at $69. My family of 4 for 2 park days would’ve cost us $2400 just for fast passes! And how can you have the most popular ride (hagrid) as a virtual wait only and not give the option to wait in line? Because it was impossible to get a virtual time slot. Why isn’t this communicated before purchasing tickets? The wait times in general are ridiculous. Also the amount of times the staff asked my 4 year old to put his mask over his nose was over the top. I understand guidelines and we tried our best to keep it on him but it got ridiculous. We wouldn’t even be near people and a staff member would walk over to tell him. 2 staff members who thought they were funny on a sound system with a microphone called him out as he had his water bottle in his hand drinking!
And to recommend the Avanti Palm resort as an affiliated hotel says a lot about your customer service. That place is a complete dump. We tried to get our reservations changed but couldn’t get anyone to help us out for about 6 hours total on the phone!!!! By then, it was too late to wake up our 2 children and change hotels. We couldn’t take the overwhelming smell of weed and complete lack of cleanliness! It was so disgusting we left the second day as soon as we exited the park and drove 6 hours home to avoid another night there.
This was possibly the worst experience we’ve ever had any where. When a 4 year old and an 11 year old beg to leave and drive home, you know it’s bad! I think the worst part is, no one with Universal is willing to make it right. We will not be back.
Written March 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Thank you for taking the time to leave us candid feedback. I am saddened to see you were not pleased with your visit. I regret your disappointment with our Universal Express Pass program. Our express pass options are designed to give our Guests an enhanced theme park experience for an additional charge. A limited number of passes is sold in order to minimize the wait time in the express queues. Express Pass pricing can vary, depending the date selection. I apologize if this was not properly communicated to you. I have documented your feedback and will be sure to share it with the proper Teams. We would like to see how we could turn this experience around for you. Please give us a call at 407-224-4233 or send us an email at GuestServices@universalorlando.com. Please mention your review as well as your TripAdvisor username, if you choose to contact us. We look forward to hearing from you. -Joyce
Written March 30, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

dannyswife711
Louisville, KY71 contributions
3.0 of 5 bubbles
Dec 2019 • Family
Our family decided to visit this park on Monday December 23 2019. I had previously read about long wait times during Christmas but we were very lucky and wait times were reasonable. We have visited this park 3 other times before but never in December. The park has alot to offer but on this visit the employees seemed miserable. They complained about working there and acted like the job was an inconvenience to them. I will not go back to universal studios until I have grandkids some day. The park was clean. The rides were good but ET is a bit run down. The refillable cup was good and negative. If you buy a refillable cup you dont wanna throw it in the trash to get on a ride so you have to put it in a locker. If you accidentally forget about your stuff in the locker and go back later to get it well you get charged , so make sure you have a game plan for every small detail. You can take snacks and a back pack in which is nice but it's more to keep up with. Food is high but its an amusement park so its expected. Parking is 26 dollars so preplanning for a trip there is very smart. Preplanning every thing including the times you visit the most popular rides.
Written January 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Thank you for your review. I am glad to hear that you enjoyed your overall visit to our park and that you were able to experience our attractions with reasonable wait times. However, I am sorry to hear about the experience you described with our Team Members. I can assure you that we train our Team Members to be professional and courteous with our Guests, and I apologize for any inconsistency. I appreciate you taking the time to provide us with detailed feedback about your visit and will make sure this is formally documented and shared with the proper leadership teams for their review. If you would like to provide further feedback, please contact our Guest Services Department at 407-224-4233 option 4 or via email at GuestServices@universalorlando.com. We hope you will consider visiting us again in the future. -Brianna
Written January 8, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Gary M
Dartmouth, Canada59 contributions
5.0 of 5 bubbles
Feb 2020
During our Orlando vacation we decided to spend the day at Universal. We bought the one-day, 2 park pass which allowed us to go to Universal Studios and Universal's Islands of Adventure. It is totally doable to go to both parks in one day as long as you start early and finish the day late.

We totally recommend spending the extra to get the Express Pass. Most of the rides had about a 30-45 minute wait time while we were there and the Express Pass usually resulted in a 5-10 minute wait instead. This allowed us to enjoy the park and not spend half the day in line ups. We did make the mistake of getting the unlimited Express Pass. The regular Express Pass allows you to go on each ride once which was enough for us. However, for those wanting to go on the same ride more than once it doesn't really cost that much more for the unlimited Express Pass.

While the tickets are very pricey, we agreed that the cost was well worth it. If there are any Harry Potter fans in your group they will feel like they've gone to Potter Heaven. The rides and sites for HP are out of this world.
Written February 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Gary! Thank you so much for taking the time to provide your review and I am thrilled to hear that you enjoyed your visit with us. I agree that the Universal Express Passes are the best way to get to the fun faster and enjoy the day at your own pace. I would suggest checking out the Universal Orlando Cinematic Celebration on your next visit because it is one of my favorite shows to check out while in the park. It is a great way to end the day! I hope we get to entertain you again soon! -Nick
Written February 24, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

EonsOfZaphod
West Wickham, UK777 contributions
4.0 of 5 bubbles
Jan 2020 • Business
We took part in a team building event in the park, which gave us an opportunity to see all the park, as well as the end of day show.

The park is smaller than I expected, but good fun. Typical theme park prices inside ($12.99 for a hot dog, $5.99 for a small bottled drink...).

Loads to see and do at the park - and a recommended day out.

The show at the end of the day is worth hanging around for.
Written January 30, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Thank you for your review! I'm glad you enjoyed exploring Universal Studios Florida, especially Universal Orlando’s Cinematic Celebration, which is my personal way to cap off a day at the parks. We hope to see you back at our resort soon! -Meaghan
Written February 1, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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