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Universal Studios Florida

39,724 Reviews

Universal Studios Florida

39,724 Reviews
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6000 Universal Boulevard, Orlando, FL 32819-7640
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Central Florida Everglades Airboat Tour from Orlando
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Central Florida Everglades Airboat Tour from Orlando

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Escape to the wilderness of the Central Florida Everglades from Orlando on this 4-hour airboat tour and alligator encounter. Enjoy Florida’s natural beauty with a 30-minute or upgraded 1-hour airboat ride. Get up close with the local wildlife — like alligators and birds — plus lush vegetation while skimming across the grassy water. Then enjoy a 20-minute alligator handling demonstration! Orlando hotel pickup and drop-off included.
$58.99 per adult
39,724Reviews1,609Q&A
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Jenna S wrote a review Nov 2020
2 contributions1 helpful vote
Due to the new "virtual line" you will be discriminated against if you do not have a smartphone. Basically the people who are the richest with the fastest phone are the only ones that will be able to ride the new Hagrid ride. We talked to a family in line who all had the new Iphones and they were able to go on the ride multiple times because they reserved spots for their whole family on their different phones. Meanwhile I've gone to the park, paid for parking every time, and haven't been able to go on (I do have a smartphone, it's just not a very expensive fast one). If you call to give a review they say the best they can do is tell you is to go during the week (impossible for working families, I'm a teacher), get there early (I've done this every weekend I've gone), and keep refreshing the app (really takes away from the fun of universal to have to be staring at your phone constantly refreshing, just for you to never be able to get on the ride). I've been to Universal/IOA 5 times since this ride open and still have never been able to ride this ride because of the "Virtual line". I've had to pay $26 every time for parking, but if you tell Universal that their only option is "pay us more money for a more expensive pass that includes parking, then you can come up here more often, but you still may not get on the ride" I don't mind waiting 2+ hours to ride a ride I really want to ride. It's absolutely heartbreaking to not be able to get on the ride because your poor and don't have a good enough phone so they won't let you even get in line. I called guest services to try to understand better how the line works and the lady I spoke to Mikayla was so rude, in the middle of me talking about my experience she cut me off and said "Well if you let me finish I can tell you my tips (what I listed above)" Basically she didn't want to hear any feedback about the park, only read a script she is told to read to the customers. I asked to speak to someone else and she said she is capable of getting my message to others. I don't know how she plans to do that since she wouldn't even listen to my experience. I always loved Universal, but there current virtual line system, rude employees (some are very nice, but some are extremely rude), and lack of customer service (they used to be much better).
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Date of experience: November 2020
1 Helpful vote
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Response from UOGuestServices, Guest Relations Manager at Universal Studios Florida
Responded today
Hello, Thank you very much for taking the time to tell us more about your experience, and I am sorry to read you have not had the best visits with us. I can understand the frustration you have described in not being able to yet reserve a Virtual Line for this very popular attraction, and I do apologize your experience contacting Guest Services was not what you were expecting. Our Guest Services Team Members document the feedback of all of our Guests so we can continue to learn from your experiences and work to improve. We will share this feedback you have provided with the proper teams. I encourage you to send an email to GuestServices@UniversalOrlando.com or call 407-224-4233 as well as reference this TripAdvisor review in your conversation so you can be properly taken care of. I am confident our Guest Services team will turn this experience around for you. -Jason
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Solomon Johnson wrote a review Nov 2020
1 contribution
Poorly advertised their adjusted conditions for what to expect when coming into the park. This was ran like a struggling company trying to make a dollar instead of a multi billion dollar company. Worse experience I have had at a park. Disney would never. I will never go back to Universal. I will be back at Disney because it runs and functions like a well oiled multi billion dollar company that cares about your experience.
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Date of experience: November 2020
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Pukeonthestreet wrote a review Nov 2020
Cranston, Rhode Island76 contributions17 helpful votes
They're trying but not enough. So many times it's impossible to social distance and way too many people take their masks off. Don't be surprised if you go and come back with covid. It sucks really the staff are nice and deserve the work but not enough is being done to keep you safe.
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Date of experience: November 2020
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Response from UOGuestServices, Guest Relations Manager at Universal Studios Florida
Responded 4 days ago
Hello, Thank you for taking the time to share your review. Please contact us about your visit to Universal Orlando Resort at 407-224-4233 option 5 or by email at GuestServices@universalorlando.com. We would like to get more specific information about what you experienced. Thank you for your evaluation, and I hope you choose us as your vacation destination again in the future. - Miki
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Anne2571 wrote a review Nov 2020
Houston, Texas2 contributions2 helpful votes
Our family of five spent the last 4 days at Universal Studios. It was our first time visiting Universal/Disney and it was such a great experience. Lots of great staff members and Universal but Lauren E on on the Hague’s ride went above and beyond!! She did all that she could to ensure that our family had a great experience. We rode this ride once daily for the last 4 days and Universal should be proud to have a wonderful employee like Lauren!
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Date of experience: November 2020
1 Helpful vote
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Response from UOGuestServices, Guest Relations Manager at Universal Studios Florida
Responded 4 days ago
Hi there! Thank you for your review! I'm so glad you had fun and that Lauren E was able to make your visit special! We'll definitely make sure your recognition gets sent to her leadership team! Thank you again for your feedback! We look forward to seeing you again soon! - Miki
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Tyler0430 wrote a review Nov 2020
Clarkston, Michigan2 contributions
Park is fine I would never stay at the Wyndham hotel ever. Terrible customer service and accommodations.
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Date of experience: November 2020
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Response from UOGuestServices, Guest Relations Manager at Universal Studios Florida
Responded 6 days ago
Hello, Thank you for taking the time to share your review. If you wish to share any feedback about your visit to Universal Orlando Resort please do not hesitate to reach out to us at 407-224-4233 option 5 or by email at GuestServices@universalorlando.com. Thank you for your evaluation, and I hope you choose us as your vacation destination again in the future. - Angela
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