Saw the Summer Special pricing for a tandem kayak from Naples Paddleboard so jumped at the opportunity to spend a day on the gulf. Found the store no problem and I was directed to drive around back. Wasn't exactly sure where that was, but found it no problem. The attendant could not grab my credit card fast enough and went running back into the shop. I paid for the kayak via my credit card (though he really wanted cash!) and he threw it on top of my van. I had to secure it myself, though he did lend me some tie downs.
Took the kayak to Lowdermilk Beach. The kayak was older and pretty dirty. I gave it a quick rinse and was off. Only to find out that a carabiner was missing and one was broken, so the chair would not provide any back support. I was able to tie it down so it was okay, but hardly ideal. At the end of the day, I returned the kayak. Again, no help getting the tie downs off. When I told him the carabiner was broken (it was old and rusty), he looked at me, like he thought I broke it. For the price, it is a cheap day on the gulf. The kayak, if the chair was not broken, was serviceable. But overall the experience was less than satisfying due to the poor service. Their website says "Best Service, Best Rates, Best Reputation in Town", but this traveller must disagree. I have had much better service at another shop located just around the corner. I would try again....maybe just a bad day, but was not left with a good impression.