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Lapis Spa

Certificate of Excellence
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Address: 4441 Collins Ave, Fontainebleau Miami Beach, Miami Beach, FL 33140-3227
Phone Number: (305) 674-4772
Website

TripAdvisor Reviewer Highlights

Read all 253 reviews
Visitor rating
  • 190
    Excellent
  • 32
    Very good
  • 8
    Average
  • 4
    Poor
  • 7
    Terrible
Lovely spa, extremely relaxing

I had a short period of time, and wanted to make the most of my spa experience. I was running a little late, and stressed about that, but even though I was at fault, the staff at... read more

5 of 5 starsReviewed 4 days ago
Whits813
,
Tampa, Florida
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253 Reviews from our TripAdvisor Community

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Showing 241: English reviews
Tampa, Florida
Level Contributor
7 reviews
5 of 5 stars Reviewed 4 days ago NEW

I had a short period of time, and wanted to make the most of my spa experience. I was running a little late, and stressed about that, but even though I was at fault, the staff at Lapis were very relaxed and understanding. I had an aromatherapy message and triple cleanse facial booked, both of which were exemplary. Once done... More 

Helpful?
Thank Whits813
Miami, Florida
Level Contributor
13 reviews
3 attraction reviews
5 of 5 stars Reviewed 2 weeks ago

I visit Lapis at least twice a year. Spa services are extraordinary. You feel pampered the moment you check in. There are snacks and freash fruits along with great variety of teas. Not only you get your service, you have acces to the beach and the great pool. I really recommend to avoid weekends because it gets a little crowded.... More 

Helpful?
Thank Claudia M
San Francisco, California
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 14, 2016

Had a fabulous afternoon at the spa with my dear friends (all moms) who needed some time off. We got massages and mani/pedi packages and thus got access to the whole spa complex, robes, pools, lockers, showers, and all. Gorgeous facility and *very nice* staff. Worth the $, especially if you plan to stay at least half a day or... More 

Helpful?
Thank floresdelmar
Fontainebleau H, Manager at Lapis Spa, responded to this review

Thank you for your visit and review! Your feedback motivates our team to continue to provide stellar customer service to each of our guests. It was a pleasure to serve you and We look forward to your return soon! Warmest Regards, Lapis Spa Management More 

Montreal, Canada
Level Contributor
49 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 94 helpful votes
3 of 5 stars Reviewed June 10, 2016

Having traveled to many countries and visited many spas, including in my hometown Montreal, I'd say Lapis is underwhelming. There are lots of good points, which all the others point out, so I won't repeat them. Here's what my wife and I didn't like. First, there are separate spas for men and women, and a common area where both genders... More 

Helpful?
3 Thank Aeromotive
Fontainebleau H, Manager at Lapis Spa, responded to this review

Good afternoon, Thank you for taking the time to provide feedback regarding your recent visit to Lapis Spa. We are saddened to learn of the challenges you encountered and would appreciate the opportunity to speak with you directly. Our management team has attempted to reach out to you personally via Trip Advisor. We look forward to hearing from you. Warmest... More 

Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 10, 2016

I splurged and had a spa day here with my beau. We had such an amazing time! There is a woman's section and a men's section with pools and saunas and relaxation rooms which you can enjoy before and after any service you get. There is also a main room with a pool and rain shower that is unisex. I... More 

Helpful?
Thank Jessica A
Fontainebleau H, Manager at Lapis Spa, responded to this review

Thank you for your recent review. We are thrilled to hear you were able to enjoy every aspect of Lapis. We look forward to welcoming you back for another fantastic experience! Warmest Regards, Lapis Spa More 

Miami, Florida
2 reviews
5 of 5 stars Reviewed June 7, 2016 via mobile

I returned to Lapis with my aunt for a day of relaxation. I was greeted by Renee and Brittany as nice and welcoming as can be. Yordania was very attentive once I was inside. The service is great. I had a service with Mekala which was terrific. At the beach we received the same service by Hans. And to top... More 

Helpful?
Thank myra p
Fontainebleau H, Manager at Lapis Spa, responded to this review

Thank you for taking the time to post this great review! Our Team Members aim to provide exceptional service and create memorable experiences. We are glad to see we accomplished this with your visit. We will happily pass along your kind words to the entire department. We look forward to welcoming you back for another unforgettable experience! Warmest Regards, Lapis... More 

1 review
5 of 5 stars Reviewed June 6, 2016

I visited Lapis Spa for a facial & hot shave. Have to comment on the VIP service I received. The staff is professional and friendly. Your time is structured to the service. I entered the impeccable and well designed spa where I was greeted by Jaime, an articulate young man who treated every guest like a VIP. He gave me... More 

Helpful?
Thank JVLIAN R
Fontainebleau H, Manager at Lapis Spa, responded to this review

Wow! Thank you for your recent review. We are thrilled to hear you were able to enjoy Lapis Spa. Our Team Members work very hard to elevate your stay with us and we will be sure to pass along your kind words to the entire team. We look forward to welcoming you back for another fantastic visit! Warmest Regards, Lapis... More 

Cambridge, Canada
Level Contributor
240 reviews
64 attraction reviews
common_n_attraction_reviews_1bd8 156 helpful votes
5 of 5 stars Reviewed June 5, 2016 via mobile

I had a first class 90 min facial. Good products too. The waiting area was relaxing and they had nice teas. The facilities are very nice and the staff was friendly. I did find the clientele to be a bit pretentious.

Helpful?
Thank KTDub2014
Fontainebleau H, Manager at Lapis Spa, responded to this review

Dear KTDub2014, Thank you for your visit and review! It was a pleasure to serve you and We look forward to your return soon! Warmest Regards, Lapis Spa Management More 

Fort Lauderdale, Florida
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 31, 2016

Perfect day at the Lapis Spa. Greeted by amazing people who were eager to show us all the spa had to offer. The front desk agents were friendly and welcoming. Then I met Juan who introduced me to the men's section of the spa. He asked me how my day was so far and showed me everything they had to... More 

Helpful?
Thank Ryan R
Fontainebleau H, Manager at Lapis Spa, responded to this review

On behalf of the entire Lapis Spa| Fontainebleau team, thank you for your positive feedback! Juan is very passionate about providing our guests with the best customer service possible and we are pleased to hear he/she has accomplished this during your visit. We are excited to share your review with Juan along with our entire team and look forward to... More 

Miami Beach, Florida
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 9, 2016

I finally took the time to relax from work and visit the Lapis Spa at the Fontainebleau. I had been to the hotel many times but never visited the spa and needed a day to decompress. I cannot say enough of the experience from beginning to end. I was greeted with a very warm welcome during a busy time on... More 

Helpful?
Thank MiamiBeachReviewer
Fontainebleau H, Manager at Lapis Spa, responded to this review

Wow! We truly appreciate the time you have taken to recognize Lapis Spa. It is our pleasure to serve you! I look forward to sharing your review with the entire team. We await your return hopefully very soon! Warmest Regards, Lapis Management More 

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