I'm sorry your friends had a problem with their kayak. I assure you that unsealed plugs had nothing to do with your friends kayak taking on water. Plugs are never sealed. They are a type of rubber stopper. They serve to drain any water that may enter a hull and also to vent a hull. That is important in hot climates as air expands and contracts inside the hull as temps change. This can distort the shape of the hull. Also, plugs are high above the waterline. The only way plug holes (not plugs) can let water in is if the plug opening is below the water. The hull of your friend's kayak must have suffered a small crack or puncture. It was a busy weekend. A prior renter may have scapped or punctured the hull. Unfortunately, people will sometimes stand on plastic kayaks to avoid walking on rocks. The plastic is thick but it can still be damaged. That would account for water in your hull. However, sthey were not sinking. You weren't out long. We did give them a different kayak and reset your time. I'm confused as to why you felt the need to issue a dire warning when your group was treated well. I'm sorry you decided to characterize us in such a manner. Although it does not happen often, in fact almost never, kayaks can sustain damage. You were never in danger, we are not in the Florida straits nor would you have paddled offshore on a recreational kayak. I hope you enjoyed your 2-hour rental. There was a lotbof wildlife that holiday weekend. If you are dissatisfied that's your perogative. However, kindly refrain from alleging a hazard exists when it does not. Your characterization is unjust and incorrect.