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Biscayne Lady Yacht Charters

Miami, FL, USA
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About Biscayne Lady Yacht Charters
EXTRAORDINARY MIAMI YACHT CHARTERS Biscayne Lady Yacht Charters is the ultimate way to experience Miami on the water. South Florida is most magical when seen from the emerald waters that surround it onboard a luxury boat or yacht charter. Enjoy comfort and luxurious style, flavorful menu items, and first-class customer service as you and your family, friends, and colleagues create memories that will last a lifetime. Biscayne Lady Yacht Charters is South Florida’s leading yacht charter company. We take great pride in making the most of your special event, however intimate or extravagant it may be. Get a taste of the high life with our extraordinary Miami party yachts for any occasion, from wedding and anniversary parties to corporate outings, bar and bat mitzvahs, quinces or sweet 16 celebrations, holiday parties or a proms/graduations, there’s no better way to enjoy Miami’s unique tropical charms than aboard our luxury yachts and boats. The moment you board one of our extraordinary
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Biscayne Lady Yacht Charters
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Vanessa R wrote a review Oct 2021
1 contribution
I have had a distasteful experience with Biscayne Lady staff for multiple reasons. They agreed to allow me to reschedule the date of the event and allow use of the deposit towards a new date. I requested information on availability of two dates; one of them being December 31st, 2021. In a follow up phone call with Sales Coordinator Mirna Arce, she stated "we have an image to maintain" with regards to that date. There was no supporting context to this statement and was perceived as a discriminatory remark. I was unsure under what assumptions this statement was being made. She also stated that the fees for that date would be greater, which that part is understandable. I asked for the information for both dates in writing. She stated she would be replying to that email the following business day. Instead I received two phone calls and I submitted an email request for the nature of the phone call. She stated the event had been canceled and was awaiting payment for a new date...but I still hadn't been given information with regards to AVAILABILITY for new dates. There was some back and forth between other representatives of the company including Office Manager Patrick Young and Owner Mike Simpson. They continually contradicted and attempted to retract statements that had been made even in writing with regards to rescheduling. When I initially did a walk through of the yacht, I was also told by Mirna that guest would have a Complimentary Welcome Drink. While doing a secondary walk through with another staff member, I was told my package didn't include a Complimentary Welcome Drink and that it would be extra (which defeats the purpose of it being called a Complimentary Welcome Drink). This was not something I was told by Mirna during the 1st walk through. Although, this was addressed and later corrected, these practices seem deceptive. They also offer a Salsa Band on their Enhancement Sheet for a fair price. When I requested a demo of the band, they sent a demo of a fairly well known artist in the Salsa community. This artist I figured did not go for that rate (most likely more). When I asked if this would be the artist performing, I was told no, a similar artist would be performing. That is false advertising! Had I not been familiar with the artist, I would have seen one thing and received another. I contracted a band on my own, as I was left waiting. They never provided a demo of the actual artist or actual rates for artists on their Roster. I was not comfortable moving forward with the event at any given time after witnessing these numerous deceptive business practices. A report has been filed with the Better Business Bureau of Southeast Florida and with the Attorney General. In recently noting a previous review on Google where they took a bride's deposit without letting her reschedule during the pandemic, it seems like this is a common practice of this business; pandemic shut down or not. They have kept the deposit even though the event didn't happen, I was never given availability for a new date, and even after stating I no longer felt comfortable moving forward considering the circumstances that had transpired.
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Date of experience: October 2021
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Response from Hal S, Manager at Biscayne Lady Yacht Charters
Responded Oct 27, 2021
Vanessa, after speaking with you in private on multiple occasions we are disappointed to see this review. Based on our legal contract your cancellation meant we were owed all money back. We made multiple attempts to make a concession with no penalties.
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Tom L wrote a review Nov 2019
Dessel, Belgium100 contributions49 helpful votes
+1
We had such a great experience with our team on the Venetian Lady Yacht! The tour was absolutely stunning! Great food and drinks with our team of +40 people, a wonderful show by 2 latin dancers, ambiance with cocktails and handmade cigars. This was an experience never to forget!
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Date of experience: November 2019
3 Helpful votes
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JGC2670 wrote a review Mar 2018
Smyrna, Georgia12 contributions3 helpful votes
I held my wedding on the Venetian Lady Yacht on Sunday, June 25th, 2017. It was beautiful and the staff was great. My experience was good in the beginning. Sasha, the sales rep, explained everything well. She gave specifics and details. She followed up and returned calls/questions immediately. At one point I asked her if she could play 2 roles and also be my event coordinator. Then there was the addition of Rene to the team. Rene was a the best event coordinator. He stayed on top of things, he listened to my needs, he understood how stressful a wedding could be and he did everything he could to make things right. He knows his job, he knows his product and he learns to know his client and what makes him GREAT at his job and that is how he made me feel special as a client and bride. The Food - the food was WONDERFUL. The menu consisted of Prime Rib, Salmon, seasoned mixed vegetables, salad and Rosemary potatoes. Everyone loved the food and the guest had rave reviews about the salmon specifically. There was also a butler pass with coconut shrimp, mini empanadas and pineapple/chicken kabobs. EVERYTHING was great and exceeded my expectations. Alcohol - I chose the open bar & the staff did a wonderful job with ensuring the guest were taken care of. The bartender was a good mixologist. She was able to multi-task. The captain of the boat gave us the best ride around the bay. The views were spectacular. One of my guest - who is a wedding coordinator said about her experience - The Biscayne Staff from the Captain to Security, to Melissa on up were on THE BALL. I would recommend this wedding venue for anyone that wants something fun and different. The music itself was great but the fact that the best audio was only on level 2 was a concern. I could not hear my wedding exit song as only one speaker on the top deck worked and in the dinner area - the music had to be turned up louder than normal in order to be heard on the bottom level (dining area). It was noticeable to me but I don't think it had a big impact on the overall guest experience.
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Date of experience: June 2017
2 Helpful votes
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DRoman wrote a review May 2015
New York317 contributions118 helpful votes
I booked this yacht for my group after a day of meetings. It was well worth it. I was very impressed with the service -- they were very attentive and the food was very good considering it was a yacht cruise. Hire their DJ or bring your own and dance the night away. With a capacity of over 125, my 85 guests had a great deal of space to enjoy the views and the spectacular weather.
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Date of experience: May 2015
1 Helpful vote
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scottderrick wrote a review Feb 2015
Mill Valley, California812 contributions107 helpful votes
We were fortunate enough to have wealthy friends who rented the Venetian Lady for a birthday party of just under 40 guests. The boat itself can hold perhaps 150 comfortably. There are special occasion cruises like for Easter Sunday and other holidays that you can enjoy without having to rent the whole yacht. The ship appears relatively new and elegantly fitted out. The three levels, top with stunning views of the Intercoastal waterway streaming by, the second level for the cocktail lounge and dance floor and the first level where the amazingly well prepared and delicious sit down dinner was served. During the cocktail hour we were served wonderful appetizers including rack of lamb, bacon wrapped scallops and bacon wrapped dates and almonds, cheese stuffed tomatoes, and more. The serving staff were great, attentive, pleasant and all smiles. We had the buffet dinner which included beef loin, sea bass, mushroom risotto, ravioli, sugar and snap peas and salad. In spite of being a buffet, everything was cooked perfectly and tasted great. Don’t pass up a chance on cruising the Intercostal and Biscayne Bay on the Venetian Lady if you ever are given the opportunity and if you are thinking of renting it for a party rest assured your guests will be treated, fed, wined and dined royally.
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Date of experience: January 2015
1 Helpful vote
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