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Miami Watersports
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Miami Watersports

See all things to do
See all things to do
Miami Watersports
4.5
1,044 reviews
#40 of 386 Boat Tours & Water Sports in Miami
Parasailing & Paragliding • Adrenaline & Extreme Tours • Waterskiing & Jetskiing • Boat Rentals • Kayaking & Canoeing
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10:00 AM - 7:00 PM
Monday
10:00 AM - 7:00 PM
Tuesday
10:00 AM - 7:00 PM
Wednesday
10:00 AM - 7:00 PM
Thursday
10:00 AM - 7:00 PM
Friday
10:00 AM - 7:00 PM
Saturday
10:00 AM - 7:00 PM
Sunday
10:00 AM - 7:00 PM
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About
Here at Miami Watersports, we have a specialized team for each activity that we offer. We have a team for Flyboarding, Jet Skiing, Parasailing, Windsurfing, and Sailing. Each team have gone through vigorous training and certifications in order to practice that specific activity. All of our staff have Captain license, are CPR certified, and are under DOT random drug and alcohol testing. We take pride in giving quality to our customers, we have English, French, and Spanish speakers able to guide you through the activities!
Miami, Florida
Awards
Travelers' Choice
2022
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Tours and Tickets by Miami Watersports
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Travelers talk about
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(51 reviews)
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions
4.5
1,044 reviews
Excellent
796
Very good
72
Average
40
Poor
23
Terrible
114
LoneWolf0331
1 contribution
Para sailing on CPT Tom's and Crew's boat
Jul 2022
We were there as a part of a much bigger trip for our week stay in Miami for the Miami 2022 Rollin Loud Festival. My Fiancee , me , and her son and his fiancee had a blast para sailing on the boat that CPT Tom and his first mate led! I do apologize, but I forgot the name of his first mate that made sure everyone was fitted right and felt comfortable with their gear as well as took awesome photos of everyone on deck to include couples photos during the whole duration! Both men were very funny and kept us laughing the whole time while at the same time operating in a safe manner , even though I know that they probably get very tired and sun drained being out all day on the water. Hats off to these two gentlemen and wish the best for them and if we are ever back in the Miami area, we will most definitely use them again!
Written July 23, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kim B
Lynden, Washington, United States16 contributions
Hobie Getaway September 2021
Sep 2021
Alexander was helpful and suggested we wait a couple of hours when the wind would pick up.
We had a fantastic time sailing Biscayne Bay, watching the flying fish and many different birds in the nature preserve. We highly recommend Miami Watersports for fun on the water!
Written September 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nicolas L
Thank you for the great feedback Kim! We are happy to see that you had a good time sailing with our crew at our beach location. Hopefully seeing you soon for more water adventures!
Written September 13, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
michelemendez
San Jose, CA1 contribution
Best Parasail!
Nov 2022
My bf and i went parasailing with Pierre and Sean and it was the best experience. Pierre was a phenomenal captain where his knowledge and driving skills of the water really showed and sean was on point with all sorts of safety knowledge and tips of how to feel most comfortable in the harness and in the air. We had the absolute best time and cant wait to go back to do it again.
Written November 30, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BillTheThrill1
1 contribution
Slimy business
Feb 2022 • Family
Just to be clear, the guys on the boats were great and this review is only directed at sleazy company. We ordered the photo package, parasailing, and banana boat. The guy on the boat told me to pick up the pictures after the ride at the desk but i admittedly forgot to do that I called later that day and asked if they can send the card or email pictures but they said they only have one card and they wipe it out at the end of the day. He told me to ask for a refund. I sent a bunch of emails and only after a week of calling and emailing and telling them i would give a bad review did they respond and told me to send back the card if i want a replacement. Again, i wasn't given a card,so there was nothing to give back, also if i had the card then this wouldn't be an issue. They then insisted that i must have been given a card and lost it, i asked them to ask the guy on the boat if he gave me a card. Even for arguments sake if he did (he didnt), and i lost it, then suck it up and give your customer who spent $900 the benefit of the doubt. Is $45 worth it for you to lose future customers? If you read other reviews you will see other comments about how this person says you are lying, cmon dude. People come to Miami and spend thousands of dollars, get miked by parking fees, etc, then they are going to go through all this effort to get back a small amount of money?? I believe every single customer who complained now
Written March 13, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Annabelleee_lz
Hi there, Thank you for sharing this with us. You said it yourself, you added pictures on the boat meaning you will be charged for it after your experience. If you forgot to pick up the card at the desk that mean you did not paid for it at first place as the mate takes the pictures to the desk and they are to be picked up there after receiving payment. It is the only way that we do it. You most-likely lost the card or if you were charged for it I told you that I cannot issue a refund unless the card is returned. Again, I apologize for this.
Written March 15, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sue O
3 contributions
Terrible service and extremely expensive
May 2021 • Family
They have a $35 offer in Grupon for 30 mins ride, once you arrived there they force you to pay $85 more for the Jet ski gasoline plus a $250 deposit as a damage warranty for the jet ski, takes between 10 to 13 mins to exit the marina area we’re they ara located to finally start your ride with the jet ski because while you leaving the marina a 5 miles per hour in the middle of hundred of boats your not enjoying a ride yet and they are counting your timing since the moment you take the jet ski whic is very un fair..then you ride for only another 10 mins to start coming back to the marina that will take another 10 mins to get beck to park the jet ski. Also they have set up the jet ski to a speed of more 25 miles per hour and on their publicity saids no speed limit.
Im addition to that the people registering you has no clue about costumer service and they are terrible!
No mention that the the crew helping you to ride the jet ski ask you for your brazalete (that proof that you paid) after the ride so they can re used it or re selling for someone else.
We were a group of 4 we bought 2 tickets online $99 each and 2 grupon offers $35 each this $85 extra per person that they charged you for the gasoline is ripped!
Written May 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pioneer09209617939
You are correct about the gas and taxes. Please make sure you read what is included and excluded with any purchase. Our jetskis are locked until you reach the ride zone. Within the ride zone you are free to roam and enjoy your time. We always strive to provide the best experience to our customers no matter the situation. If you were unhappy during your activity our staff is here to assist to make the situation better. Please feel free to reach out to us.
Written June 2, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
bsmith0706
North Houston, TX1 contribution
Unacceptable
Apr 2021
I made reservations two weeks before arriving. After being checked in they let my group know we had an hours and a half wait time. After an hour pass the slim white lady with blonde hair (with the microphone) told us it would be an hour to an hour and a half wait (again). This was the worst experience I could ever imagine we traveled from Houston on vacation. We waited for OVER five hours my group (Belinda) was the very last group to go out on the jet skis. I would never refer this place to anyone.
Written April 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kianna H
1 contribution
Terrible
May 2021
My jet ski did not work. I tried to explained to the manager and he was very rude acting too busy to address my issue! Then told me they don’t do refunds. Also after I told them what jet ski didn’t work although they never asked They still let someone else get on that same jet ski. At that point they just taking people money knowing they jet ski don’t work!
Written May 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pioneer09209617939
We have guides that go out with every group. If your jetski did not work you can call for assistance on the water. If we recognize that you need a replacement, we would bring you back in to switch to another jetski. If you wait till you are done riding to inform us then you failed to inform your jetski staff member about the faulty jetski.
Written June 12, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nawsheen2021
1 contribution
Very disappointing experience
Dec 2021 • Family
My daughters went parasailing for the first time. I paid for the Picture package but they came back with 0 photos and also mentioned their ride was the shortest amongst other riders. After asking for a refund of the picture package , they did give it back (80%) since I paid 20% online and didnt really account for that. They made excuses that the wrist bands were hidden and their system didnt reflect it. I was very frustrated and really startled when the lady in the counter who refunded me yells "what am I to do? I am refunding you the money. Mistakes happen". She half heratedly apologized and didnt show any regret or was not apologetic at all. Typical business with zero customer service. Never recommending them again.
Written December 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jamelle D
45 contributions
I would not recommend!
Oct 2020
Many issues with this place: first I was over charged! I paid $73 via the website and then an additional $340 in person for the C: all included package that is supposed to be $285. I can’t reach anyone by phone because they don’t answer or don’t return phone calls to figure out this overcharge. Second, there is a communication barrier with many of the workers. And the only clear thing was that they expected tips. They apparently have never heard that customer service means that the customer should be happy, safe and satisfied. They were overheard yelling and arguing with one man they made fun of during one of the activities. My pictures and video of fly boarding are awful. The lady only got my back in every picture and in the videos she got the sailboats around us more than she has me in video! During my jet ski experience, my jet ski died. I waited 10 mins for another jet ski and didn’t even get extra time on the water. I also don’t feel my experience was safe. I fell between the pier and jet ski platform because no one would help me off. I have a bruise all the way up the left side of my buttocks and back. They offered me Tylenol because I could barely sit to complete the rest of my activities. When I did the tubing, I expected to do it alone however they put me with someone that was scared stating that there was a weight requirement. We went very slow. I asked to do it again so I could go fast and they refused and told me I was being rude. If you book solo be aware that they may put you with someone or people that are scared and therefore you lose out on an experience you paid a lot for.
I didn’t kayak but I paid for it!
The only experience I enjoyed was the parasailing. I felt safe. The two men (I think their names were Pierre and Robert) a long haired man and older gentleman were very nice, very patient and gave clear instructions so that we were safe. Also, the pictures that were taken of me turned out great!
Written October 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mike
Vancouver, WA1 contribution
Horrible Customer Service
Aug 2020
Our customer service experience s was terrible today (8/23/20). So bad that we did not do any of the activities (parasailing and jet skiing) we reserved and paid for.

We arrived on time (10am) and the counter wasn’t even open yet. No one greeted us until 10:15. They finally Signed us in at 10:20. Wind was very strong. The staff was talking amongst themselves loudly that the wind and water was unsafe. Saying “waves are at 2.5 feet“ and “f*ck that” and many other things. They had already canceled the afternoon sessions of parasailing and the indicated that our boat would take a “wait and see” approach to our parasailing activity. We didn’t want to waste time and wait around for an hour or more for a “maybe”. So we asked for a refund for the sailing part of our agenda and just do the jet skis. The people at the counter refused. We asked for the manager, rather than hear us out, he spoke over me and told us no refunds. Told us we were making a “big deal” for no reason. I asked for their names, manager refused to give us any names. There was one long haired male employee that was explicitly rude throughout the experience. I asked for their names, none would give us their names. We asked to speak with the owner and they said, “he might be here in an hour”. We asked for the owners phone number and the manager refused.

We were not comfortable parasailing in heavy wind or taking a wait an see approach. We didn’t want to do business with a company with such horrible customer service. They told us we could walk away and call your claim department. They gave us the main line (not the claims department) and the voicemail box was full.

I would not recommend anyone use this company. The customer service was explicitly rude, not accommodating, and they haven't responded to any of my calls or emails.
Written August 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MiamiWatersports
For safety reasons, our captain decided that Parasailing will be paused for the next hour, that's when the wind was predicted to go down. Predictions were correct and we continued parasail for the rest of that day like usual. We recomended you guys to start with jet skiing, and by the time you got back, the weather would have allowed parasailing to operate. For some reasons your group got very frustrated at our team, and decided to leave without doing any of the activities. We have been in the industry for the past 15 years, we only operate if it is safe to do so. We would never risk the life of our customers if we didn't feel comfortable with the weather conditions.
Written September 28, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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