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The Spa at Mandarin Oriental, Miami is a Five-Star sanctuary featuring six stunning VIP spa suites, with floor-to-ceiling windows overlooking Biscayne Bay. Each has been custom designed for specific treatments. It's a sensuous environment to indulge...more
Front desk very professional, courteous, trained well, accommodating, gracious and pleasant.
Therapists are excellent - we had two treatments and experienced deep tissue, hot stone, reflexology. These therapists (mine was Maria and my friend saw Tracy) were phenomenal and delivered an incredible experience. Maria not...More
There was so much positive hype via email/phone PRIOR to the arrival date. Then so many times I had to follow up because of not receiving confirmations, or changes in times of treatments or of the actual arrival date, etc. After the latter interactions, my...More
3 of us booked during Miami Spa Month. The staff that checked us in at the front desk, Marbella, was so wonderful and helpful all the way. She made us feel relax from the beginning. Also, there was another lady (African American with curly hair...More
The Mandarin Oriental hotel chain has a reputation for 5 star service and being ultra luxurious. I came here for the day with my husband to enjoy the spa, pool, and La Mar and feel this hotel has lost some of its luster and falls...More
Partner and I booked 2 back to back massages during spa month - July 8. I did the deep tissue with Luis and finished with Russell. They left me in the same room (which is the logical thing to do mostly, when it's two consecutive...More
Just yesterday, a member of my family wanted to spend sometime by the pool side.
She has disability walking and needs some extra assistance.
The pool personnel was so helpful making sure she was meeting her needs. Plus, she was asked several times if she...More
We booked a couple's ensuite signature massage and albeit being nicely set and correctly done, neither of us were impressed with the result. The massage was bound to be 90' long and we kept having the feeling that there were too many pauses and far...More