Miami Luxury Shuttle
Miami Luxury Shuttle
3.5
5:00 AM - 11:30 PM
Monday
5:00 AM - 11:30 PM
Tuesday
5:00 AM - 11:30 PM
Wednesday
5:00 AM - 11:30 PM
Thursday
5:00 AM - 11:30 PM
Friday
5:00 AM - 11:30 PM
Saturday
5:00 AM - 11:30 PM
Sunday
5:00 AM - 11:30 PM
About
Miami Luxury Shuttle specializes in Miami Airport Shuttle, Port of Miami Shuttle, Ft. Lauderdale Airport Shuttle, Port Everglades Shuttle Services, Miami Car Services and Fort Lauderdale Limo SUV
Our service offers a variety of transportation. Guests can choose between our Private Ride Service, a Daily Shared Ride only to the Port of Miami, our Executive Limo Service, and Private Coach
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The area
Address
How to get there
- School Board • 1 min walk
- Eleventh St • 7 min walk
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Restaurants
1,705 within 3 miles
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651 within 6 miles
Contribute
Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
3.5
23 reviews
Excellent
12
Very good
3
Average
0
Poor
2
Terrible
6
Amanda T
7 contributions
Dec 2023 • Family
Nice comfortable and clean ride. Arrived on time and communicated location well to pick us up from the airport.
Written December 26, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SusanB561
20 contributions
Nov 2022
They were late coming…so definitely tell them you have your bags before you actually have them. However, the driver was AWESOME! We had accidentally left an item in the car and the driver turned around and returned back to the airport….ran it into the terminal and found us! What service. The only reason I give four stars…is due to their tardiness…it’s not the driver’s fault….the company doesn’t send them earlier enough.
Written December 8, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello,
Thank you for your feedback I appreciate it truly and ill personally work on bettering this.
i'm happy you enjoyed your trip and our driver was able to assist you in recovering your item.
we look forward to assisting you in the future, thank you!
Written December 8, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Heather W
1 contribution
Dec 2019 • Family
Very professional drive. I only negative comment I would have Was trying to call the company they don't pick up the phones. When press a button to be directed it hangs up on you. other then that the cars are beautiful, clean and drivers were very polite.
Written December 15, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Megan J
1 contribution
Mar 2023 • Solo
My travel agent booked this reservation for me after an unexpected flight delay.
With a quick turn around to get from FLL to port of Miami, my driver Patricia was there waiting for me and my bags the moment I stepped out of the door of the airport.
She had me to the port quickly and safely and helped me make my cruise on time after a stressful day of travel.
Patricia had such a calming and professional demeanor and was the exact person I needed to save the day.
Couldn’t thank her and this service enough for showing up just when I needed it.
With a quick turn around to get from FLL to port of Miami, my driver Patricia was there waiting for me and my bags the moment I stepped out of the door of the airport.
She had me to the port quickly and safely and helped me make my cruise on time after a stressful day of travel.
Patricia had such a calming and professional demeanor and was the exact person I needed to save the day.
Couldn’t thank her and this service enough for showing up just when I needed it.
Written April 1, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for you kind words. We are so glad you enjoyed your ride
Written May 23, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Janet_Jay71
Ewing, NJ12 contributions
Jun 2019 • Family
Have to say I was very pleased with my overall experience. From the confirmation of pick up. To the quick responses when asking questions and ultimately to the timely pick up at the port. I received a call from the driver to let us know where he was waiting.
Overall great experience and will definitely use them again.
Overall great experience and will definitely use them again.
Written June 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marty
2 contributions
Dec 2021
I deliberately chose Viator/Miami Luxury Shuttle based on Facebook cruise groups recommendations. I wanted a private shuttle for my wife and another couple we travel with. My wife has severe asthma and has trouble standing for long periods of time.
We booked through Viator who contracted Miami Luxury Shuttle. I sent 2 messages to Miami Luxury Shuttle prior to our trip explaining that we had requested an 8am pick up so we could get to the Miami cruise port prior to 9am. The responses I received were very vague. Apparently Viator has contracted Miami Luxury Shuttle for its shuttle service. If I knew this prior, I would have booked elsewhere.
On the day of our shuttle (Dec 26), we were waiting outside for our shuttle. At 8:05, no one had arrived so I made a courtesy call to Miami Luxury Shuttle 1-786-624-9482. A woman answered . I asked about our shuttle. She quickly responds that we booked it for 9am not 8am. I asked her to review my messages again - then she rudely says "Oh I see that now, let me check on the driver" She calls back and says he is 10 minutes away. I said Ok. Then 15 minutes later (@ 8:20am), the driver texted me and said he was 15 minutes away. I was not happy. It is now almost 8:30 and he was not arriving until 845am. I called the number for the shuttle again. Several times, someone answered the phone then immediately hung up without saying anything. Finally, the same woman answered the phone. I explained that the driver texted that he was not to arrive for another 15 minutes. She started screaming at me on the phone that the driver had been trying to call me. She said he had called me 15 times . As I was trying to explain to her that he only texted once and never called. She then said " If you want a ride to the cruise port, you better answer his call" I told her that this was very poor customer service and she hung up on me. I have a screenshot of my phone that shows no calls from the driver.
So the driver arrives @ 840am. He didn't talk at all but wasn't rude. As we get on the freeway, we all notice he has no mask on. I was in the front seat and did not even see a mask laying around anywhere. I have a photo of him without a mask driving us to the port. We all wore masks. The email confirmation stated that we have to wear masks and their drivers will wear masks. After riding in the car for about 15 minutes, there was no point asking him to put on a mask. Why hasn't Viator and Miami Luxury Shuttle mandated this policy or is this optional?
When we returned home from our cruise, my wife tested positive for Covid. We have no idea where she caught the virus but certainly based on the actions of our driver, we can not rule out the shuttle as the source of the infection. By the way, my wife had to postpone a serious surgery due to her positive infection.
I called Viator customer service and talked to Will on 1/5/22 and explained my concerns. He stated that he would escalate my complaint and notify Miami Luxury Shuttle. I received an email on 1/7/22 stating that Viator has reached out to Miami Luxury Shuttle and I would have an answer within 7 days.
On 1/19/22, which is 12 days later, I called Viator customer service and stated that I have not heard back from Viator in regards to my complaint. The rep from Viator stated that she would reach out to Miami Luxury Shuttle again and I would receive a response in 7 days. AGAIN, are you serious? I told her that was unacceptable. Miami Luxury Shuttle has terrible reviews and I doubt they will even respond to Viator
On 1/24/22, I received the following email response from Viator.
“ Miami Luxury Shuttles advised that the driver was delayed due to unforeseen traffic circumstances. Additionally they would like to note that their drivers are tested weekly for covid and due to the nature or the virus , everyone that travels is at an increased risk to be exposed to it.”
Basically, Viator and Miami Luxury Shuttles are stating that regardless of their printed policy on their website, as long they test their drivers weekly – they don’t have to wear a mask. We were all tested 2 days before our trip, yet we wore a mask for our protection and the driver’s.
Too many false claims and zero accountability from Viator and Miami Luxury Shuttles. We will not use them again!
We booked through Viator who contracted Miami Luxury Shuttle. I sent 2 messages to Miami Luxury Shuttle prior to our trip explaining that we had requested an 8am pick up so we could get to the Miami cruise port prior to 9am. The responses I received were very vague. Apparently Viator has contracted Miami Luxury Shuttle for its shuttle service. If I knew this prior, I would have booked elsewhere.
On the day of our shuttle (Dec 26), we were waiting outside for our shuttle. At 8:05, no one had arrived so I made a courtesy call to Miami Luxury Shuttle 1-786-624-9482. A woman answered . I asked about our shuttle. She quickly responds that we booked it for 9am not 8am. I asked her to review my messages again - then she rudely says "Oh I see that now, let me check on the driver" She calls back and says he is 10 minutes away. I said Ok. Then 15 minutes later (@ 8:20am), the driver texted me and said he was 15 minutes away. I was not happy. It is now almost 8:30 and he was not arriving until 845am. I called the number for the shuttle again. Several times, someone answered the phone then immediately hung up without saying anything. Finally, the same woman answered the phone. I explained that the driver texted that he was not to arrive for another 15 minutes. She started screaming at me on the phone that the driver had been trying to call me. She said he had called me 15 times . As I was trying to explain to her that he only texted once and never called. She then said " If you want a ride to the cruise port, you better answer his call" I told her that this was very poor customer service and she hung up on me. I have a screenshot of my phone that shows no calls from the driver.
So the driver arrives @ 840am. He didn't talk at all but wasn't rude. As we get on the freeway, we all notice he has no mask on. I was in the front seat and did not even see a mask laying around anywhere. I have a photo of him without a mask driving us to the port. We all wore masks. The email confirmation stated that we have to wear masks and their drivers will wear masks. After riding in the car for about 15 minutes, there was no point asking him to put on a mask. Why hasn't Viator and Miami Luxury Shuttle mandated this policy or is this optional?
When we returned home from our cruise, my wife tested positive for Covid. We have no idea where she caught the virus but certainly based on the actions of our driver, we can not rule out the shuttle as the source of the infection. By the way, my wife had to postpone a serious surgery due to her positive infection.
I called Viator customer service and talked to Will on 1/5/22 and explained my concerns. He stated that he would escalate my complaint and notify Miami Luxury Shuttle. I received an email on 1/7/22 stating that Viator has reached out to Miami Luxury Shuttle and I would have an answer within 7 days.
On 1/19/22, which is 12 days later, I called Viator customer service and stated that I have not heard back from Viator in regards to my complaint. The rep from Viator stated that she would reach out to Miami Luxury Shuttle again and I would receive a response in 7 days. AGAIN, are you serious? I told her that was unacceptable. Miami Luxury Shuttle has terrible reviews and I doubt they will even respond to Viator
On 1/24/22, I received the following email response from Viator.
“ Miami Luxury Shuttles advised that the driver was delayed due to unforeseen traffic circumstances. Additionally they would like to note that their drivers are tested weekly for covid and due to the nature or the virus , everyone that travels is at an increased risk to be exposed to it.”
Basically, Viator and Miami Luxury Shuttles are stating that regardless of their printed policy on their website, as long they test their drivers weekly – they don’t have to wear a mask. We were all tested 2 days before our trip, yet we wore a mask for our protection and the driver’s.
Too many false claims and zero accountability from Viator and Miami Luxury Shuttles. We will not use them again!
Written February 3, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alar256
Ashland, WI4 contributions
Apr 2019 • Friends
Even though not on their website's list of Fort Lauderdale hotels Miami Luxury Shuttle picked up passengers at, they said they would pick us up at ours for no extra charge. And the price was only pennies more than other shared shuttle services. They were right on time at our hotel, driver excellent at manuevering (sp) through traffic to get us directly to the Norwegian Cruise Line docks at the Port of Miami in short order. Driver pleasant and courteous. Communication with office very good. Couldn't ask for more.
Written May 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NTJSan
Savannah, GA2 contributions
Apr 2024 • Family
100% not recommended!! Booked for 8:30, not getting the first communication 40 mins later. and rude customer service. She was yelling at us over the phone when we said we can’t wait much longer. And ended up paying another shuttle to take us to the airport. I’ve booked shuttle so many times and this is the only company that does not communicate with their customer. I guess they’re just trying to get pay and not doing the service. If you’re booking with them make sure you’re really on them, on the time of your booking. Otherwise they’ll say it’s your fault even if they’re the one being late. Shame on VIATOR for promoting their business
Written April 25, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catherine B
Millsboro, DE131 contributions
Mar 2024 • Family
We were 4 people including a toddler coming off an NCL cruise with 4 large pieces of luggage and a large stroller. We had a tight time frame due to an early flight but our driver Patricia made it so easy. She communicated by phone before we disembarked, waited for us to appear, then met us within 3 minutes in a large Chevy Suburban, complete with a clean child safety seat. Her driving was careful and professional. The cost was reasonable compared to two Ubers or taxis we would have needed otherwise and the freedom from stress was priceless.
Written March 23, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thank you for your comments it was a pleasure to provide our services Miami Luxury Shuttle
Written June 12, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tiglily18
Westminster, MD12 contributions
Jan 2024 • Family
We used Miami Luxury Shuttle for our to/from Port of Miami. The process to book was seamless. Sandra was wonderful when I called to confirm our reservations several times. I was in charge of booking transportation for 13 people and I wanted to be sure nothing interfered, so I may or may not have called 3x. Pick up from the airport was painless. Andres was wonderful and we requested him for our return trip from Port of Miami. They were extremely patient with us on our return when 1 person from our party was delayed leaving the ship. I communicated the issue with them and they assured me to take our time. We were about an 1.5 late leaving the port, but they accommodated us and got us to the airport with no trouble. Andres is probably the master of tetris with the way he packed our luggage in the back. We could not recommend them enough! Our experience w/ their service was wonderful!
Written January 17, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thank you for your comments it was a pleasure to provide our services Miami Luxury Shuttle
Written June 12, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have 8 people that need transportation to Miami Cruise port. From Hampton inn and suites at the blue lagoon. What would be the cost.
Written December 5, 2019
Thank you for choosing Miami Luxury Shuttle for 8 people will be $100.00 Private Service
Written December 5, 2019
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