Kaseya Center
Kaseya Center
4.5
5:00 AM - 12:00 AM
Monday
5:00 AM - 12:00 AM
Tuesday
5:00 AM - 12:00 AM
Wednesday
5:00 AM - 12:00 AM
Thursday
5:00 AM - 12:00 AM
Friday
5:00 AM - 12:00 AM
Saturday
5:00 AM - 12:00 AM
Sunday
5:00 AM - 12:00 AM
About
A modern architectural marvel where the NBA's Miami Heat play.
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Tours & experiences
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Top ways to experience American Airlines Arena
The area
Address
Neighborhood: Downtown
How to get there
  • Freedom Tower • 4 min walk
  • Park West • 4 min walk
Reach out directly

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles5,790 reviews
Excellent
4,034
Very good
1,404
Average
244
Poor
63
Terrible
43

Caroline C
Camden, ME30 contributions
1.0 of 5 bubbles
Mar 2021 • Couples
They now have these annoying ushers walking around telling everyone to keep their masks over their nose and mouth at all times even though the closest person to you will be 7 rows in front of you or behind you. The lighter your skin tone the more they harass how you are sitting in your seat but not if you have a darker skin tone. You can comfortably put your feet up on the seats in front of you all game if you want. They will be too afraid to say anything to you so you should be safe to sit however you want. You cannot take a sip of water inside the arena or you will be thrown out without a refund. Everyone seemed irritated to spend minimum $100/ticket to have to throw away their drinks or chug them before entering. They are on power trips here. Do not attend. Do not waste your money. Watched the usher harass two pretty white girls, a white father/son, and a couple of older white gentlemen. The experience is not enjoyable or worth the money because the ushers are constantly bothering people that are just trying to watch the game. Some have a seemingly racial bias against white people. Spent more time watching the ushers harassing people than the actual game itself. They are out of control.
Written March 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Paul S
28 contributions
1.0 of 5 bubbles
Jan 2024 • Business
I have always flown American. I paid full price for first class tickets from DFW to London. I wanted to return a day early and they said there was room in first class to do so, but it would cost me $3,400. I asked what if I dropped to Business class and she said $2,900. There was space available but these heartless cold blooded people absolutely do not care one bit about customer service even when it cost them nothing. We are expecting snow at home (LR) and I was trying to beat the bad weather. Shockingly mean and heartless in my opinion.
Written January 12, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

rstravelerMaryland
Simpsonville, MD169 contributions
3.0 of 5 bubbles
Mar 2022
Attended Heat game with family recently. Best thing going are the sight lines, excellent from Sec 306. The downsides...seats are cramped together and in all honesty the arena needs serious upgrades. Scoreboard is small and player stats are difficult to read. Plus the floor was very sticky...screams that the ownership isn't taking care of this place. The Bayside around the arena was fun, but really tough getting out after the game. Can see why the place isn't full for a very good team.
Written March 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

jadybugs
Calgary, Canada954 contributions
4.0 of 5 bubbles
Jan 2020
We came for a raptors game and enjoyed the arena. Usually I always buy tickets in advanced and usually they go down so this time I waited. Big mistake. Dumb on my part as it was a Canadian team playing during the holidays when there likely were a lot more Canadians. Oh well. We ate at the asian place which was great but I wanted to alter a meal so my husband could eat it as he is celiac and they would not make any changes so he had to go to the mexican place and have nachos instead. Kind of too bad. All I wanted was rice vegetables and a fried egg but they said no. The stadium was easy to get out of which I thought might be a little difficult but I was wrong. We just called an uber to the mall next to it and all worked out great!
Written January 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mallo_Pahanen
Helsinki, Finland616 contributions
4.0 of 5 bubbles
Apr 2022
A good place to watch basketball and Miami Heat prelims.

Here you can find everything you need to have a good time and purchase Heat accessories.

The traffic arrangements can be quite congested, so you should be prepared for that. It is worth finding out about bus route changes and bus stop changes.
Written October 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jesse R
Point Fortin, Trinidad53 contributions
5.0 of 5 bubbles
Jan 2020
I visited in January of 2020 to Celine Dion's COURAGE world tour concert. The acoustics/sound system were exceptional and visuals were great.
The service and staff were exceptional and quality. When booking tickets it is advised to check using a third party affiliate site to see the view from the seat. If you do this before you will be satisfied with your selection and no problems at the event.

I must add that regardless which selection, you do get a good viewing from even up top on high. So book your tickets and arrive early and enjoy your game or concert.
Written February 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

jsmileyface
Loxahatchee, FL7 contributions
5.0 of 5 bubbles
Sep 2022 • Friends
Being disabled is not an easy thing especially around a huge crowd, I was very impressed how accommodating it was for me on this particular occasion. Crew seemed very organize trying to get ppl in through parking & security, however, process was a bit slow but it could also be due to the massive crowd. Arriving there early is highly recommend.
Written September 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

WMtownie
Fort Lauderdale, FL5 contributions
1.0 of 5 bubbles
Sep 2022 • Friends
This venue is so incredibly poorly managed. From the food service folks to the event staff. Several horrible things happened while I was there to see Kevin Hart including:
1) I witnessed an event staff member punch a guest several times. She was finally pulled off the man by her co-worker. She needs to lose her job.
2) Another event staff member tried to start a fight with another guest but that guest's friend convinced her to walk away.
3) The event staff brought us to our seats in the absolute wrong section. We didn't even know until about halfway through the 2nd comedian's act.
4) The food service folks don't tell you that you need to order using a computer terminal and wait for your food and there are no signs directing you to do that. Consequently, more than 1 person stood in line, inadvertently holding up the line.

The venue should hire staff members that aren't so trashy and maybe take more pride in their work
Written September 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

FabulousTL
Bonita Springs, FL673 contributions
4.0 of 5 bubbles
Dec 2021
Saw Andrea Bocelli here and it was nice. Seats were comfortable enough. The cup holders are great. The signage inside is adequate to find your seat but unfortunately the outside signage is terrible. They should have better signs at the entrances. The price of beverages is ridiculous.
Written December 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Denita C
6 contributions
4.0 of 5 bubbles
May 2021
Went to watch the Heat versus the Timberwolves. Had great seat, tons os social distancing and face mask is a must. They even had one dude who was the face mask hound (LOL). He popped up out of no where and was like "pull up your face".
Written May 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Kaseya Center - All You Need to Know BEFORE You Go (2024)

Frequently Asked Questions about Kaseya Center

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