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Review Highlights
Great 3 hour cruise

Took the Key West express from Marco Island on 2/22/19 what an adventure, smooth seas a lots of... read more

Reviewed 3 weeks ago
Tom P
Happy New Year

Son and his partner, hubby and I rode the 3 1/2 hour Key West Express to Key West out of Marco... read more

Reviewed February 9, 2019
MayZKat
,
Naples, Florida
Read all 176 reviews
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Traveler Overview
  • Excellent68%
  • Very good26%
  • Average4%
  • Poor1%
  • Terrible1%
Travelers talk about
“day trip”(23 reviews)
“conch train”(7 reviews)
About
Get away to Key West, America's Caribbean Paradise, aboard Key West Express, where getting there is half the fun! What are you waiting for? Climb aboard our sleek, clean, modern, air-conditioned high-speed ferries - Features sundecks, snack bar...more
Suggested duration: More than 3 hours
Contact
951 Bald Eagle Dr, Marco Island, FL 34145-2303
Website
+1 239-463-5733
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All reviews day trip conch train inside seating deck of cards rough seas takes hours buy train tickets food counter prone to sea sickness smooth ride hour boat ride the upper deck available for purchase rose marina concession stand great trip an adventure
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Reviewed 3 weeks ago

Took the Key West express from Marco Island on 2/22/19 what an adventure, smooth seas a lots of sunshine. Would definitely recommend taking this boat to the Keys

Date of experience: February 2019
1  Thank Tom P
KWE_Mgr, Manager at Key West Express - Marco Island, responded to this reviewResponded 3 weeks ago

Tom we sincerely thank you for your lovely review, and are delighted that your experience was as we wish for each and every guest. It means a lot to receive your recommendation. With Warm Sunny Regards, Key West Express

Reviewed February 9, 2019

Son and his partner, hubby and I rode the 3 1/2 hour Key West Express to Key West out of Marco Island on New Year's Eve Day. The boat was nearly empty and it was a fun smooth sail all the way. Key West was...More

Date of experience: December 2018
Thank MayZKat
KWE_Mgr, Manager at Key West Express - Marco Island, responded to this reviewResponded February 11, 2019

We treasure your compliments and thank you for sailing with us. This is a super busy time year for Florida visitors, and Key West a very popular destination! Bagatelle is delightful, but then the entire island is a foodie paradise! Your advise of using a...More

Reviewed January 28, 2019 via mobile

My husband and I booked a day trip to Key West from Marco Island. We booked more than a week ahead and didn’t realize the weather was going to be stormy that day. We prepared for the worst by taking Dramamine both ways but were...More

Date of experience: January 2019
1  Thank Charleen L
KWE_Mgr, Manager at Key West Express - Marco Island, responded to this reviewResponded January 29, 2019

Charleen we are pleased to know you enjoyed your overall experience and thank you for sharing. Travel from our Marco Island location is limited between December 26th and mid February. Beginning on the 14th of February this year we begin sailing 7 days a week...More

Reviewed December 25, 2018

I have trouble understanding all of the negative reviews? My wife and I were in Ft. Myers on vacation and decided to take a two day trip to Key West using the Key West Express. It was a great experience. A couple things to take...More

Date of experience: December 2018
Thank irish_buffalo
KWE_Mgr, Manager at Key West Express - Marco Island, responded to this reviewResponded December 26, 2018

One of the best aspects of review sites such as TripAdvisor is that travelers have the opportunity to prepare for what they can expect. Being prepared in all situations is key to enjoying the most positive experience possible. A few simple tips such as a.)...More

Reviewed December 1, 2018

Silver Airways cancelled our flights from Key West to South West Florida Airport (RSW) pre-booked for November 2018 back in September 2018. We therefore looked carefully at replacing that flight with a one-way trip on the Key West Express but unfortunately we found it impossible...More

Date of experience: September 2018
Thank chrismB7939WN
KWE_Mgr, Manager at Key West Express - Marco Island, responded to this reviewResponded December 3, 2018

Chris we are glad to know you have found the online booking process to be easier. We always strive to make booking as seamless as possible and our website easily navigated. It is disappointing you were unable to secure seats in September. It is not...More

Reviewed August 6, 2018

This was a fun trip. The only mistake I made was to come back the same day. Doesn't leave much time to explore Key West. Next time I will book a room and stay for 2 days.More

Date of experience: September 2017
4  Thank quips1964
KWE_Mgr, Manager at Key West Express - Marco Island, responded to this reviewResponded August 8, 2018

It is always wonderful to hear our guests enjoyed a fun experience. Your suggestion to spend more time is a good one. A one day trip allows enough time to get a little taste of the island however extending your stay will ensure time to...More

Reviewed July 22, 2018

What an awesome time we had. My daughter and I went on this trip to Key west. We decided to spend the night therefore we could have more time and not be rushed. But what do we do with our luggage. They have that one...More

Date of experience: July 2018
6  Thank captainbecky
KWE_Mgr, Manager at Key West Express - Marco Island, responded to this reviewResponded July 24, 2018

Captain Becky we thank you for sharing your feedback and are delighted you decided to spend a night. The island has so much to offer more time is easy to fill! Your recommendation is sincerely appreciated and will certainly be helpful to others, Very Best...More

Reviewed July 18, 2018 via mobile

We took the Key West Express from Marco Island and enjoyed an awesome day. The staff was wonderful and seating was available inside and out. We totally enjoyed the 3 hour trip as it was very relaxing with a plenty of room to move around...More

Date of experience: July 2018
2  Thank Livinginparadise63
KWE_Mgr, Manager at Key West Express - Marco Island, responded to this reviewResponded July 24, 2018

Living in Paradise we are delighted to hear you chose us to visit America's southernmost destination! We thank you for sharing your experience and hope for the pleasure of your return! Sunny Regards, Key West Express

Reviewed June 30, 2018

This Key West Express out of Marco Island to Key West was a very nice travel. We were pleasantly surprised and very comfortable on the trip over to Key West and back. We will definitely do this again.More

Date of experience: February 2018
1  Thank Angela R
KWE_Mgr, Manager at Key West Express - Marco Island, responded to this reviewResponded July 2, 2018

Thank you for sharing Angela. It is wonderful to know we are satisfying our guests. If you are in the area for the summer we will be sailing from Marco Island every Tuesday and Wednesday in July as well as August 1st, 7th and 8th....More

Reviewed April 17, 2018

Leaving from Marco to Key West was problem free, and free parking in the lot across the street. No problems, no worries. A little gift shop selling coffee and snacks is available in the parking lot as well. Staff and crew very friendly and accommodating....More

Date of experience: April 2018
6  Thank judyl237
KWE_Mgr, Manager at Key West Express - Marco Island, responded to this reviewResponded April 18, 2018

Judy we appreciate your feedback and thank you for recognizing our crew. We actually play different movies on each of the first two decks. One is generally a comedy while the other is typically action or drama. The opportunity to view the sunset on the...More

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Questions & Answers
Ask a question
Jeremy B
July 23, 2018|
AnswerShow all 2 answers
Response from KeyWestExpress | Property representative |
Good Morning. The Marco Island season is starting to wind down. We currently sail from there on Tues and Wed's, through August the 8th. Restarting on Dec 26th. Keep in mind that the ferry from Ft Myers Beach does sail... More
0
Votes
twinmom91
January 28, 2018|
Answer
Response from KWE_Mgr | Property representative |
Correct, we do not have gambling onboard, however we have TV's throughout and play movies on both the 1st and 2nd deck. We do have food available as well as full bar service.
1
Vote