Old Town Gliders

Old Town Gliders, Kissimmee: Tickets, Tours, Address, Phone Number, Old Town Gliders Reviews: 2.5/5

Old Town Gliders
2.5
What people are saying
Poor Customer Service
Jul 2011
I was on vacation with my Teenage daughter, and 11 year old son in Florida, We had gone to the Segliders location that they have in Old Town in Kissimmee Fl. We went to the location 2 times to check out the services and the segways and were eager to ride them. We booked a rental time, and arrived the next day for our scheduled appointment time. When we arrived we were turned away, due to the fact that my son was not heavy enough to ride. Now, don't get me wrong - safety is always first, but what my issue here is, the fact that we were there 2 other times, and the employee allowed us to book the units and then wasted one of our vacation days so we could hang around to meet our appointment time, just to be turned away. If they have rules that need to be followed, then they need to be followed by all employees. The worst of it was the guy that turned us away was the manager of the location and he said that "If my guys are breaking the rules when I'm not here, there's nothing I can do". My comment to his was - yes there is something you can do, you can fire them. These employees that are breaking the rules - they are a representative of the company, and having people walk away that are hostile due to being jerked around and having their time wasted when vacation time is precious needs to stop. I have gone segway riding at an affiliate of this location, but did so solo, and was unaware of the weight restriction (and it's also not posted at this location) I will say that I thouroughly enjoyed my experience in Boston, but was completely turned off in Florida. Get staff that follows your rules instead of wasting your customers time.

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Tours and Tickets


2.5
3 reviews
Excellent
0
Very good
1
Average
1
Poor
0
Terrible
1

WisconsinGorilla
Wisconsin102 contributions
Good view
Dec 2012 • Family
This ride was good if you don't mind heights and great to view the area. Medium price for that area. Its best for teenagers and adults to ride.
Written December 26, 2012
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

RCACC
Saint John, Canada12 contributions
Poor Customer Service
Jul 2011
I was on vacation with my Teenage daughter, and 11 year old son in Florida, We had gone to the Segliders location that they have in Old Town in Kissimmee Fl. We went to the location 2 times to check out the services and the segways and were eager to ride them. We booked a rental time, and arrived the next day for our scheduled appointment time. When we arrived we were turned away, due to the fact that my son was not heavy enough to ride. Now, don't get me wrong - safety is always first, but what my issue here is, the fact that we were there 2 other times, and the employee allowed us to book the units and then wasted one of our vacation days so we could hang around to meet our appointment time, just to be turned away. If they have rules that need to be followed, then they need to be followed by all employees.

The worst of it was the guy that turned us away was the manager of the location and he said that "If my guys are breaking the rules when I'm not here, there's nothing I can do". My comment to his was - yes there is something you can do, you can fire them. These employees that are breaking the rules - they are a representative of the company, and having people walk away that are hostile due to being jerked around and having their time wasted when vacation time is precious needs to stop.

I have gone segway riding at an affiliate of this location, but did so solo, and was unaware of the weight restriction (and it's also not posted at this location)

I will say that I thouroughly enjoyed my experience in Boston, but was completely turned off in Florida.

Get staff that follows your rules instead of wasting your customers time.
Written July 12, 2011
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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