Tropical Boat Rentals

Tropical Boat Rentals, Marathon: Address, Phone Number, Tropical Boat Rentals Reviews: 4.5/5

Tropical Boat Rentals
4.5
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The best Boat Rental Company in Florida Keys with a fleet of 26 boats, from 22 ft to 34 ft boats. Tropical Boat Rentals is located in Marathon.
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
57 reviews
Excellent
50
Very good
2
Average
0
Poor
0
Terrible
5

Phil T
1 contribution
From the start booking with Luz was a breeze, she was very easy to work with and had great knowledge of the boats they had to offer. When we arrived at check in Luz greeted us and the check in process was less than ten minutes. We rented a 30' Proline, we did the initial walk around with Amber, she was so awesome to us, very friendly, kind and very knowledgeable about the boat, not only did she know her way around the boat, but she took the extra time to talk with us about the area and gave us some great tips. The boat was perfect, ran great and the Garmin GPS system is very easy to use and a must in this area. We traveled out to the Alligator reef light and the boat ran flawlessly and performed quite well. When returned to the dock to return the boat we were greeted by a gentleman named Mike, he did the final inspection of the boat and same thing, great customer service, you can tell the staff enjoys what they do and go above and beyond to make sure your experience is a good one. Besides the great staff and boat, the one thing that did stand out with this company is you are not restricted like other boat rental companies, they allow you to travel as far as Key west and up to 25 miles offshore, if you really want to experience all that the Keys have to offer this is the company that allows you to do it and again can't compliment the staff enough. Thank you so much for this great and unforgettable experience. We will be back and definitely going do business again.
Written June 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

marinementors
Fort Lauderdale, FL78 contributions
Couples
From December 1st until February 13 we rented a 25 foot Open Fisherman from Tropical Boat Rentals in Marathon, Florida Keys. The boat ran flawlessly for the entire 2 1/2 months.
We fished almost daily either oceanside or bayside as the weather cooperated. About every two weeks, Jeff would come to our RV park, pull the boat from the water, clean the bottom and perform preventative maintenance. We coordinated the effort to not miss a moment of fishing fun. Jeff and Luz checked on us periodically to make sure all was well. This SeaChaser with twin 115 horsepower 4stroke Yamaha engines was perfectly suited for the two of us with a nice big live well. Standard was a landing net, gaff, outriggers, fenders, lines anchor, GPS and VHS radio. It was fuel efficient too! Thank you Jeff and Luz.
Written February 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Brian H
Glennie, MI3 contributions
Family
Our family rented a 22' sea chaser for a week over the Christmas holiday, we had the boat delivered to big pine key, the process was smooth, they were on time and had great communication, we were happily surprised that the boat was so clean upon it being dropped off, the motor ran great, electronics on the boat functioned flawlessly and were easy to use. The boat was well outfitted and came with the requested equipment. The equipment, boat, and motor (Yamaha 4 stroke) are all first rate, I have rented boats in the keys at least six times, and this was by far the best quality equipped boat available. Luz and Jeff do a great job, we will definitely be booking our next rental through them. The 22' boat worked great in the back country channels and was very economical to run. It was windy when we were there so we only made it offshore a few times, however the sea chaser handled the rough water fine as long as you take your time and pay attention to what your doing. Next time down I think we will try one of the bigger boats. After renting boats in the keys for as long as I have, I thought the price was extremely fair for the quality of rig you receive. We had a great time fishing, diving, and boating thanks to Tropical Boat Rental, we will be back.
Written January 7, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Mary D
Rome, Italy7 contributions
Couples
Customer Service is terrible and unauthorized billing of credit cards. Not worth it...plan ahead and use another company. We rented last minute and now I realize why they were the only ones that still had rentals available. Long lines, disorganized, rude, limited English, no maintenance or upkeep of the boats.
Written August 12, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

FloridaFishingFool
2 contributions
I did not authorize use of my credit card at this establishment and yet they charged my card $317 for a boat. I proceeded to call and explain I did not authorize charge and lady barely spoke English and said oh well. Very bad business.
Written July 2, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Kevin W
Denver, CO7 contributions
Friends
We rented a 22' boat here for 4 days while we stayed on Marathon. For 3 days we stayed around the reef and 1 day we went out to 'The Hump' to catch some big Tuna. We noticed the first night that the exterior lighting did not work so it made cleaning the boat at night pretty tough. The live well stop aerating the first day but the pump did continue to move some water. By the 3rd day we were forced to back flush the line to get water flow again. Day 4 we book a captain to take us to the Hump (Dustin) and discovered the live well completely stopped working. One more trip back to the marina and a quick back flush to try to get water flow and we headed out to the hump. By the end of the day our GPS was tracking about 100-200 feet off and told us we were driving on land. The fish hold had screen screwed to the outlet hold so it was nearly impossible to clean properly.
Handling of the Boat:
On the way out to the Hump the Captain noticed that the engine's RPMs were different and it was difficult to keep going in a straight line. He also complained that the boat would not hold a straight line when coasting/trolling. It continually spun causing problems when long lines were let out. We went out with 3-5 mph winds(super calm) and it the waves hit the hull like we were on a motocross track(another complaint of the captain).
When we returned to unload and cleanup we were running a bit late. By the time we got the fish hold cleaned out and tracked by sight at night back to drop the boat we were pretty late. We were billed an additional $105 with no returned calls and when my brother went in to speak with them(he's a local) they were 'unavailable'.

Save yourself the hassle and just rent elsewhere. The lack of customer service is what really makes this company horrible.
Written March 13, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kevin, as we also answered to your review in Google, we appreciate your business but we consider this complaint unfair. You never notified a malfunction on the boat during the rental which you committed to us when you signed our Boat Rental Agreement. By signing the Boat Rental Agreement you also agreed that you will return our boat by 5 pm the last day of rental otherwise there would be a late charge of $35 per hour. You called us at 5:30 pm on Friday March 4th to confirm us you will be arriving to our marina by 6 pm with the boat because you wanted to go to your place to clean the boat, but we told you at that moment, it was not necessary. By 7 pm the boat had not arrived yet to our marina. Therefore, we called you at 7:03 pm and again you told us that you will take just a few minutes to arrive to our marina with the boat. At that moment, we asked you if you have any kind of problem with the boat and you answered us that everything was OK. By 7:13 pm you still had not arrived to our marina with the boat so we called you and left the message asking you again if you have any kind problem with the boat. You called us back right away to tell us that everything was OK and that it will take a few more minutes to arrive to our marina with the boat. Finally, at 8:10 pm you arrived to our marina with the boat and once the member of our staff reminded you that the arrival fee would be charged you start telling him that a malfunction on the GPS caused the delay. So, our staff member immediately checked the GPS and he found no malfunction on it or on the bait-well either. We work very hard in maintaining and servicing our boats and we expect our clients obey our policies which are no different than the other boat rental companies.
Written March 15, 2016
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Scott50
Pequea, PA26 contributions
I have rented a boat from this place 4 X , We did not have any problems the past 3 times but this last time we did. As we were checking out , we were waiting in the office with the Office Manager. The door to the shop opened and a man walked in and pointed his hand and index finger at my wife like it was a gun and said "bang" then pointed it at me and said "bang" " "should have paid attention" and shut the door. My wife said to the manager who was that and she said it was an employee that cleans the boats and is a "Captain" and can deliver boats for the owner. This was a day after the shooting in Washington DC at the baseball field. My wife got very upset and the manager said that she did not know why he would do that. I asked to speak to the owner and was told he was not there. I asked that he call me and they said he would. He did not , the next day we stopped in and again he was not there and the manager called him and he did not answer, so she called his wife who also works there ,she takes the reservations. She said that she did not want to talk with us. I was very disappointed with both of these owners, both would not speak to us!! I told the manager that s fine, they can read about it in trip advisor. As we were walking out he (the owner called and wanted to talk with us! Unbelievable!!! This is why he called not because he cared about his actions or his employee s action but about how my review might hurt his precious little business. He did not listen to my wife just went on and on about how this guy would not hurt a fly and he is not an employee there ( funny the office manager said he cleans the boats there and that he was an employee. Somebody is lying. Folks let me tell you there are a lot of places that rents boats in the Keys. I choose to spend my hard earned money at a place that cares that I get a fair deal , decent equipment and that if there is an issue , I will at least be heard. That is not the case here and he proved that 100% to me. I will never return I have already started my search of e a rental boat for next summer. It's a shame his boats run ok and are clean, but if you have an issue ,good luck because he won't help you out, he will beat you up.
Written July 8, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

eb29464
Charleston, SC84 contributions
Family
Very clean boats, nicely equipped and fairly priced. Convenient location to Marathon. Staff is very helpful and friendly. Would recommend.
Written May 10, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

jerseygirl879
Neptune, NJ4 contributions
Family
Second year renting 25' Sea Chaser for our family Easter vacation. Great staff and a great boat! Had a wonderful time last year and again this year fishing, snorkeling and sand bar hopping with our family. Highly recommend renting from Tropical Boat Rentals!
Written May 10, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Michele E
Fayetteville, NC98 contributions
Friends
We rented a 29ft ProLine for 3 days..8 friends together for a week in Key Colony. The folks were super accommodating when the weather turned bad and helped us to get the most bang for our buck. We will definitely be back. Thank you again Tropical! Your friends from NC.
Written April 15, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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