Dolphin Bay Watersports

Dolphin Bay Watersports, Marathon: Hours, Address, Dolphin Bay Watersports Reviews: 4/5

Dolphin Bay Watersports
4
10:00 AM - 5:00 PM
Monday
10:00 AM - 5:00 PM
Tuesday
10:00 AM - 5:00 PM
Wednesday
10:00 AM - 5:00 PM
Thursday
10:00 AM - 5:00 PM
Friday
10:00 AM - 5:00 PM
Saturday
10:00 AM - 5:00 PM
Sunday
10:00 AM - 5:00 PM
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About
For Marathon jet ski rentals and tours, look no further! Kayak and stand-up paddleboard rentals, too. An on-the-water adventure awaits you at Dolphin Bay Watersports in Marathon in the Florida Keys. For adrenaline-filled fun, rent a jet ski or book a jet ski tour. Or, maybe paddleboard or kayak rentals are more your speed. Whatever your age or skill level, we've got a water sport you'll enjoy. The beautiful Florida Keys is best discovered by water, so call us & book your preferred adventure today! Located behind the Hampton Inn at mile marker 54.
Suggested duration
1-2 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

4.0
21 reviews
Excellent
15
Very good
2
Average
0
Poor
0
Terrible
4

steve1958
Kennett Square PA69 contributions
Ben was very helpful in setting us up with jet skis. He adminsitered the boating safety test to our son (16 years old) and walked us through the process of using the jet ski. Paperwork took a bit of time to fill out but had a great time. Would easily use this group again ($85/hour). And very convenient if you're a guest at the Courtyard here.
Written April 3, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Brookie B
9 contributions
Friends
We went out with 2 great guides for the 7 Mile Bridge and Pigeon Key tour. They went over and above to make sure we had a great and memorable experience! We were the last trip of the day on a Wednesday so I was worried about the guides being worn out from a long day in the sun but that wasn’t at all the case. They were great! I will recommend them to anyone.
Written June 23, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

pkittykitt
Pittsburgh, PA17 contributions
Couples
First off it was a beautiful day in the water was pretty smooth. Josh was a great host and pointed us in the right direction. We went jet skiing! Which was right next to the hotel which we stayed at,The Hyatt Place was also perfect and without any hurricane scars.
I would highly recommend if you’re looking for a beach vacation to go to Sombrero Beach and go to the right side of the beach which is Pristine. Bahia beach is not in good shape. Great to see the keys coming back after such a devastating storm.
Written February 4, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Explorer582576
5 contributions
Still fighting with the help of our credit card company to get our money back. Booked online 12/31 for a 1/1 seven kayak rental. Upon arrival we were told the water was to rough to kayak and to go to their sister property to see if they could accommodate us. We were told there was no problem getting a refund. Tranquility Bay did not have enough kayaks so called the company phone number and left a voicemail asking for refund. NO response and all emails to watersports@dolphonbay.com continue to be undeliverable.
Written February 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

jackhowluks
Saint John, IN12 contributions
Family
Avoid like the plague. Currently being pursued & investigated by my credit card company. Zero customer service ethics or responsiveness in the case of our booking, for my family of four. This was to be the last day splurge for our two excited early teens. Showed up to dock for our PREPAID jet ski tour and there wasn't a soul in sight. It was for a 3 p.m. booking, so didn't leave us many options to book elsewhere on a Saturday over the holidays. Kids devastated. I called, emailed multiple times, and no response, even hours later. There are others on here who had same experience, but I thought with the majority being positive, we'd be OK, but I question the positive reviews' legitimacy now, and the staff at the bar & grille in front of the dock said that Dolphin people not showing is nothing new. Save yourself the heartache and book with Sunrise jet ski rentals (next to Porky's on Marathon). They saved the day after calls to nine others fell flat; the couple running it are fantastic with their customers.
Written December 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
We are extremely sorry! There was a glitch in our new online booking setup (now fixed) that prevented notifications from coming through. We deeply apologize for our mistake, especially for its impact on your vacation experience, and of course we are refunding the fee. We are also reaching out to you directly. Again, we are truly sorry.
Written December 30, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Dustyn T
2 contributions
Couples
These guys lost our reservation, whoever Ben is, he needs to be fired. We called to book and get info three days in advanced To schedule this and get info. So excited and then they lose our reservation!? Book somewhere else, or prepare to be disappointed.
Written December 28, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Tom M
1 contribution
Incredibly poor customer service, lies and breach of contract - all within 15 minutes!

We pre-paid for 4 wave runners to accommodate a family of 7 (two adults and 5 teens aged 15-19). We did this the day prior and the customer service by Mike was perfect- I even tipped for his service during the booking.

We returned the following day at 11:30 for a noon-2pm booking. Brad was the only staff member there and we were greeted with somewhat disappointing news: first, morning rains had pushed out their rentals and we would not be able to go out for "quite some time". Second, two of his wave runners required maintenance before they could be used, so our wait would be at least one hour. Brad was apologetic and I told him not to worry about it. It was out of his control and these things happen.

From here it went south - and quickly. Brad and Mike's boss, returned to work on two of the watercraft that were set aside for maintenance. We watched them service the watercraft while we played cornhole and had ordered drinks from TJ's Tiki Bar.

It was at this point that Brad approached us and stated "I'm very sorry, we cannot honor your contract because you are drinking." First off the kids are not over 21 and all the drinks were non-alcoholic (save for my Corona light, of which I had not yet had more than two sips). I walked over to ask about this decision and I was told to speak to Craig.

At this point Craig raises his voice to me and tells me that my entire party is drinking and not fit to rent from them or ride watercraft. He proceeds to tell me that in the "eyes of Florida" I am drunk. I try to calmly explain that save for one beer (largely unconsumed) all drinks are non-alcoholic. Craig, at this point, again says that I am legally drunk and asks if I know the legal limit in Florida? I respond that I had two sips of beer and all other drinks are non-alcoholic and he can verify with the wait staff at TJs. I then stated that the BAC for intoxication in FL is .08 and that I had expected to be waiting at least an hour as they did not have 4 wave runners that we could ride until the mechanical issues were addressed.

Here is where it becomes priceless. Craig tell me for the third time in as many sentences that I am drunk. He then states that my entire party is drinking, that the legal limit in Florida is .02 (incorrect), that he does not have any wave runners experiencing mechanical issues (also incorrect) and that he does not have to refund my money.

At this point I raised my voice in return and told Craig he was better suited for feminine hygiene than customer service. Craig is entirely in breach of contract if he chooses, on an entirely baseless claim, not to rent the watercraft to me he is obligated to refund my money. I needed to escalate this to the General Manager of the resort to get my refund processed. And yes, the wait staff verified that all drinks were non-alcoholic.

Craig is useless and I highly recommend avoiding a rental through them because of him. Incidentally, all employees at TJ's (as well as Mike and Brad) apologized for his actions and demeanor.

It has now been 4 days since my refund was "processed" though it has still not posted to my Amex. I am disputing the charge.
Written July 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Patrice D
Jacksonville, Florida, United States10 contributions
Couples
Hunter took care of us on our arrival. He was very friendly and professional! He gave my husband excellent instructions and made us feel very safe. It was my first time on a jet ski, and I was anxious. He made me feel comfortable. One hour was perfect! I would do that again! Please use them for your jet ski adventure!
Written August 14, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

ans0925
Smiths Grove75 contributions
Family
We rented a jet ski for 1 hour for myself, my husband and our 9 year old. They have 3 seater skis so we only rented 1. They are by far the cheapest place we found and the rental was smooth and easy. The staff was super friendly and helpful. Jet ski was newer model in great condition
Written June 4, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Stay669721
1 contribution
We decided to rent a jet ski last minute, and couldn't of been happier. The staff was extremely helpful and courteous! Thanks so much for all the suggestions and instructions. We definitely recommend Dolphin Bay and will use them again. Thanks!
Written November 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Frequently Asked Questions about Dolphin Bay Watersports

Dolphin Bay Watersports is open:
  • Sun - Sat 10:00 AM - 5:00 PM