The Spa at Cheeca Lodge

The Spa at Cheeca Lodge, Islamorada: Address, Phone Number, The Spa at Cheeca Lodge Reviews: 4.5/5

The Spa at Cheeca Lodge
4.5
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4.5
120 reviews
Excellent
84
Very good
18
Average
6
Poor
7
Terrible
5

Kaylee1006
4 contributions
Heart of the Ocean Facials with Marte - 10/10!!
Jul 2021 • Family
My adult daughter and I wanted some pampering while the guys went fishing. The Heart of the Ocean facials were amazing! Marte is incredibly skilled and knowledgeable with both facials & massage so ask for her! I've had many facials in the past but none compare to Marte. Highly recommend!
Written July 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Florida Traveler
1 contribution
We should have walked out!
Jun 2021 • Family
We had a terrible experience checking into the spa today. Myself, my best friend, and our two teenagers booked a spa experience online for the 4 of us. I had tried to book the appointments over the phone because we all wanted to be together, but every time I called I was put into voicemail or disconnected. I was never able to speak with a live person any time I called, daytime, afternoon, or weekend! A gentleman did try calling me back, but when I returned his call I was again put on hold and disconnected.

So as I mentioned we just booked the massages online. When we arrived the older women with white hair at check in was incredibly rude. She said that the girls could not get a massage, they have to be 18! Our teenagers were not 18. I said I mentioned when I booked online that we had minors , and she told me it says on our website that you must be 18. And then nothing.

I could see the disappointment on our teenagers faces. This was their big day. We had been talking about it for weeks! So I asked if they could at least get facials with maybe a neck and hand massage. The Spa employee left for the back and briskly came back and said NO Massages, facials only. At this point I was ready to leave, the ambiance was gone, the environment was not relaxing, and she was not offering any alternate solutions, or any kind words for that matter.

My best friend felt bad for the therapists who had been expecting 4 appointments , so we decided to stay anyway.
Sue was my massage therapist and she was excellent. She greeted me with a smile and an uplifting attitude, and an excellent massage. She was the One good part today!

The two teenagers had facials. However, one came out and said she had her neck and hands massaged, and the other said she did not. We did appreciate the inconsistency for the exact same price.

I am sorry this review is so long, but these services are Very Pricey, and the entire experience from start to finish should be positive. I plan to reach out to Cheeca Lodge directly. No one should have an experience like this.
Written June 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Islanderi I
Key West, FL151 contributions
Not worth
Spa girls day
We were so excited for spa day , we called multiple times prior booking to ask the policy of non hotel guests and were told different things all the time. We finally booked it and know we can use the pool and bar by spa . They told us we can use the main bar as well and get food .

So after the treatments we went to “ look “ around and got few pictures on the beach and then got kicked out for being in the area . So. Rude

We booked the spa and had 3 massages 2 h Each .
I got the cheeca sampler and my therapist was wonderful, however I did not receive the face mask that was written in the description also none of the products were used from the description- just plain I un scented oil . More than 20% is added to the service
But not all of it goes to the therapist just FYI
I did want to leave a little more for my therapist and the receptionist basically made a “face “ about it so I just left cash .

We enjoyed a drink at the pool by the spa and left . We did not want to get lunch or stay and feel like intruders

Never again, we would love to spend money elsewhere and feel welcome li
Written May 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Janire R
Kissimmee, FL20 contributions
SpaDay
Sep 2020 • Family
I was impressed with the precautions taken during this phase of Covid-19, truly appreciated. Sanitizing stations located throughout Cheeca Lodge & Spa grounds and all staff members wearing masks and gloves.
Carlos Rodriguez is an amazing therapist. I went in the Spa limping with joint pains and left walking on air, very professional and great hands. Looking forward to next time, will request Carlos again as he provided one of the best Swedish Massages ever, from head to toe. He also stretched me which was very much needed, he just did everything perfect. The hot towels at the end made me melt. Afterwards took a dip in its pool and enjoyed the rest of my day relaxed & painfree. Overall it was a magnificent experience.
Written September 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

James
1 contribution
Amazing Massage
Sep 2020 • Couples
Carlos was an amazing Massage Therapist! Won't be my last time. Deep tissue massage was the best. Feeling lighter and stress free.
Written September 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

sgeo1977
Greensboro, NC5 contributions
Great Service
Sep 2020 • Couples
Had a leg massage with Dennis and he was awesome! Super friendly. He knew all about the area and shared with me some great tips and suggestions. The massage felt amazing - totally relaxing!
Written September 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Natalie leebern Kleiner
Boca Raton, FL46 contributions
Husbands birthday
Jul 2020
It in my opinion if you can open up properly a hotel proper then don’t open up at all. we had to get housekeeping to literally come to our room three separate times to wipe down counters and clean our room they’re running out of all the ingredients for the boozy drinks and they forgot the sauce with my husband’s lunch today cock fritters that they had a schlep all the way across the whole entire property, after bringing me the wrong dish as well, it was really crowded with a lot of people, and hygiene should be number one top priority and people in and out of the room trying to clean the room which they never do is unhygienic! This staff is very sweet but very understaffed and the food is OK, I will come here if you want to go to the pier and do some fishing don’t expect upscale service , but still fun
Written July 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

ChadRossK
Boca Raton, FL7 contributions
Honeymoon & Birthday Getaway Horror Story
Jul 2020 • Couples
First, let me start off by saying that I very very rarely write negative reviews. If anything they are constructive criticism. With that being said, Cheeca Lodge is known as the Plaza Hotel of the Keys. Former presidents and athletes alike have all stayed here and continue to stay here. Having been to Cheeca Lodge before, I did not expect the lack of service, poorest of quality hospitality in all my life and I’ve traveled the world. Now I would’ve cut some slack because of the Covid-19 Pandemic and the world is running a bit different these days. HOWEVER, for a resort with such a high standard, and high nightly rates ($744/night) for a Lodge room without ocean view. Our experience during this trip was beyond sub par. Considering these times requiring the highest level of sanitary cleanliness, this stay was far from that! (And the pictures below will show it)
I’d like to make one thing VERY clear. None of this awful experience was the fault of the staff. This problem is coming from the top down. From the moment we checked in, there was a shortage of staff. The resort looks like it’s barely being kept up. It’s as if you can tell that the upper management and ownership has no care whatsoever for their employees, their property, and most importantly their guests. They work their employees to the bone. I wouldn’t be surprised if they had an audit from employment services after these past few weeks. The poor employees are running around with no direction, no resources and no desire to do their job (in an economy where they’re grateful to have one).

Ultimately, my grievance is not about the employees. It is ultimately about the fact that we received the worst service, most disgusting living conditions and had to do more work then vacationing. They we’re so over booked, yet understaffed it was EXTREMELY obvious the people upstairs only care about one thing, profit! Well this is the hospitality industry and with such poor service, lack of quality, lack of service, unsanitary rooms, I hope this review wakes management up. You’re GM Bill looks like his head is spinning from all of the guests complaining. It’s very obvious that this is above his pay grade.

There are too many poor reflections on this property. No matter what reparations they try to give us (it any) I still won’t remove this review. If I wasn’t with my best friend and love of my life to enjoy the best of life with, I would have left here and disputed the entire charge with American Express the first day I saw this disaster unfolding.

I know there are a few hundred other guests that agree with me on this one. If so, please speak up because this used to be one of my favorite places to come visit and this has spoiled that for me. From now on, as a local Floridian, I will either stay at Isla Bella or Play Largo.
Written July 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

PSL1111
Port Orchard, WA155 contributions
Wonderful Massages in a Tranquil Setting
Mar 2020 • Couples
My wife and I enjoyed massages during our visit and were both delighted with our experiences. Dennis was my wife’s masseur and Angel was my masseuse. It’s a little pricey but considering the overall quality of the resort, not surprising. We were happy to pay for the indulgence!!
Written March 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear PSL1111, We’re so pleased to learn you and your wife had wonderful massages in our tranquil setting and were delighted with your experience. Thank you for taking the time to provide us with your review and recommendation, and for the shout outs to our team members who enabled your indulgence. We look forward to welcoming you back soon.
Written March 20, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Karen K
4 contributions
Beautiful Key West oasis
Feb 2020 • Couples
Our couple get away in Key West was highlighted with a two night stay at the Cheeka Lodge and Spa. The view is all oceanfront with two Oceanside pools with plenty of drink and food options . We played tennis , walked the beach and I enjoyed my best message ever at the spa . There is an adult pool with calming music , swimming lanes for pure relaxation . The front desk people were warm and welcoming . Greeting us each morning and afternoon . The restaurant overlooks the beach with swaying palm and chirping birds . I felt like we were in Hawaii but didn’t have to travel as far ! Well maintained property with also a happy and attentive pool staff who set up our chairs for us . We felt like royalty so thank you Cheeka Lodge !! Cheers !!
Written March 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear karenkK5008XC, We’re so pleased to learn you discovered Cheeca Lodge & Spa on your recent visit to Key West, and we’re glad you took advantage of the many activities we have available. Thank you for taking the time to provide us with your review and recommendation. We’ll be sure to let our team members know they helped make a difference in your stay. We hope you will come back to our island home for another visit soon!
Written March 16, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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